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Glossary of Intershop Terms




Software as a service (SaaS) is a facet of cloud computing. It is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted.

The capability provided to the customer is to use the provider’s applications running on a cloud infrastructure. The applications are accessible from various client devices through either a thin client interface, such as a web browser or an application user interface. The customer does not manage or control the underlying cloud infrastructure (network, servers, operating systems, storage, or even individual application capabilities), with the possible exception of limited user-specific application configuration settings.

saleThe act of selling.
sales channel

Depending on the context, "sales channel" may refer to different concepts:

  1. Shop Manager:
    In Intershop 7/Intershop Commerce Management, a pre-defined channel type that enables sales organizations and partners to offer goods and services to customers, to interact with customers and to receive orders from them.
  2. Sales:
    A sales channel reflects the way of distribution of goods, products or services to the consumer via different channels like:
    • mail order catalog
    • traditional retail stores (brick and mortar)
    • teleshopping
    • online shop

Companies selling via different sales channels are called multi-channel retailer (multi-channel sales)

sales order

Generally, a sales order is an order issued by a merchant to a customer upon confirming the purchase order. The customer's purchase order is the originating document that triggers the creation of the sales order.

The sales order allows the internal auditing and completeness monitoring.

sales organizationIn Enfinity Suite 6/Intershop 7/Intershop Commerce Management, the sales organization represents the owner or root organization of a system that implements a multi-channel sales business model. Typically, the sales organization represents a merchant, i.e., an organization that manages its demand chain, publishes content and manages orders. 
sales organization back officeIn Enfinity Suite 6, the channel application used by sales organizations for all administrative tasks, including organization management, channel management (via channel management plug-ins), master catalog management, and content management. 

Scalability is the ability of a system to handle increased traffic or data load without impact on the system performance, and the ability to be easily maintained and enhanced. There are two scalability methods for improving the performance:

  • scaling vertically, adding more resources such as CPU, memory, and disk space to a single machine
  • scaling horizontally, adding more machines to the cluster that runs the application and shares the load
Overview - Infrastructure, Scaling and Performance
scaled contract priceIn Enfinity Suite 6, a contract-specific scaled price for a product
scaled pricespecial price for a product that depends on the purchase quantity, can be a fixed amount or a percentage amount
scheduleIn Enfinity Suite 6, Intershop 7 and Intershop Commerce Management, schedule refers to the execution plan of jobs. 
scoring value

A scoring value is a value that reflects a level of risk and is one of the preconditions to decide which payment method will be offered or whether an order placement will be accepted at all.

The scoring value is a value created based on the results of, among others,

  • internal checks based on
    • order history
    • payment behavior (dunning process, debt collection agency)
    • selected assortment
    • customer data (addresses, age, gender, used e-mail provider ...)
  • address check
  • creditworthiness check
    • customer credit history
    • unfavorable credit card use
    • regional distinction
    • black list check
ScrumScrum is an iterative, incremental framework for project management often seen in agile software development, a type of software engineering.
Scrum master

Scrum core role, the "process coach", accountable for removing impediments to the ability of the team to deliver the sprint goal/deliverables. The Scrum master is not the team leader but acts as a buffer between the team and any distracting influences. The Scrum master ensures that the Scrum process is used as intended and the Scrum rules are followed.

With Intershop's ISAFe approach, this role is covered by the Agile Master.

Scrum of Scrums

Scrum of Scrums is a technique in scaling Scrum to large project teams. Each agile team designates one person to attend a Scrum of Scrums meeting, which is time-boxed and should be a daily meeting.


  • What has your team done?
  • What will your team do?
  • What obstacles are in your way or slowing you down?
  • Are you about to put something in another team’s way?

This last question can be extremely helpful when coordinating the work of multiple teams.

search engine

Generally, a search engine is a search and navigation system used to find a keyword within various types of content. The search results are usually presented in a list and are commonly called hits. Search engines help to minimize the time required to find information.

Online shops usually include search engines to help customers find products. Intershop 7 and Intershop Commerce Management bundle the Apache Solr search engine by default in order to index and retrieve products and WCM content.

The most public, visible form of a search engine is a web search engine which searches for information on the World Wide Web.

Overview - Search
seasonal product

Products that are either not available on the market during certain seasons or periods of the year or are available throughout the year but with regular fluctuations in their quantities and prices that are linked to the season or time of the year.

