Document Properties
Kbid278X18
Last Modified09-Nov-2018
Added to KB20-Jul-2016
Public AccessEveryone
StatusOnline
Doc TypeGuidelines, Concepts & Cookbooks
Product
  • IOM 2.0
  • IOM 2.1
  • IOM 2.9
  • IOM 2.15
  • IOM 2.16
  • IOM 2.17
  • IOM 3.0

Overview - Intershop Order Management

Product Version

1.0

Product To Version


Status

final

1 Introduction

The present page serves as an overview for the topic. All available documents for the topic can be found here.

2 About the Topic

Intershop Order Management is an Intershop Commerce Suite application that is designed to combine omni-channel commerce processes into one system. It automates and streamlines the life-cycle of orders and payments. Intershop Order Management processes orders from multiple touchpoints (web shop, mobile shop, call center, etc.), allocates them to multiple fulfillment solutions (fulfillment centers, drop-ship distributors, physical stores, etc.), and tracks all order and payment transactions.

Intershop Order Management offers a centralized platform for managing distributed inventory, order, invoice and payment life cycles, and provides call center functionality, enabling real-time visibility into customers' purchasing behavior, stock levels, payments, and more. As part of Intershop Commerce Suite, it utilizes the suite's transaction, PIM and merchandising features.


3 Overviews

Disclaimer

The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

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