Q-R

In Enfinity Suite 6, Intershop 7 and Intershop Commerce Management, the term query refers to a specific type of XML files that allow to dynamically construct SQL queries and to execute them in the database. The database response can be mapped to various Java objects, like primitives or persistent objects.

in RFQ templates, a form to be filled by buyers and suppliers to discuss details of the requested product or contract

navigation element in the Enfinity Suite 6 back office that provide immediate access to certain functionality

Links in the  management tools of Intershop 7/Intershop Commerce Management that provide immediate access to certain functionality

Generally, a commercial statement detailing a set of products and services to be purchased in a single transaction by a buyer from a supplier at a defined price. In addition to prices, the quote negotiation process (see RFQ) also considers conditions like minimum quantity, discounts, payment terms etc.

With the Intershop Commerce Management B2X edition, the Extended B2B Module of Intershop 7 and in Enfinity Suite 6 procurement and B2B models, quote is an "answer" to a request/RFQ and constitutes a mechanism for "freezing" prices (and other product attributes) for a specific customer and for a definable period.

A ranking is a relationship between a set of items such that, for any two items, the first is either "ranked higher than", "ranked lower than" or "ranked equal to" the second. With rankings, the order of items is determined by a (computational) process like product ratings or the selling statistics.

The remote API (RAPI) is the old API for providing access to an Intershop Commerce Management/Intershop 7/Enfinity Suite 6 application from a remote system. The RAPI consists of Java interfaces and classes, which can be generated from EDL models.

A recommendation is a product or a service that fits a selected product. It is offered together with the selected one (e.g., cross selling, up selling). In Enfinity Suite 6/Intershop 7/Intershop Commerce Management, recommendations are known as product links.

There are different kind of recommendations possible:

• pre-defined static recommendations (product links) like
  • cross-selling or up-selling
  • follow up
  • replacements
  • accessories
• dynamically created recommendations based business reports like
  • catalog and product data
  • basket and order information
  • click streams

Dynamic recommendations can be created by a recommendation engine provided by a business partner.

A recommendation engine is a system (software) that generates recommendations based on provided information or business reports, for example, "customers who have bought this product have also bought these products".

A recommendation engine can be provided by an external business partner (3rd party) and integrated with Intershop 7/Intershop Commerce Management via the managed service framework.

Based on an action by an actor or a system (e.g., "add to basket"), a recommendation event is the piece of information sent to a recommendation engine for it to "learn" about customer behavior and preferences.

As opposed to the recommendation request, the recommendation event feeds information to the recommendation engine.

A recommendation request is a trigger for retrieving a product recommendation from a recommendation engine, usually sent upon a specific action by an actor or a system (e.g., viewing a product's details).

As opposed to the recommendation event, the recommendation request asks for information from the recommendation engine.

recurring budgets are valid for an unlimited time period and can be calculated on a weekly, monthly, or yearly basis

In Enfinity Suite 6 procurement and B2B models, a mechanism for re-submitting requisitions manually, automatically at regular intervals, or automatically at pre-defined dates and times

A container that temporarily keeps products after they have been deleted from a repository. Products kept in the recycle bin can be completely restored.

A refund is a compensation paid to a customer-x for over-invoicing or for returned goods. It belongs to a credit note but not every credit note ends up in a refund.

Generally, refers to (administrative) units such as sovereign states; subnational units such as provinces, counties, townships, territories, etc., and multinational groupings like the EU, as well as informally defined regions such as the Middle East.

For e-commerce purposes, there can be multiple regions with different granularity for different purposes, like shipping regions (inside Germany, EU-wide, non-EU) or content regions (South America, ...)

For several purposes (e.g., shipping), locations may be mapped to regions.

Testing of a previously tested program following modification to ensure that defects have not been introduced or uncovered in unchanged areas of the software, as a result of the changes made. It is performed when the software or its environment is changed.

Depending on the context, "release" may refer to different concepts:

1. Sales:
   A release is a public distribution of a product, solution or extension as well as support materials intended to be delivered to customer-xs.
2. Software Engineering:
   A release is an assembly (or, with pre-6WR software, a build) that has passed a defined approval process (including, among others, QA and PA) and that is ready for internal or public distribution.

The Release Area is the central file server for all software releases produced by Intershop with defined version in different release states (see RA help). Depending on user rights there are different views available (public view, developer view, QA view and support view) which show a subset of all artifacts filtered by their status.

Beginning with the continuous integration support, Intershop replaces the Release Area with an artifact repository.

