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Document Properties
Kbid
2987C6
Last Modified
24-Jun-2021
Added to KB
19-May-2021
Public Access
Everyone
Status
Online
Doc Type
Guidelines, Concepts & Cookbooks
Product
ICM 7.10

Guide - 7.10.32.0 Contact Us E-Mail

Table of Contents

Product Version

7.10.32

Product To Version


Status

final

1 Introduction

Note

This migration guide applies for 7.10.26.11-LTS as well.

Both storefront implementations Intershop Responsive Starter Store and PWA contain a "Contact Us" page. This page allows customers to get in contact with the shop owner. All information entered will be processed and sent out as e-mail. The e-mail addresses involved can be configured using channel preferences.

In the past the preference "E-mail From Address" did not reflect the email's sender address. Instead the customer's e-mail address which was entered in the form was used in the mail coming from the system. This can lead to technical issues sending the e-mail to all recipients.

2 Migration

Both out of the box e-mail templates:

  • a_storefront/app_sf_headless_emails/staticfiles/cartridge/templates/default/email/contact/EmailContactUs.isml
  • a_storefront/sld_ch_sf_base/staticfiles/cartridge/templates/default/email/contact/EmailContactUs.isml

had to be adapted to avoid wrong values to be displayed to the customer.

Before - EmailContactUs.isml
<td>
	<istext key="email.contactus.email.label" />
</td>
<td>
	<isprint value="#MailFrom#">
</td>


After - EmailContactUs.isml
<td>
	<istext key="email.contactus.email.label" />
</td>
<td>
	<isprint value="#SenderEmail#">
</td>

Disclaimer

The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

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