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IOM 3.1
Public Release Note - Intershop Order Management 3.1


Welcome to Intershop Order Management 3.1!

Intershop Order Management (IOM) is an application of the Intershop Commerce Platform that is designed to combine omni-channel commerce processes into one system. It automates and streamlines the life cycle of orders and payments. IOM processes orders from multiple touch points (web shop, mobile shop, call center and more), allocates them to multiple fulfillment solutions (fulfillment centers, drop-ship distributors, physical stores and more), and tracks all order and payment transactions.

IOM offers a centralized platform for managing distributed inventory, order, invoice and payment life cycles, and provides call center functionality, enabling real-time visibility into customers' purchasing behavior, stock levels, payments, and more. As part of the Intershop Commerce Solution, it utilizes the transaction, PIM and merchandising features.

IOM offers the possibility to tailor your business models as flexible and free as you need and depict them in your e-commerce environment. The order management system adjusts the order processing for various sales channels and suppliers and can be seamlessly integrated with existing components of your IT environment.


APIApplication Programming Interface
DockerAn operating system-level virtualization software. Also see Kubernetes and Helm.

A package manager for Kubernetes. Also see Docker.

ICMAbbreviation for Intershop Commerce Management
IOMAbbreviation for Intershop Order Management

An open-source system for automating deployment, scaling, and management of containerized applications. Also see Docker and Helm.

OMSAbbreviation for Order Management System, the technical name of the IOM
OMTAbbreviation for Order Management Tool , the graphical management tool of the IOM
PIMProduct Information Management
RESTRepresentational State Transfer
SOAPSimple Object Access Protocol

General Information

Additional References

New Features and Enhancements

Enhancements of the User Interface OMT

Display of Shipping Buckets and More

With the introduction of the new IOM Order REST API in this version, more information are available and will be displayed in OMT.

  • The positions as well as charges are now shown as part of their shipping bucket at the order details page, invoice detail page, and credit note dialog.
  • Additionally, attributes of a bucket are shown next to the address of a shipping bucket.
  • Also, multiple tax information at the same level are taken into account.
  • Finally, for a shop, different orders can now have different currencies if they are not ordered by the same customer.

Also, see Public Release Note - Intershop Order Management 3.1 | New IOM Order REST API (2.0) and Overview - Intershop Order Management REST API.

Enhancements in Setup and Operations

Added Support for PostgreSQL 12

Also see Public Release Note - IOM dbaccount Docker Image


New IOM Order REST API (2.0)

IOM Order REST API 2.0 offers the two methods initially to:

  • create a new order
  • retrieve existing order states

With the introduction of this API an order can have multiple delivery addresses, so-called shipping buckets, where a shipping bucket can have:

  • a delivery address
  • a shipping method
  • charges
  • custom attributes
  • positions

Also, multiple tax entries at the same level are possible now.

Finally, for a shop, different orders can now have different currencies if they are not ordered by the same customer.

The specification can be found in the delivery doc/REST/ or at Overview - Intershop Order Management REST API.

Modified Handling of Unknown Shipping Methods

The IOM SOAP API to place an order silently ignored unknown shipping methods or mapped them to default "Unknown Shipping Method" when configured accordingly.

The IOM Order REST API 2.0 will refuse orders with unknown methods unless that mapping is defined.

See Guide - IOM Shop Onboarding | Carrier and Guide - IOM 3.1 Migration of Business Configuration for more details.

Setup & Configuration

For installation instructions see:

Docker-images are available at:


IOM Helm charts are available at:



For a complete list of all interfaces please see Overview - Intershop Order Management REST API and Overview - IOM Interfaces.



Fixed Defects


Version Intershop Order Management / 3.1.1

Fixed Defects

The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.
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