In Intershop's software engineering process, a release note is a document type that informs about completing the development of a single feature.

Generally, release notes are a type of document that accompanies the public distribution (release) of a product, solution or extension, summarizing important news, changes, etc.

At Intershop, this information is published online as product datasheets.

a product link offering a similar product, used when the requested product is currently out of stock

Short for data replication.

in data replication, a means to identify the data to be replicated, with each replication group referring to a certain content domain

In data replication, a means to manage the data to be replicated.

reaction to a post in a discussion forum

a data exploration module in Enfinity Suite 6 for monitoring sales activities inside channels, can produce reports on products and orders (not part of Enfinity Suite 6 but can be included using the reporting framework)

(virtual) container for storing business objects

Depending on the context, "request" may refer to different concept:

1. Extended B2B Module/Intershop Commerce Management B2X:
   With the Extended B2B Module or the B2X edition of Intershop Commerce Management, request refers to the mechanism used to query one or more merchants about specific products, which results in a quote.
   
2. Intershop Contact Center:
   In the Intershop Contact Center, the request refers to a single issue cycle within a contact session. A request has a reason, may involve an action, and has a resolution.
3. System Administrator:
   Any message sent from a client to a server, e.g., in Intershop 7, from a storefront session via the Web Adapter to the Intershop Application Server (see request log).

The request log is the log file written by the Web Adapter protocolling the incoming requests to Enfinity Suite 6/Intershop 7/Intershop Commerce Management as well as requests issued by the Web Adapter itself.

The logged information can be used for analysis by Intershop Commerce Insight.

A requirement is a documented need, want or expectation of the stakeholders of what a particular product or service should be or perform.

A document that specifies the requirements for a system or component. Typically included are functional requirements and non-functional requirements, interface requirements, design requirements and development standards.

In the B2X edition of Intershop Commerce Management, requisition refers to a submitted shopping cart, which is subject to an approval process and is not yet turned into an order.

In Enfinity Suite 6 procurement and B2B models, requisition referred to the user interface used to collect products before purchase, which could be subject to an approval.

In Enfinity Suite 6 procurement and B2B models, a definable procedure for approving requisitions (approval), i.e., the standard path requisitions pass through before being sent to suppliers as purchase orders.

With the Extended B2B Module of Intershop 7 and the B2X edition of Intershop Commerce Management, it is called order approval.

requisition model that can be stored by buyers in Enfinity Suite 6's procurement channel and used for recurring orders.

With the Extended B2B Module of Intershop 7 and the B2X edition of Intershop Commerce Management, it is called order template.

definable procedure for creating requisitions

The resolution is the documented result of whether and how a customer's request is completed/fulfilled via the Intershop Contact Center.

Responsive design, or responsive web design (RWD), is an approach to web design in which a site is crafted to provide an optimal viewing experience - easy reading and navigation with a minimum of resizing and scrolling - across a wide range of devices (from desktop computer monitors to mobile phones). Usually Cascading Style Sheets (CSS) are used to realize this technique.

Intershop Commerce Management includes blueprint web shops for B2C and B2B business models ("Responsive Starter Store"), which enable the fast and cost-effective creation of customer-oriented shopping environments. These demo stores use responsive web design for optimum display on all devices as well as established web technologies, such as the Bootstrap front-end framework.

In Intershop 7/Intershop Commerce Management, the REST framework serves as the foundation for RESTful web services APIs. The REST framework acts as an additional access layer on top of the application layer. Specific APIs (back office, storefront, integration services, customer-specific applications, etc.) can be defined on top of this REST layer.

a group of products offered together with an own product ID but without an overall price, constituents are sold only separately

a business that sells products and services to customer-xs

A return is the act of giving or sending back ordered products.

The return management includes the steps that have to be performed to handle the return of products.

The return can be triggered in different ways

• return by customer-x
  • return of ordered and already delivered products
• return by carrier
  • package could not be delivered since the address or the consumer could not be found
  • acceptance of delivery has been refused by the consumer

Normally the fulfillment center is responsible for handling the returns of the delivered products. This includes the handling of

• returns by customer or carrier
• check of return reason
• quality check of returned products
• creation of return note
• repacking
• calculation of credit note
• pay refund to the customer (optional)

A return note is a document that contains the list of products that are eligible for return by the customer-x.

A return sticker is a sticker with the merchant's return address. It can be used by customers for returns to avoid that a wrong address is used and to reduce the shipping costs for the merchant.