Welcome to Intershop Order Management 3.1!
Intershop Order Management (IOM) is an application of the Intershop Commerce Suite (ICS) that is designed to combine omni-channel commerce processes into one system. It automates and streamlines the life cycle of orders and payments. IOM processes orders from multiple touch points (web shop, mobile shop, call center and more), allocates them to multiple fulfillment solutions (fulfillment centers, drop-ship distributors, physical stores and more), and tracks all order and payment transactions.
IOM offers a centralized platform for managing distributed inventory, order, invoice and payment life cycles, and provides call center functionality, enabling real-time visibility into customers' purchasing behavior, stock levels, payments, and more. As part of the Intershop Commerce Solution, it utilizes the transaction, PIM and merchandising features.
IOM offers the possibility to tailor your business models as flexible and free as you need and depict them in your e-commerce environment. The order management system adjusts the order processing for various sales channels and suppliers and can be seamlessly integrated with existing components of your IT environment.
|API||Application Programming Interface|
|Docker||An operating system-level virtualization software. Also see Kubernetes and Helm.|
A package manager for Kubernetes. Also see Docker.
|ICM||Abbreviation for Intershop Commerce Management|
|IOM||Abbreviation for Intershop Order Management|
An open-source system for automating deployment, scaling, and management of containerized applications. Also see Docker and Helm.
|OMS||Abbreviation for Order Management System, the technical name of the IOM|
|OMT||Abbreviation for Order Management Tool , the graphical management tool of the IOM|
|PIM||Product Information Management|
|REST||Representational State Transfer|
|SOAP||Simple Object Access Protocol|
With the introduction of the new IOM Order REST API in this version, more information are available and will be displayed in OMT.
IOM Order REST API 2.0 offers the two methods initially to:
With the introduction of this API an order can have multiple delivery addresses, so-called shipping buckets, where a shipping bucket can have:
Also, multiple tax entries at the same level are possible now.
Finally, for a shop, different orders can now have different currencies if they are not ordered by the same customer.
The specification can be found in the delivery doc/REST/ or at Overview - IOM REST API.
The IOM SOAP API to place an order silently ignored unknown shipping methods or mapped them to default "Unknown Shipping Method" when configured accordingly.
The IOM Order REST API 2.0 will refuse orders with unknown methods unless that mapping is defined.
See Guide - IOM Shop Onboarding#Carrier and Guide - IOM 3.1 Migration of Business Configuration for more details.
For installation instructions see:
Docker-images are available at:
IOM Helm charts are available at:
|IOM-10473||Deprecated get|setInvoicePositions() and addCreditNoteItemInvoicePos() of CreditNoteOrderGrouping, use methods of CreditNoteOrderShippingBucketGrouping instead|
|IOM-10468||Deprecated loadOrderPositions() returning OrderPositionsWithTaxAndCharges, use loadOrderShippingBucketsWithTaxesAndPromotions() instead|
|IOM-10524||Order search by street name shows no results under certain conditions|
|IOM-10458||Values of PlatformConfigPropertyDO cannot be set at installation time|
|IOM-10455||Dowload order search result as CSV contains currency symbol instead of currency code|
|IOM-10453||Long email addresses are not displayed properly|
|IOM-9676||Changing date at delivery note form causes error|
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.