(OECD Glossary of Statistical Terms)

securityIn the context of e-commerce software, security refers to the applied policies and protocols designed to secure the storage, transmission and processing of sensitive data. With Intershop 7 and Intershop Commerce Management this includes, but is not limited to
  • CSRF protection
  • Cross-site scripting (XSS)
  • Authentication and session management
  • Function level access control
  • OWASP Top Ten Security Issues
Overview - Security & Data Protection
selling organizationIn Enfinity Suite 6/Intershop 7/Intershop Commerce Management, the sales organization represents the owner or root organization of a system that implements a multi-channel sales business model. Typically, the sales organization represents a merchant, i.e., an organization that manages its demand chain, publishes content and manages orders. 
SEOSearch engine optimization is the process of improving the volume or quality of traffic to a web site from web search engines via natural, organic or algorithmic search results. Typically, the earlier a site appears in the search results list, the more visitors it will receive from the web search engine. SEO may target different kinds of search, including image search, local search, and industry-specific vertical search engines.Overview - SEO
service pointA service point is a location where a customer can pick up or return a package. Service points are provided by a carrier like DHL or Hermes Logistik Gruppe and will be identified via a postal address.
service registryA service registry is a centralized service used to dynamically register and locate server processes and microservices in distributed environments. It allows services to register themselves, maintaining names, configuration information, etc., and clients to discover and locate these services. That is, it decouples service providers from consumers without the need for DNS and enables client-side load-balancing.Overview - Service Registration and Discovery
shared catalogin catalog sharing, the catalog made available to multiple channels
shared contractIn Enfinity Suite 6's contract sharing, the contract made available to multiple buying organizations
Shared File SystemInstance of Enfinity Suite 6's file-based data storage system that can be installed individually for a distributed deployment. In its system area, the SFS holds the application cartridges that provide Enfinity Suite's business logic.
sharing groupin product sharing, a means to define reusable product sets intended to be shared 

An e-commerce software that operates web shops internationally must have a flexible and generally valid shipping component. Intershop 7 and Intershop Commerce Management provide a shipping framework that allows users and developers to flexibly combine the following concepts and apply them according to the business needs:

  • geo objects and destination regions
  • freight classes and shipping methods (incl. shipping costs)
  • shipping rules (to define conditions for restrictions etc.)
  • storefront processing and calculation (incl. shipping buckets)
Overview - Shipping
shipping address

The shipping address is a postal address where the ordered products will be delivered to. It may be different from the invoice address.

This address is provided by the customer during the registration or the checkout process.

A shipping address can be a home address, a business address or a service point like DHL Packstation, Hermes Paketshop or other service points provided by the involved carrier.

shipping adviceWhen using Intershop Commerce Advisor  in B2B scenarios, the shipping advice tells when the ordered products are suggested to be delivered to the merchant. This recommendation is based on the merchant's business profile, the order history and additional details. 
shipping bucket

A shipping bucket is a group of items of an order that

  • are to be sent to the same shipping address and
  • use the same shipping method.
shipping method

A shipping method reflects the kind of physical transport of the ordered products or services, e.g., standard or express delivery.

Different criteria have an influence on which shipping methods can be offered, like

  • involved fulfillment center
  • involved carrier
  • location of storage
  • delivery country
  • time when
    • the created orders will be exported to the fulfillment center
    • the invoice will be created

In case more than one shipping method is offered, the customer must be able to choose one of them during the order (checkout) process. The applicable shipping charges and the delivery period must be displayed.

shipping providerbusiness component interface class in Enfinity Suite 6, Intershop 7 and Intershop Commerce Management for handling the shipping instrument info 
shop managerIn Intershop 7 and Intershop Commerce Management, the permissions of a shop manager include all access privileges, except for technical issues of the system manager. Among others, these are the access privileges for the catalog & product manager, the content manager and the payment manager. 
shopping cartA shopping cart in an online shop is a virtual basket where the customers collect the products they want to buy. Depending on the online shop, the shopping cart offers different features, like changing the quantity of products, deleting products from the shopping cart, redeeming coupons, starting the checkout.Overview - Basket Handling and Checkout
short linkin Enfinity Suite 6, Intershop 7 and Intershop Commerce Management, a mechanism to define short URLs that the system internally maps onto complete Enfinity URLs, used to enable direct access to specific storefront pagesConcept - URL Handling (valid to 7.7)

SIMCOMMERCE is a framework for building simulation applications for predictive analytics and reporting aiming at optimizing e-commerce processes. SIMCOMMERCE applications include the Intershop Commerce Advisor and Payment Forecast.

