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Intershop Glossary
Document Properties
Last Modified09-Nov-2018
Added to KB20-Jul-2016
Public AccessEveryone
Doc TypeGlossary of Intershop Terms



UCMUCM ("Unified Commerce Management") was announced by Intershop as a "best-practices strategy for managing commerce processes and models across the extended enterprise". The idea was that a UCM-based system enabled companies to manage commerce relationships between their customers, partners, and suppliers, creating an "outside-in" perspective and finally resulting in a customer-driven commerce environment.
unfair business practice

Unfair business practices encompass fraud, misrepresentation, and oppressive or unconscionable acts or practices by businesses, often against customers and are prohibited by law in many countries. For instance, in the European Union, each member state must regulate unfair business practices in accordance with the Unfair Commercial Practices Directive, subject to transitional periods. Unfair business practices may arise in many areas, including:

  • tenancy matters
  • matters involving the purchase of products and services by consumers
  • matters involving insurance claims and the settlement thereof
  • debt collection in cases of default

Online shops are requested to display certain information like

  • availability of products
  • correct product descriptions
  • validity period of special price offers
  • display and compliance of payment terms and shipping terms
  • compliance of displayed prices and service charges

up sellinga product link offering alternative products, e.g. similar products offered at a different (higher) price

In computing, an update is a piece of software designed to fix problems and/or to improve the usability or performance.

At Intershop, update means applying a patch or hotfix to an existing Enfinity Suite 6, Intershop 7 or Intershop Commerce Management version. As opposed to an upgrade, the installed software instance is not replaced.


In computing, upgrade refers to the replacement of a product (hardware, software) with a newer or better version of the same product in order to bring the system up to date or to improve its characteristics.

At Intershop, upgrade means replacing an Enfinity Suite 6, Intershop 7 or Intershop Commerce Management version with a higher major or minor version (see migration). As opposed to an update, the originally installed software instance is not kept.

URL redirectA mechanism to support "moved" URLs (in case, for example, the catalog structure has changed). Using redirect URLs (301 or 302 server headers) is the most efficient and bot-friendly strategy for online shops to keep stable acquired page ranks with web search engines.Concept - URL Handling (valid to 7.7)
use caseIn software and systems engineering, a use case is a list of steps, typically defining interactions between a role (known as an "actor") and a system to achieve a goal. The actor can be a human or an external system.
useran individual (human) actor in Enfinity Suite 6, Intershop 7 and Intershop Commerce Management, defined by a user account 
user acceptance testFormal testing with respect to user needs, requirements, and business processes conducted to determine whether or not a system satisfies the acceptance criteria and to enable the user, customers or other authorized entity to determine whether or not to accept the system.
user account

A user account is a specific account type to record individual information for registered users including, for example:

Login data:

  • e-mail address
  • user name
  • password

Personal data:

  • address information
  • permissions (e.g., for newsletter, marketing)
user interfaceA user interface comprises all parts of an interactive software that provides all information or controls to the human user which are necessary to achieve a defined working task.
user storyA user story is a simple statement about what a user wants to do with a feature of the software, written from the user’s perspective. It focuses on the who, what and why of a particular feature ("As a <role>, I want to <goal>, so I can <reason>."). In agile software development, user stories are used to capture the requirements throughout a project.
usernameA unique sequence of characters used to identify a user and allow this user to access his/her user account.

UXA person's perceptions and responses that result from the use or anticipated use of a product, system or service (ISO 9241-210). That is, user experience involves a person's behaviors, attitudes, and emotions about using a particular system, including aspects such as utility, ease of use and efficiency, which generally comprises IAD and VD.


The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

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