Software as a service (SaaS) is a facet of cloud computing. It is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted.

The capability provided to the customer is to use the provider’s applications running on a cloud infrastructure. The applications are accessible from various client devices through either a thin client interface, such as a web browser or an application user interface. The customer does not manage or control the underlying cloud infrastructure (network, servers, operating systems, storage, or even individual application capabilities), with the possible exception of limited user-specific application configuration settings.

Depending on the context, "sales channel" may refer to different concepts:

1. Shop Manager:
   In Intershop 7/Intershop Commerce Management, a pre-defined channel type that enables sales organizations and partners to offer goods and services to customers, to interact with customers and to receive orders from them.
2. Sales:
   A sales channel reflects the way of distribution of goods, products or services to the consumer via different channels like:
   • mail order catalog
   • traditional retail stores (brick and mortar)
   • teleshopping
   • online shop

Companies selling via different sales channels are called multi-channel retailer (multi-channel sales)

Generally, a sales order is an order issued by a merchant to a customer upon confirming the purchase order. The customer's purchase order is the originating document that triggers the creation of the sales order.

The sales order allows the internal auditing and completeness monitoring.

Scalability is the ability of a system to handle increased traffic or data load without impact on the system performance, and the ability to be easily maintained and enhanced. There are two scalability methods for improving the performance:

• scaling vertically, adding more resources such as CPU, memory, and disk space to a single machine
• scaling horizontally, adding more machines to the cluster that runs the application and shares the load

A scoring value is a value that reflects a level of risk and is one of the preconditions to decide which payment method will be offered or whether an order placement will be accepted at all.

The scoring value is a value created based on the results of, among others,

• internal checks based on
  • order history
  • payment behavior (dunning process, debt collection agency)
  • selected assortment
  • customer data (addresses, age, gender, used e-mail provider ...)
• address check
• creditworthiness check
  • customer credit history
  • unfavorable credit card use
  • regional distinction
  • black list check

Scrum core role, the "process coach", accountable for removing impediments to the ability of the team to deliver the sprint goal/deliverables. The Scrum master is not the team leader but acts as a buffer between the team and any distracting influences. The Scrum master ensures that the Scrum process is used as intended and the Scrum rules are followed.

With Intershop's ISAFe approach, this role is covered by the Agile Master.

Scrum of Scrums is a technique in scaling Scrum to large project teams. Each agile team designates one person to attend a Scrum of Scrums meeting, which is time-boxed and should be a daily meeting.

Agenda:

• What has your team done?
• What will your team do?
• What obstacles are in your way or slowing you down?
• Are you about to put something in another team’s way?

This last question can be extremely helpful when coordinating the work of multiple teams.

Generally, a search engine is a search and navigation system used to find a keyword within various types of content. The search results are usually presented in a list and are commonly called hits. Search engines help to minimize the time required to find information.

Online shops usually include search engines to help customers find products. Intershop 7 and Intershop Commerce Management bundle the Apache Solr search engine by default in order to index and retrieve products and WCM content.

The most public, visible form of a search engine is a web search engine which searches for information on the World Wide Web.

Products that are either not available on the market during certain seasons or periods of the year or are available throughout the year but with regular fluctuations in their quantities and prices that are linked to the season or time of the year.

(OECD Glossary of Statistical Terms)

• CSRF protection
• Cross-site scripting (XSS)
• Authentication and session management
• Function level access control
• OWASP Top Ten Security Issues

An e-commerce software that operates web shops internationally must have a flexible and generally valid shipping component. Intershop 7 and Intershop Commerce Management provide a shipping framework that allows users and developers to flexibly combine the following concepts and apply them according to the business needs:

• geo objects and destination regions
• freight classes and shipping methods (incl. shipping costs)
• shipping rules (to define conditions for restrictions etc.)
• storefront processing and calculation (incl. shipping buckets)

The shipping address is a postal address where the ordered products will be delivered to. It may be different from the invoice address.