SIMCOMMERCE is not restricted to Intershop's e-commerce software or Intershop customers.

single base priceThe single base price is the starting point of each calculation. It is the price for an item (product) with the quantity one and without any kind of discounts. The single base price must be defined as a net price or as gross price.
single sign-on

Single sign-on is a strategy for access control of multiple related, but independent software systems. With SSO, a user logs in once and gains access to all systems without being prompted to log in again at each of them (see

In Intershop 7/Intershop Commerce Management, SSO can be established between multiple applications that share the same user base.


SIPOC is a Six Sigma tool. The acronym SIPOC stands for Suppliers, Inputs, Process, Outputs, Customers.

SIPOC is a high level process map, used to obtain a description of the process at hand, as well as define the boundaries of the project.


Depending on the context, "site" may refer to different concepts:

  1. System Administrator:
    From a system administrator's perspective, an Enfinity Suite 6/Intershop 7/Intershop Commerce Management site is a Web interface used by users (like customers or administrators) or external systems (e.g., a call center application) in order to manipulate the system's data.
    In Enfinity Suite 6/Intershop 7/Intershop Commerce Management, a sales channel exposes two sites: a storefront and a back office (plugin).
  2. Developer:
    Sites are domains that are combined with an application type to add functionality and to make up an application, which exposes a user interface and, consequently, can handle storefront or back office requests.
sizingA sizing is a service offered by Intershop aimed at determining the hardware requirements for a customer's e-commerce initiative.
sizing request formThe "sizing request form" is a questionaire to evaluate the main business and technical numbers, as well as non functional requirements like failover or search engine. It gives Intershop the possibility to determine the sizing for a custom environment for an installation of Intershop software (e.g., Intershop 7 or Intershop Commerce Suite). 
sizing templateThe sizing template is the standard document template to provide the sales or presales departments the results of a new sizing.

In PIM systems or ERP systems, a unique identifier for each distinct product and service that can be purchased.

In Enfinity Suite 6, Intershop 7 and Intershop Commerce Management, SKU is the database field name for the unique product identifier. In the software UI, this identifier is referred to as "product ID".

Overview - Product Information
slotIn the WCM of Intershop 7/Intershop Commerce Management, a slot is a definable area of a page variant, a page template, a content component or a component template that is to be filled with content components that hold the actual content. 
slugIn the SEO context, a slug is the part of a URL that identifies a page in human-readable keywords. It is usually the end part of the URL, which can be interpreted as the name of the resource to which it points (see 
smoke build

This build is the most comprehensive build type in the Intershop 7 context. It generates and publishes a complete product release DVD available in the release area. Usually, this build is executed every night and its result is installed on test machines.

A smoke build always produces a "full build", which means that the resulting build can be installed without having a previous build installed. It can also create an "update build", which means that this build result can be installed only on machines that have a previous (base) version of the corresponding software product installed (= minor release, patch, hotfix).

Beginning with the continuous integration support, this build type has become obsolete (see build process).

snapshot buildIn the context of continuous integration, a snapshot build refers to a system component-based build process that is triggered immediately after a development artifact modification is committed.
Also a snapshot assembly is created, so that a dbinit process can be run to provide feedback on possible database initialization issues.

software architecture

The software architecture of a system is the set of structures needed to reason about the system, which comprise software elements, relations among them, and properties of both. The term also refers to documentation of a system's software architecture. Documenting software architecture facilitates communication between stakeholders, documents early decisions about high-level design, and allows reuse of design components and patterns between projects.

Concept - Technical Architecture of Intershop 7
software deployment

Deployment is all of the activities that make a software system available for use. The deployment process consists of several interrelated activities with possible transitions between them. These activities can occur at the producer side or at the customer side or both. Because every software system is unique, the precise processes or procedures within each activity can hardly be defined. Therefore, "deployment" should be interpreted as a general process that has to be customized according to specific requirements or characteristics.

