A call center or customer care center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone or e-mail. A call center is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, product services and debt collection are also made. In addition to a call center, collective handling of letters, faxes, live chat and e-mails at one location is known as a contact center. See Intershop Contact Center.
|call center software|
In addition, shop managers can assign dedicated content assets to campaigns as well as define specific target groups and validity periods for campaigns.
In Intershop 7/Intershop Commerce Management, the CAPTCHA framework provides the ability to connect to any CAPTCHA validation service/provider or implementation. The implementation is based on the managed service framework for easy activation and configuration both globally and based on individual features.
Conversion of an authorized transaction into an invoiceable transaction when the goods are delivered or services are rendered to the consumer.
legal requirment: Only the invoiced amount of the delivered products can be captured.
A card authorization (also authorisation hold, preauthorization) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off."
|card security code|
The Card Security Code (CSC), sometimes called
There are actually several types of security codes:
Card Security Code should not be confused with 3-D Secure .
A carrier is a company (e.g., DHL, Hermes) that transports products or services for example from:
Normally the carrier and the fulfillment center are under contract.
Depending on the context, "cartridge" may refer to different concepts:
The cartridge API (CAPI) is the API for implementing, enhancing or customizing functionality within an Enfinity Suite 6 / Intershop 7 / Intershop Commerce Management application server. The CAPI consists of Java interfaces and classes which are contained in cartridges.
|cash in advance|
Cash in advance is a financial transaction / payment method used e.g. in online shop. The purchase price will be transferred to the clients bank account in advance, that means before the products will be delivered. The transfer is triggered and done by the consumer himself. The products will be delivered when the payment has been received on the clients bank account.
|cash on delivery|
Cash on delivery (also known as collect on delivery) is a financial transaction / payment method where the payment of products or services received is done at the time of actual delivery. The products will be handed over only if the consumer pays at time of delivery. The payment is made to the carrier directly.
From the consumer's point of view this payment method is a secure payment method since he/she pays when the products have been delivered.
From the client's point of view it is a secure payment method as well, since the products will be handed over only if the consumer pays at time of delivery.
Catalogs are usually structured (see category) to reflect
Products become part of a catalog via product assignment.
|catalog change tracking|
mechanism to define catalog views, i.e., to include or exclude categories, depending on department roles
filter mechanism to control the visibility of catalog content on an organization-specific level
|central administration front end|
Web front administration interface for either the e-selling business model or the procurement business model, used by the central administrator of Enfinity Suite 6 for managing organizations, business relations (procurement), data replication (e-selling) and additional services.
central actor in Enfinity Suite 6, Intershop 7 or Intershop Commerce Management who performs system administration tasks, such as creating and maintaining accounts for organizations or managing system resources like external services, etc.
|central processing unit|
A central processing unit (CPU) is the microprocessor in a computer that carries out the instructions of a computer program by performing the basic arithmetical, logical, and input/output operations of the system.
For the Intershop licensing model, the number of cores that is recognized by the operating system and used by the software is relevant.
mechanism to bring up locally any product or other content changes made by other actors; changes can be completely or partially accepted or rejected
From a business perspective, channels are used to structure the sales organization, for example, along dimensions like countries, brands or business models.
Withdrawal by the credit card issuer of the amount credited to the merchant's (client's) account (plus a chargeback fee) when a card-holder (consumer) disputes a transaction charged on his or her card. The merchant usually has 10 days to submit proof of purchase and proof of delivery to reclaim the charged back amount.
A checkbox is a square interactive box customers can use to select one or more items from a list. Checking a box enables the option, unchecking disables it.
The main steps are:
definable property used to assign products to custom classification catalogs
Classification catalogs pre-define a set of categories to which products can be assigned.
|CLC||see command line client|
Client (computing), software that accesses a remote service on another computer.
Cloud computing is a type of Internet-based computing that provides shared computer processing resources and data to computers and other devices on demand. It is a model for enabling ubiquitous, on-demand access to a shared pool of configurable computing resources (e.g., computer networks, servers, storage, applications and services), which can be rapidly provisioned and released with minimal management effort.
The common definition of cloud computing defines three service models:
These models offer increasing abstraction, and hence, are often portrayed as a layers in a stack.
From Intershop's perspective, a cluster is a "complete" Intershop 7/Intershop Commerce Management system, made up of all cluster nodes acting together. That is, a cluster consists of one or more Intershop Web Server instances and one or more Intershop Application Server instances, which use the same Intershop Shared Files instance and database instance. The components that make up the cluster may be installed all on one physical machine or distributed over several physical machines.
In Intershop 7/Intershop Commerce Management, a management tool for the system administrator to control the Intershop Application Server instances, as well as the applications on top of them, running in the .
|cluster node||In thesoftware deployment concept of Intershop 7/Intershop Commerce Management, a cluster node is one of the three main building blocks of a cluster, which may be deployed individually for distributed installations via host types.|
|CMS||see web content management|
|command line client|
The command line client (CLC) is a tool to trigger pre-configured jobs or run import processes in the context of Intershop 7/Intershop Commerce Management. The CLC is self-contained, that is, it does not require any other parts of the instance. The CLC can be copied to and run from any other machine with a JRE installed.
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.