Document Properties
Kbid
K29205
Last Modified
22-Aug-2022
Added to KB
13-Aug-2019
Public Access
Everyone
Status
Online
Doc Type
References
Product
  • IOM 2.15
  • IOM 2.16
  • IOM 2.17
  • IOM 3.0
  • IOM 3.1
  • IOM 3.2
  • IOM 3.3
  • IOM 3.4
  • IOM 3.5
  • IOM 3.6
  • IOM 3.7
  • IOM 4.0
  • IOM 4.1
  • IOM 4.2

IOM Return Status Model



Description

Statuses of a return.


Note

For services using this model the statuses must be used prefixed with STATE_.

This means for the status INITIAL the following will be returned: STATE_INITIAL.





Product Version

2.15

Product To Version

Status

New Labels





States

The following table lists all states of Return Status Model with IDs and short descriptions.

StateIDDescription
INITIAL0Return initially stored in the database
NOT_CHECKED999Validation or approval of the return failed. The return has to be checked manually
CHECKED1000Return was checked
DO_ANNOUNCE4001Announcement of return to the order has to be done
ANNOUNCED4100Return to the order was successfully announced
DO_PROCESS3001Return is ready to be processed
PROCESSED6000Return was processed
DO_COMPOSE_RESPONSE4701Response to the shop has to be created from return
COMPOSED_RESPONSE4800Response to the shop was created from return
DO_CLOSE7901Return process can be closed
DO_CHECK500Modified manually and ready to be processed
IN_EXTERNAL_PROCESSING8900Return is in external processing because of errors
NOT_CHECKED_DO_APPROVE995Validation of the return failed. The return has to be checked manually
DO_APPROVE2001Validation failed. Return has to be approved
APPROVE_MANUAL2099Return has to be approved manually
APPROVED2500Return was approved
DO_PREPARE_DOCUMENT7001Required objects to create documents will be created
PREPARED_DOCUMENT7100Required objects to create documents are prepared and ready to use
WAIT_MERGE10000Return was stopped because of order merge. Status to wait without status transitions
COPIED_FOR_MANUAL_EDIT9999Copy of the message for manual editing has been created
WAIT_PENDING11000Return was stopped after creation of new dispatch. Status to wait without status transitions
CLOSED8000Return processing was successfully closed
APPROVAL_REJECTED8500Return approval was rejected
FAILED9000Processing of return failed

Model

The following model shows the different states and the possible transitions between the states.

Disclaimer

The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

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