Software as a service (SaaS) is a facet of cloud computing. It is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted.

The capability provided to the customer-x is to use the provider’s applications running on a cloud infrastructure. The applications are accessible from various client devices through either a thin client interface, such as a web browser or an application user interface. The customer does not manage or control the underlying cloud infrastructure (network, servers, operating systems, storage, or even individual application capabilities), with the possible exception of limited user-specific application configuration settings.

The act of selling.

Depending on the context, "sales channel" may refer to different concepts:

1. Shop Manager:
   In Intershop 7/Intershop Commerce Management, a pre-defined channel type that enables sales organizations and partners to offer goods and services to customer-xs, to interact with customers and to receive orders from them.
2. Sales:
   A sales channel reflects the way of distribution of goods, products or services to the consumer via different channels like:
   • mail order catalog
   • traditional retail stores (brick and mortar)
   • teleshopping
   • online shop

Companies selling via different sales channels are called multi-channel retailer (multi-channel sales)

Generally, a sales order is an order-x issued by a merchant to a customer-x upon confirming the purchase order. The customer's purchase order is the originating document that triggers the creation of the sales order.

The sales order allows the internal auditing and completeness monitoring.

In Enfinity Suite 6/Intershop 7/Intershop Commerce Management, the sales organization represents the owner or root organization of a system that implements a multi-channel sales business model. Typically, the sales organization represents a merchant, i.e., an organization that manages its demand chain, publishes content and manages order-xs.

In Enfinity Suite 6, the channel application used by sales organizations for all administrative tasks, including organization management, channel management (via channel management plug-ins), master catalog management, and content management.

Scalability is the ability of a system to handle increased traffic or data load without impact on the system performance, and the ability to be easily maintained and enhanced. There are two scalability methods for improving the performance:

• scaling vertically, adding more resources such as CPU, memory, and disk space to a single machine
• scaling horizontally, adding more machines to the cluster that runs the application and shares the load

contractEnfinity Suite 6contractcontract-specific scaled price for a product

special price for a product that depends on the purchase quantity, can be a fixed amount or a percentage amount

In Enfinity Suite 6, Intershop 7 and Intershop Commerce Management, schedule refers to the execution plan of jobs.

A scoring value is a value that reflects a level of risk and is one of the preconditions to decide which payment method will be offered or whether an order placement will be accepted at all.

The scoring value is a value created based on the results of, among others,

• internal checks based on
  • order history
  • payment behavior (dunning process, debt collection agency)
  • selected assortment
  • customer-x data (addresses, age, gender, used e-mail provider ...)
• address check
• creditworthiness check
  • customer credit history
  • unfavorable credit card use
  • regional distinction
  • black list check

Scrum is an iterative, incremental framework for project management often seen in agile software development, a type of software engineering.

Scrum core role, the "process coach", accountable for removing impediments to the ability of the team to deliver the sprint goal/deliverables. The Scrum master is not the team leader but acts as a buffer between the team and any distracting influences. The Scrum master ensures that the Scrum process is used as intended and the Scrum rules are followed.

With Intershop's ISAFe approach, this role is covered by the Agile Master.

Scrum of Scrums is a technique in scaling Scrum to large project teams. Each agile team designates one person to attend a Scrum of Scrums meeting, which is time-boxed and should be a daily meeting.

Agenda:

• What has your team done?
• What will your team do?
• What obstacles are in your way or slowing you down?
• Are you about to put something in another team’s way?

This last question can be extremely helpful when coordinating the work of multiple teams.

Generally, a search engine is a search and navigation system used to find a keyword within various types of content. The search results are usually presented in a list and are commonly called hits. Search engines help to minimize the time required to find information.

Online shops usually include search engines to help customer-xs find products. Intershop 7 and Intershop Commerce Management bundle the Apache Solr search engine by default in order to index and retrieve products and WCM content.

The most public, visible form of a search engine is a web search engine which searches for information on the World Wide Web.

Products that are either not available on the market during certain seasons or periods of the year or are available throughout the year but with regular fluctuations in their quantities and prices that are linked to the season or time of the year.

(OECD Glossary of Statistical Terms)

• CSRF protection
• Cross-site scripting (XSS)
• Authentication and session management
• Function level access control
• Guide - OWASP Top Ten Project 2013

Search engine optimization is the process of improving the volume or quality of traffic to a web site from web search engines via natural, organic or algorithmic search results. Typically, the earlier a site appears in the search results list, the more visitors it will receive from the web search engine. SEO may target different kinds of search, including image search, local search, and industry-specific vertical search engines.

A service point is a location where a customer can pick up or return a package. Service points are provided by a carrier like DHL or Hermes Logistik Gruppe and will be identified via a postal address.

In the Enfinity Suite 6/Intershop 7  setup program, one of the three "building blocks" (see below) which are individually installable for distributed installations. A setup component comprises one or more system components.

Enfinity Suite 6

• Application Server Engine
• Shared File System
• Web Gateway

Intershop 7/Intershop Commerce Management

• Intershop Application Server
• Intershop Shared Files
• Intershop Web Server

in catalog sharing, the catalog made available to multiple channels

contractEnfinity Suite 6's contract sharing, the contract made available to multiple buying organizations

Instance of Enfinity Suite 6's file-based data storage system that can be installed individually for a distributed deployment. In its system area, the SFS holds the application cartridges that provide Enfinity Suite's business logic.

in product sharing, a means to define reusable product sets intended to be shared

An e-commerce software that operates web shops internationally must have a flexible and generally valid shipping component. Intershop 7 and Intershop Commerce Management provide a shipping framework that allows users and developers to flexibly combine the following concepts and apply them according to the business needs:

• geo objects and destination regions
• freight classes and shipping methods (incl. shipping costs)
• shipping rules (to define conditions for restrictions etc.)
• storefront processing and calculation (incl. shipping buckets)

The shipping address is a postal address where the ordered products will be delivered to. It may be different from the invoice address.