Intershop includes the following activities into the deployment:

  • provide environment (e.g. productive, test, backup)
  • install/update software
  • configure software

Overview - Build, Assembly and Deployment
SolrSolr is a popular enterprise search engine from the Apache Lucene project. Intershop 7 and Intershop Commerce Management bundle the Apache Solr search engine by default in order to index and retrieve products and WCM content.
Overview - Search
solutionA solution is a combination of (possibly multiple) products and extensions intended to meet the specific needs of a given business. A solution is not the result of an engineering process but defined on the sales level.
Solution Kit

A Solution Kit consists of a source code which provides additional functionality. It represents an “example implementation” of a certain functionality, and not a fully functional feature. Additional programming is needed to use the functionality in a production environment. The Solution Kit is not a part of the Intershop product portfolio and therefore not under product maintenance.

The complete source code is always delivered to the customer. Solution Kits are not supported with a standard support contract and Intershop takes no warranty for them.

source clusterin data replication, the cluster from which (updated) data is pushed to the target cluster
source productin product syndication, the products in the source repository
source repositoryin product syndication, the repository from which products are derived
sourcingIn business, "sourcing" refers to a number of procurement practices of a buying organization, aimed at finding, evaluating and engaging suppliers of products and services while optimizing prices and other conditions.
spare partsa product link offering available spare parts for a product
special price listwhen using price lists, the set of special product prices (e.g., scaled prices)
specific workflowapproval defined for a specific department or cost center

A basic unit of development in Scrum or other agile development methodologies; tends to last between one week to a month, and is a "time-boxed" (i.e. restricted to a specific duration) effort of a constant length.

In ISAFe, a sprint usually takes three weeks.


Depending on the context, "staging" may refer to different concepts:

  1. Continuous integration
    Refers to the promotion of builds through various "stages" in an artifact repository for testing purposes before publishing (releasing) them

with respect to projects, stakeholders are those actors within or outside an organization who

  • sponsor a project
  • have an interest or a gain upon a successful completion of a project
  • may have a positive or negative influence in the project completion

standard catalogcatalogs that use a freely-definable structure to group products, products are bound either explicitly (through category assignment) or implicitly (through attribute-value pairs) to categoriesOverview - Catalog Management
stateIn the context of Commerce Management, refers to the administrative unit (political entity) forming part of a federal sovereign state such as the United States, Australia, India and Brazil.
statusIn the context of Commerce Management, System Management or Cluster Management, refers to the position or situation (one of several defined conditions) of a business object at a particular time. For example, an order can be "delivered", or a payment can be "captured".

The merchant has to perform a stocktaking (physical inventory) at least once a year, at the end of the financial year. This is a procedure during which the merchant physically counts its entire inventory following financial accounting rules or the tax regulations.

The process of inventory balancing (update) between the physical inventory of the fulfillment center and virtual inventory of the online shop has to be defined between all involved business partners (merchant, fulfillment center).

Depending on the implemented technical processes it has to be considered whether it is necessary to stop, for example, the order export from the online shop to the fulfillment center or the acceptance of new orders at all for a certain time.

storefrontCommon name for a front-end application of the sales channel, designed to sell directly to customers. The storefront represents a touchpoint.Overview - Web Shop
storefront editing

In Enfinity Suite 6's consumer channel and business channel, an integrated authoring mechanism for editing and managing the content of storefront category pages.

For Intershop 7/Intershop Commerce Management, see Design View.

Concept - Storefront Preview
strategic buyerrole in Enfinity Suite 6's B2B and procurement model, responsible for managing strategic sourcing instruments

Generally, a subscription is a one-time triggered, but periodically executed purchase of certain products or services. In subscription-based business models, consequently, customers pay periodically to use or receive a defined set of products or services at a regular base.

In the context of the Intershop Cloud Portal, a subscription is a billing container for deployed Microsoft Azure services.