This address is provided by the customer during the registration or the checkout process.

A shipping address can be a home address, a business address or a service point like DHL Packstation, Hermes Paketshop or other service points provided by the involved carrier.

A shipping bucket is a group of items of an order that

• are to be sent to the same shipping address and
• use the same shipping method.

A shipping method reflects the kind of physical transport of the ordered products or services, e.g., standard or express delivery.

Different criteria have an influence on which shipping methods can be offered, like

• involved fulfillment center
• involved carrier
• location of storage
• delivery country
• time when
  • the created orders will be exported to the fulfillment center
  • the invoice will be created

In case more than one shipping method is offered, the customer must be able to choose one of them during the order (checkout) process. The applicable shipping charges and the delivery period must be displayed.

SIMCOMMERCE is a framework for building simulation applications for predictive analytics and reporting aiming at optimizing e-commerce processes. SIMCOMMERCE applications include the Intershop Commerce Advisor and Payment Forecast.

SIMCOMMERCE is not restricted to Intershop's e-commerce software or Intershop customers.

Single sign-on is a strategy for access control of multiple related, but independent software systems. With SSO, a user logs in once and gains access to all systems without being prompted to log in again at each of them (see http://en.wikipedia.org/wiki/Single_sign-on)

In Intershop 7/Intershop Commerce Management, SSO can be established between multiple applications that share the same user base.

SIPOC is a Six Sigma tool. The acronym SIPOC stands for Suppliers, Inputs, Process, Outputs, Customers.

SIPOC is a high level process map, used to obtain a description of the process at hand, as well as define the boundaries of the project.

Depending on the context, "site" may refer to different concepts:

1. System Administrator:
   From a system administrator's perspective, an Enfinity Suite 6/Intershop 7/Intershop Commerce Management site is a Web interface used by users (like customers or administrators) or external systems (e.g., a call center application) in order to manipulate the system's data.
   In Enfinity Suite 6/Intershop 7/Intershop Commerce Management, a sales channel exposes two sites: a storefront and a back office (plugin).
2. Developer:
   Sites are domains that are combined with an application type to add functionality and to make up an application, which exposes a user interface and, consequently, can handle storefront or back office requests.

In PIM systems or ERP systems, a unique identifier for each distinct product and service that can be purchased.

In Enfinity Suite 6, Intershop 7 and Intershop Commerce Management, SKU is the database field name for the unique product identifier. In the software UI, this identifier is referred to as "product ID".

This build is the most comprehensive build type in the Intershop 7 context. It generates and publishes a complete product release DVD available in the release area. Usually, this build is executed every night and its result is installed on test machines.

A smoke build always produces a "full build", which means that the resulting build can be installed without having a previous build installed. It can also create an "update build", which means that this build result can be installed only on machines that have a previous (base) version of the corresponding software product installed (= minor release, patch, hotfix).

Beginning with the continuous integration support, this build type has become obsolete (see build process).

The software architecture of a system is the set of structures needed to reason about the system, which comprise software elements, relations among them, and properties of both. The term also refers to documentation of a system's software architecture. Documenting software architecture facilitates communication between stakeholders, documents early decisions about high-level design, and allows reuse of design components and patterns between projects.

http://en.wikipedia.org/wiki/Software_architecture

Deployment is all of the activities that make a software system available for use. The deployment process consists of several interrelated activities with possible transitions between them. These activities can occur at the producer side or at the customer side or both. Because every software system is unique, the precise processes or procedures within each activity can hardly be defined. Therefore, "deployment" should be interpreted as a general process that has to be customized according to specific requirements or characteristics.

Intershop includes the following activities into the deployment:

• provide environment (e.g. productive, test, backup)
• install/update software
• configure software

http://en.wikipedia.org/wiki/Software_deployment

A Solution Kit consists of a source code which provides additional functionality. It represents an “example implementation” of a certain functionality, and not a fully functional feature. Additional programming is needed to use the functionality in a production environment. The Solution Kit is not a part of the Intershop product portfolio and therefore not under product maintenance.

