Guide - Contact Us E-Mail

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This migration guide applies for as well.

Both storefront implementations Intershop Responsive Starter Store and PWA contain a "Contact Us" page. This page allows customers to get in contact with the shop owner. All information entered will be processed and sent out as e-mail. The e-mail addresses involved can be configured using channel preferences.

In the past the preference "E-mail From Address" did not reflect the email's sender address. Instead the customer's e-mail address which was entered in the form was used in the mail coming from the system. This can lead to technical issues sending the e-mail to all recipients.


Both out of the box e-mail templates:

  • a_storefront/app_sf_headless_emails/staticfiles/cartridge/templates/default/email/contact/EmailContactUs.isml
  • a_storefront/sld_ch_sf_base/staticfiles/cartridge/templates/default/email/contact/EmailContactUs.isml

had to be adapted to avoid wrong values to be displayed to the customer.

Before - EmailContactUs.isml
	<istext key="" />
	<isprint value="#MailFrom#">

After - EmailContactUs.isml
	<istext key="" />
	<isprint value="#SenderEmail#">

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