subtotalin shopping carts/requisitions and orders, total price of all products (without tax)
supplierEnfinity Suite 6 actor that collaborates with different organizations, depending on the implemented business model (e.g., with sales organizations in multi-channel sales models, or with buying organizations in procurement models.)
supplier catalogcatalog managed by a supplier, can be made available to organizations through establishing business relations
supplier channelPre-defined channel type in Enfinity Suite 6 that enables organizations to collaborate with their suppliers. The supplier channel is used by suppliers to upload catalogs and products, download and manage orders transfered by sales organizations. The supplier channel is used by sales organizations to receive product catalogs from their suppliers and to transfer (route) orders to them. The supplier channel also provides sophisticated sourcing features, enabling - for example - RFQs and auctions.
supplier channel management plug-inThe supplier channel component within the sales organization back office of Enfinity Suite 6, used by administrators of the parent organization that hosts the supplier channel. This plug-in provides access to the supplier portal back office and allows for application branding.
supplier front endA front-end channel application of Enfinity Suite 6's supplier channel, used by administrators of suppliers. The supplier front end allows for managing the organization, products and catalogs, and tendering activities like auctions.
supplier portal back officeThe channel application of Enfinity Suite 6's supplier channel, used by sales organizations to collaborate with their suppliers. Allows for managing suppliers and supplier catalogs and products.
supplier productin Enfinity Suite 6, a product kept in a supplier catalog and thus, maintained by the corresponding supplier
supplier template attributein Enfinity Suite 6, an item (topic) in RFQ template questionnaires to be filled by the supplier
surchargeadditional charge applied when a minimum order quantity or order total is not met
Synaptic CommerceSynaptic Commerce is a way to engage customers by combining best-of-breed e-commerce systems in an agile and efficient way.
Synaptic Commerce APISynaptic Commerce API is the umbrella term for all Intershop synchronous and asynchronous interfaces to external systems, such as REST API, managed microservices API and import/export interfaces. The Synaptic Commerce API is used to build system landscapes for Synaptic Commerce.

Overview - Synaptic Commerce

Overview - Managed Service Framework

Overview - Import and Export Framework

Overview - REST Web Service Framework

Synaptic ExchangeSynaptic Exchange is Intershop's marketplace and collaboration platform for Synaptic Commerce. It allows for the fast and efficient creation, recombination and extension of commerce capabilities around Intershop Commerce Suite. Customers can find solutions that fit their needs and partners can offer their solutions and services.Synaptic Exchange at
synchronizationwhen using product syndication, a (manual or automatic) mechanism to propagate product updates to derived products in a channel repository
syndicationsee product syndication
system administratorA system administrator is a technical operator who installs, configures, maintains the Intershop software installation and connected systems like database systems.
system component

A system component is an individually manageable code container for development artifacts that bundles business logic or technical functionality for Intershop 7/Intershop Commerce Management.

It has the following characteristics:

  • has a unique name within a namespace (normally the system)
  • has a version that follows defined versioning rules/schema
  • defines dependencies to other components in a different or the same version
  • can provide interfaces of different types (inbound and outbound interfaces)
  • are substitutable in design time or during runtime
  • are reusable in different contexts and systems
  • defines explicit dependencies to contexts of a particular component status
  • may require configurations

A system component is subject to a life cycle with the following statuses:

  • source: the source project in a CVS
  • compiled: the sources are built by the configured build process
  • published: the publish process packages and uploads the resulting artifacts to an artifact repository or directory
  • deployed: the deployment process downloads, extracts and configures the component to a host
  • runtime: the component is started by the runtime environment like application server, ...

Each system component is part of a system component set.

system component set

A system component set contains several system components. It generalizes and defines the following properties:

  • Version
  • Build number
  • Branch strategy

System Management

In Intershop 7 and Intershop Commerce Management, a management tool for the system administrator to monitor and control multiple details of the Intershop Application Server. For example:

  • monitor system performance
  • control logging behavior, jobs and page cache
  • view configuration
  • generate license report
System Management Console

In Intershop 7, an application for the system administrator to monitor and control multiple details of the Intershop Application Server.

  • monitor system performance
  • control logging behavior, jobs and page cache
system monitoring

Generally, a process within a distributed system for collecting and storing status data, intended to detect and diagnose complex application performance problems to maintain an expected level of service.

In the context of Intershop 7/Intershop Commerce Management, the System Management monitoring module is the main system monitoring tool. Using this module, system administrators can monitor the properties, process information, current threads and requests of all server components in the Intershop Commerce Management system. This information can be used for advanced debugging, profiling and troubleshooting purposes in an Intershop Commerce Management installation.

system use caseThe system use case focuses on the part of a business use case to be implemented by the system. It describes how an actor uses (or interacts with) the system to achieve a particular result. It is normally described at the system functionality level and specifies the function or service (feature) that the system provides for the actor. 


The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

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