In Intershop 7/Intershop Commerce Management, cache management refers to the common approach for controlling all types of caches as provided by the cache engine. This includes

• implementation and registration of caches that are assigned to the cache layers at development time
• (selective) clearing of caches at runtime
• monitoring and configuration of caches at runtime

In Intershop 7/Intershop Commerce Management, campaigns provide a means to combine multiple promotions.

In addition, shop managers can assign dedicated content assets to campaigns as well as define specific target groups and validity periods for campaigns.

Conversion of an authorized transaction into an invoiceable transaction when the goods are delivered or services are rendered to the consumer.

legal requirment: Only the invoiced amount of the delivered products can be captured.

The Card Security Code (CSC), sometimes called

• Card Verification Value (CVV or CV2),
• Card Verification Value Code (CVVC),
• Card Verification Code (CVC),
• Verification Code (V-Code or V Code) or
• Card Code Verification (CCV)
  is a security feature for credit card or debit card transactions, giving increased protection against credit card fraud.

There are actually several types of security codes:

• The first code, called CVC1 or CVV1, is encoded on the magnetic stripe of the card and used for transactions in person.
• The second code, and the most cited, is CVV2 or CVC2. This CSC (also known as a CCID or Credit Card ID) is often asked for by merchants for them to secure "card not present" transactions occurring over the Internet, by mail, fax or over the phone. In many countries in Western Europe, due to increased attempts at card fraud, it is now mandatory to provide this code when the cardholder is not present in person.

Card Security Code should not be confused with 3-D Secure .

A carrier is a company (e.g., DHL, Hermes) that transports products or services for example from:

• The fulfillment center to the consumer to deliver the ordered products
• The consumer back to the fulfillment center in case of returns
• The client to the storage of the fulfillment center
• The fulfillment center back to the client in case of return surplus of stock.

Normally the carrier and the fulfillment center are under contract.

Depending on the context, "cartridge" may refer to different concepts:

1. System Administrator:
   One type of deployment components for implementation artifacts that provides business logic or technical functionality to Enfinity Suite 6/Intershop 7/Intershop Commerce Management.
2. Developer:
   A code container for programming artifacts like templates, pipelines, Java code etc. that provides business logic or technical functionality to Enfinity Suite 6/Intershop 7/Intershop Commerce Management.

Cash on delivery (also known as collect on delivery) is a financial transaction / payment method where the payment of products or services received is done at the time of actual delivery. The products will be handed over only if the consumer pays at time of delivery. The payment is made to the carrier directly.

From the consumer's point of view this payment method is a secure payment method since he/she pays when the products have been delivered.

From the client's point of view it is a secure payment method as well, since the products will be handed over only if the consumer pays at time of delivery.

A catalog is a view on the product repository that groups products along a specific context.

Catalogs are usually structured (see category) to reflect

• product classifications
• internal product management structures (e.g. by source, by commodity group)
• storefront categorization (navigation structure and breadcrumbs)

Products become part of a catalog via product assignment.

A category is a structuring element for catalogs. It provides a structured view on the products associated to a catalog, which may serve the following purposes:

• product classifications
• internal product management
• storefront categorization (navigation structure and breadcrumbs)

Via explicit product binding or implicit product binding, products are bound to categories and thus become part of a catalog.

Category links are static connections between categories and other categories or products in Intershop 7/Intershop Commerce Management. Depending on the business semantics, there are

• cross selling
• up selling
• accessory
• follow up
• spare parts

Intershop 7 supports outbound links and inbound links.

A central processing unit (CPU) is the microprocessor in a computer that carries out the instructions of a computer program by performing the basic arithmetical, logical, and input/output operations of the system.

For the Intershop licensing model, the number of cores that is recognized by the operating system and used by the software is relevant.

Technically, a channel in Intershop 7/Intershop Commerce Management is a data repository combined with applications (at least a back office plugin and a storefront application) that allow for viewing and manipulating this data. Channel data can be created and held locally, or it can be shared or syndicated from the parent sales organization's master repository. Channels represent a management context.

From a business perspective, channels are used to structure the sales organization, for example, along dimensions like countries, brands or business models.

In e-commerce the checkout process reflects the steps that have to be performed to place an order. All data needed to fulfill the order have to be provided by the customer.

The main steps are:

• selecting products
• providing an address for invoicing and delivery
• selecting a payment method and a delivery method
• acceptance of legal terms and conditions

Cloud computing is a type of Internet-based computing that provides shared computer processing resources and data to computers and other devices on demand. It is a model for enabling ubiquitous, on-demand access to a shared pool of configurable computing resources (e.g., computer networks, servers, storage, applications and services), which can be rapidly provisioned and released with minimal management effort.