This address is provided by the customer-x during the registration or the checkout process.

A shipping address can be a home address, a business address or a service point like DHL Packstation, Hermes Paketshop or other service points provided by the involved carrier.

A shipping bucket is a group of items of an order that

• are to be sent to the same shipping address and
• use the same shipping method.

A shipping method reflects the kind of physical transport of the ordered products or services, e.g., standard or express delivery.

Different criteria have an influence on which shipping methods can be offered, like

• involved fulfillment center
• involved carrier
• location of storage
• delivery country
• time when
  • the created orders will be exported to the fulfillment center
  • the invoice will be created

In case more than one shipping method is offered, the customer-x must be able to choose one of them during the order (checkout) process. The applicable shipping charges and the delivery period must be displayed.

business component interface class in Enfinity Suite 6, Intershop 7 and Intershop Commerce Management for handling the shipping instrument info

In Intershop 7 and Intershop Commerce Management, the permissions of a shop manager include all access privileges, except for technical issues of the system manager. Among others, these are the access privileges for the catalog & product manager, the content manager and the payment manager.

A shopping cart in an online shop is a virtual basket where the customers collect the products they want to buy. Depending on the online shop, the shopping cart offers different features, like changing the quantity of products, deleting products from the shopping cart, redeeming coupons, starting the checkout.

in Enfinity Suite 6, Intershop 7 and Intershop Commerce Management, a mechanism to define short URLs that the system internally maps onto complete Enfinity URLs, used to enable direct access to specific storefront pages

SIMCOMMERCE is a framework for building simulation applications for predictive analytics and reporting aiming at optimizing e-commerce processes. SIMCOMMERCE applications include the Intershop Commerce Advisor and Payment Forecast.

SIMCOMMERCE is not restricted to Intershop's e-commerce software or Intershop customer-xs.

The single base price is the starting point of each calculation. It is the price for an item (product) with the quantity one and without any kind of discounts. The single base price must be defined as a net price or as gross price.

Single sign-on is a strategy for access control of multiple related, but independent software systems. With SSO, a user logs in once and gains access to all systems without being prompted to log in again at each of them (see http://en.wikipedia.org/wiki/Single_sign-on)

In Intershop 7/Intershop Commerce Management, SSO can be established between multiple applications that share the same user base.

SIPOC is a Six Sigma tool. The acronym SIPOC stands for Suppliers, Inputs, Process, Outputs, Customers.

SIPOC is a high level process map, used to obtain a description of the process at hand, as well as define the boundaries of the project.

Depending on the context, "site" may refer to different concepts:

1. System Administrator:
   From a system administrator's perspective, an Enfinity Suite 6/Intershop 7/Intershop Commerce Management site is a Web interface used by users (like customers or administrators) or external systems (e.g., a call center application) in order to manipulate the system's data.
   In Enfinity Suite 6/Intershop 7/Intershop Commerce Management, a sales channel exposes two sites: a storefront and a back office (plugin).
2. Developer:
   Sites are domains that are combined with an application type to add functionality and to make up an application, which exposes a user interface and, consequently, can handle storefront or back office requests.

A sizing is a service offered by Intershop aimed at determining the hardware requirements for a customer-x's e-commerce initiative.

The "sizing request form" is a questionaire to evaluate the main business and technical numbers, as well as non functional requirements like failover or search engine. It gives Intershop the possibility to determine the sizing for a custom environment for an installation of Intershop software (e.g., Intershop 7 or Intershop Commerce Suite).

The sizing template is the standard document template to provide the sales or presales departments the results of a new sizing.

In PIM systems or ERP systems, a unique identifier for each distinct product and service that can be purchased.

In Enfinity Suite 6, Intershop 7 and Intershop Commerce Management, SKU is the database field name for the unique product identifier. In the software UI, this identifier is referred to as "product ID".

In the WCM of Intershop 7/Intershop Commerce Management, a slot is a definable area of a page variant, a page template, a content component or a component template that is to be filled with content components that hold the actual content.

This build is the most comprehensive build type in the Intershop 7 context. It generates and publishes a complete product release DVD available in the release area. Usually, this build is executed every night and its result is installed on test machines.

A smoke build always produces a "full build", which means that the resulting build can be installed without having a previous build installed. It can also create an "update build", which means that this build result can be installed only on machines that have a previous (base) version of the corresponding software product installed (= minor release, patch, hotfix).

Beginning with the continuous integration support, this build type has become obsolete (see build process).

The software architecture of a system is the set of structures needed to reason about the system, which comprise software elements, relations among them, and properties of both. The term also refers to documentation of a system's software architecture. Documenting software architecture facilitates communication between stakeholders, documents early decisions about high-level design, and allows reuse of design components and patterns between projects.

http://en.wikipedia.org/wiki/Software_architecture

at Intershop, "software component" refers to a container for (third-party) implementation artifacts required to run Enfinity Suite 6/Intershop 7