The complete source code is always delivered to the customer. Solution Kits are not supported with a standard support contract and Intershop takes no warranty for them.

A basic unit of development in Scrum or other agile development methodologies; tends to last between one week to a month, and is a "time-boxed" (i.e. restricted to a specific duration) effort of a constant length.

In ISAFe, a sprint usually takes three weeks.

Depending on the context, "staging" may refer to different concepts:

1. Enfinity Suite 6/Intershop 7/Intershop Commerce Management
   Deprecated name for data replication
2. Continuous integration
   Refers to the promotion of builds through various "stages" in an artifact repository for testing purposes before publishing (releasing) them

with respect to projects, stakeholders are those actors within or outside an organization who

• sponsor a project
• have an interest or a gain upon a successful completion of a project
• may have a positive or negative influence in the project completion

The merchant has to perform a stocktaking (physical inventory) at least once a year, at the end of the financial year. This is a procedure during which the merchant physically counts its entire inventory following financial accounting rules or the tax regulations.

The process of inventory balancing (update) between the physical inventory of the fulfillment center and virtual inventory of the online shop has to be defined between all involved business partners (merchant, fulfillment center).

Depending on the implemented technical processes it has to be considered whether it is necessary to stop, for example, the order export from the online shop to the fulfillment center or the acceptance of new orders at all for a certain time.

In Enfinity Suite 6's consumer channel and business channel, an integrated authoring mechanism for editing and managing the content of storefront category pages.

For Intershop 7/Intershop Commerce Management, see Design View.

Generally, a subscription is a one-time triggered, but periodically executed purchase of certain products or services. In subscription-based business models, consequently, customers pay periodically to use or receive a defined set of products or services at a regular base.

In the context of the Intershop Cloud Portal, a subscription is a billing container for deployed Microsoft Azure services.

Overview - Synaptic Commerce

Overview - Managed Service Framework

Overview - Import and Export Framework

Overview - REST Web Service Framework

A system component is an individually manageable code container for development artifacts that bundles business logic or technical functionality for Intershop 7/Intershop Commerce Management.

It has the following characteristics:

• has a unique name within a namespace (normally the system)
• has a version that follows defined versioning rules/schema
• defines dependencies to other components in a different or the same version
• can provide interfaces of different types (inbound and outbound interfaces)
• are substitutable in design time or during runtime
• are reusable in different contexts and systems
• defines explicit dependencies to contexts of a particular component status
• may require configurations

A system component is subject to a life cycle with the following statuses:

• source: the source project in a CVS
• compiled: the sources are built by the configured build process
• published: the publish process packages and uploads the resulting artifacts to an artifact repository or directory
• deployed: the deployment process downloads, extracts and configures the component to a host
• runtime: the component is started by the runtime environment like application server, ...

Each system component is part of a system component set.

A system component set contains several system components. It generalizes and defines the following properties:

• Version
• Build number
• Branch strategy

In Intershop 7 and Intershop Commerce Management, a management tool for the system administrator to monitor and control multiple details of the Intershop Application Server. For example:

• monitor system performance
• control logging behavior, jobs and page cache
• view configuration
• generate license report

In Intershop 7, an application for the system administrator to monitor and control multiple details of the Intershop Application Server.

• monitor system performance
• control logging behavior, jobs and page cache

Generally, a process within a distributed system for collecting and storing status data, intended to detect and diagnose complex application performance problems to maintain an expected level of service.

In the context of Intershop 7/Intershop Commerce Management, the System Management monitoring module is the main system monitoring tool. Using this module, system administrators can monitor the properties, process information, current threads and requests of all server components in the Intershop Commerce Management system. This information can be used for advanced debugging, profiling and troubleshooting purposes in an Intershop Commerce Management installation.