The common definition of cloud computing defines three service models:

• infrastructure as a service (IaaS)
• platform as a service (PaaS)
• software as a service (SaaS)

These models offer increasing abstraction, and hence, are often portrayed as a layers in a stack.

Generally, a component is one of several parts that make up a whole.

From a development process point of view, a component is a container for features or feature sets intended to be released. Technically, a component is a container for all kinds of implementation artifacts (see system component) that are to be assembled to form a product, solution or extension. In the context of Intershop 7/Intershop Commerce Management, component may refer to

• UI component
• Content component
• System component
• Component file
• Run-time component

In Intershop 7/Intershop Commerce Management the component framework is introduced to declare dependencies between code artifacts. It allows to initialize a graph of Java objects ("run-time component") that represent the running application types.

So-called component files are XML files that define which Java classes must be instantiated and how the members of the instances must be initialized/connected with each other (contracts, implementations and instances). Instances that are created by the component framework can be application-specific, i.e., different wirings can be achieved per application type.

As opposed to the dependency injection framework, which is based on Guice, the component framework provides more flexibility and supports Intershop-specific development artifacts.

The confirmed opt-in procedure is a form of permission marketing.

The client asks for permission to send e-mails like newsletter only to those consumers who have especially requested it.

Therefore the consumer provides an e-mail address for the newsletter subscription. The client sends a confirmation e-mail to the provided e-mail address.

Advantage:

• In case the owner of the e-mail is not identical with the consumer who has subscribed, the owner gets at least informed and can cancel the subscription.
• Also see opt-in and double opt-in.

Generally, any individuals or households that use goods and services to satisfy their needs.

Note that in the context of Intershop 7/Intershop Commerce Management, the actor at the "buying side" of an e-commerce system is called customer.

Generally, consumerization is the tendency for new information technology to emerge first in the consumer market and then to spread into business and government organizations.

• With respect to omni-channel commerce, consumerization means applying B2C e-commerce experiences to B2B e-commerce, including, for example, a seamless shopping experience across multiple touchpoints, social media integration, user-friendly tools and convenient ordering.
• The term "consumerization" also displays the fact that employees use their own devices (smartphones, tablets, notebooks) for their work. The e-commerce system must fulfill all requirements to support such scenarios (e.g. security, performance, design).
  Use case: E-commerce managers might want to check business reports, monitor their shop systems and receive notifications. 

In the WCM of Intershop 7/Intershop Commerce Management, content components are the container objects that hold the actual content to be displayed on the final web page, i.e., a text, an image, a specific UI control, etc. Content components are based on a component type or a component template, which specifies the structure and defines any required rendering parameters. Content components can be assigned to slots if their pagelet definitions share a common binding interface. Individual components can be subject to personalization, time control, etc.

In Enfinity Suite 6's CMC (deprecated), compound structures made up of one or more content objects or other content components; based on a (complex) type definition.

Generally, content management is a set of processes and technologies that support the evolutionary life cycle of digital information. This digital information is often referred to as content or, to be precise, digital content. Digital content may take the form of text, such as documents, multimedia files, such as audio or video files, or any other file type that follows a content lifecycle requiring management.

For Intershop's solution to control digital content, see web content management.

in Enfinity Suite 6's storefront editing, a page that contains slots to be filled with page component (deprecated)s.

This term is deprecated. For Intershop 7, see page variant.

In software engineering, continuous integration is the practice of frequently merging and testing individual changes to code artifacts with a shared code base.

Intershop 7 (as of version 7.4 CI) and Intershop Commerce Management are bundled with Gradle-based tools that are used to build, assemble, upgrade, downgrade, deploy and undeploy system components. These tools are designed to implement flexible continuous delivery processes.

The goals of the continuous delivery process include:

• Provide feedback as fast as possible to the developers
• Continuously build, integrate, deploy and test the product to be delivered
• Automate as much as possible to reduce the maintenance efforts of the build system

A contract is a relationship between a merchant and a business customer from the merchant point of view. It is a frame for a defined set of catalogs and catalog items, including corresponding price lists and promotions.

A contract is managed by the merchant and generally merchant-centric.

Business customers may have several contracts with the merchant and can assign contracts to and unassigned them from projects.

By default, an Intershop 7/Intershop Commerce Management application sends a cookie to the client browser in every session. These cookies can be used to identify users when they return to the application. While individual features can provide own cookie functionality, some global settings extend the general functionality:

• cookie sharing across multiple sub-domains via cookie-specific domain settings
• cookie content customization

A core is a functional unit within a central processing unit (CPU) that interprets and executes instructions. A CPU may contain one or more independent cores (e.g., single-core, dual-core, quad-core, etc.).

For the Intershop licensing model, the number of cores that is recognized by the operating system and used by the software is relevant.

A cost center represents a segment of a buying organization in which costs can be segregated, with the head of that segment being held accountable for expenses.

Cost centers are not considered cost objects because they are usually used to accumulate costs that cannot be directly assigned to the actual originator of the costs.

A cost object is a business object that represents anything for which costs are separately measured and managed, including products, projects, purchase order IDs, etc.

Cost centers are not considered cost objects because they are usually used to accumulate costs that cannot be directly assigned to the actual originator of the costs.

In Enfinity Suite 6, Intershop 7 and Intershop Commerce Management, a promotion means used to communicate a discount to a target group.

Generally, a coupon is a paper or code that entitles the person who redeems it to make use of the service specified. The coupon can be provided by the merchant or the manufacturer (supplier) as part of a promotion.

A coupon code is an identification number of a created coupon.

A coupon is created by the merchant or the manufacturer (supplier) and can be issued to the customer in different ways, like via e-mail, newspaper, mail.

see central processing unit

For the Intershop licensing model, the number of cores that is recognized by the operating system and used by the software is relevant.

A credit card is part of a payment system. It is a small plastic card issued to the user of the payment system. This card entitling its holder to buy goods and services in using this credit card. The issuer of the card grants a line of credit to the customer (user) from which the user can borrow money for payment to a merchant.

The payment process with a credit card can be divided into different parts

• card authorization and reservation
• capture

The payment method called "credit card" used in online shops reflects that the payment transfer is initiated via a credit card.

Form or letter sent by the merchant to a customer, stating that a certain amount has been credited to the customer's account. Also called credit memo, it is issued in various situations

• delivered products do not meet the customer's expectations and are returned
• products returned within guaranty period,
• to correct a mistake, such as when an invoice amount is overstated,
• cancellation of already paid orders

In case the credited amount will be paid to the customer, then it is a refund.

The credit worthiness of a customer reflects the current and future ability to pay a bill or to repay debts (money that is borrowed).

The creditworthiness check verifies e.g. the customer's credit history, the payment behavior, regional distinctions, checking of black lists, unfavorable credit card use. The goal is to figure out defaulters and to minimize the merchant's risk to loose money.

The result is an important factor in creating the scoring value of a customer.

• recommendations (products or services) related to the selected product
• technically speaking a product link offering related products, based on the products the buyer has currently in its requisition

Due to technological development and security issues it is sometimes necessary to solve a problem in a production installation - very fast and with a minimum impact to other functions. For these cases Intershop introduced custom fixes. A custom fix contains only a minimum set of files that must be changed to solve a particular issue. To allow immediate use in production it must not contain changes of the API. The solution provided in a custom fix can be customer specific. The usage of a custom fix is an exception to handle an emergency issue in a production environment.

As of Intershop 7.4 CI, custom fixes are deprecated. The only way to solve single critical problems or defects are hotfixes.

Depending on the context, "customer" may refer to different concepts.

1. 6WR/ISAFe:
   In the context of the 6WR project or ISAFe, customers are the corporations, organizations, etc. who buy e-commerce products, solutions, extensions and/or services at Intershop.
2. Shop Manager:
   In the e-commerce manager's perspective, a customer is an actor at the "buying side" of the e-commerce system who, among others,
• browses through the storefront
• orders products and services
• returns products
• creates and manages an own customer account
• subscribes or unsubscribes for newsletters
• ...

In Intershop 7/Intershop Commerce Management, customers are categorized in customer types and can be grouped in customer segments.

A customer account is a specific account type to record individual information for customers.

In addition to user account data a customer account also includes:

Login data:

• customer number

Customer data:

• orders
• return
• support inquiries
• financial transactions (e.g. for invoices, returns, gift cards)

Personal data:

• address information (e.g. invoice address, delivery address)
• payment information and preferences (e.g. credit card data, bank account)
• delivery preferences (e.g. ground shipping, express delivery)

Up to Enfinity Suite 6.4, an actor that represented a buying organization of a sales or partner organization that used the business channel for browsing a business storefront and placing orders.

Beginning with IS7, this actor is correctly called customer with the customer type business customer.

Customer segmentation is the subdivision of customers into discrete subsets who have common needs and/or common desires as well as common use scenarios for the relevant products. Depending on the specific characteristics of the product, these subsets may be divided by criteria such as

• age and gender
• behavior
• location
• income

and others.

Generally, customer self-service refers to methods and processes that allow customers to use technology to interact with the business (access information and perform routine tasks) without requiring the assistance of a live customer service representative.

In Intershop 7/Intershop Commerce Management, the features in the context of customer self-service include

• company profile management (B2B)
• password hashing
• address extensions

In Intershop 7/Intershop Commerce Management, customer types categorize customers. They indicate whether a customer represents

• an individual or household -> individual customer
• a business -> business customer

The features of Intershop 7/Intershop Commerce Management can differ according to the customer type. For example, it can display either gross prices or net prices, provide additional profile information, hide certain functionality, etc.