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IOM Return Status Model
https://support.intershop.com/kb/K29205
States
The following table lists all states of Return State Model with IDs and short descriptions.
| State | ID | Description |
|---|---|---|
| INITIAL | 0 | Return initially stored in the database. |
| NOT_CHECKED | 999 | Validation of return failed. The return has to be checked manually. |
| CHECKED | 1000 | Return was checked. |
| DO_ANNOUNCE | 4001 | Announcement of return information has to be done. |
| ANNOUNCED | 4100 | Finished announcement of return information. |
| DO_PROCESS | 3001 | Return is ready to process. |
| PROCESSED | 6000 | Return processed. |
| DO_COMPOSE_RESPONSE | 4701 | Response to shop has to be created from return. |
| COMPOSED_RESPONSE | 4800 | Created response to the shop from return. |
| DO_CLOSE | 7901 | Return process can be closed. |
| DO_CHECK | 500 | Modified manually and ready to process. |
| IN_EXTERNAL_PROCESSING | 8900 | Return is in external processing. |
| NOT_CHECKED_DO_APPROVE | 995 | Validation of return failed. The return has to be checked manually by the shop. |
| DO_APPROVE | 2001 | Validation failed. Return has to be approved. |
| APPROVE_MANUAL | 2099 | Return has to be approved manually. |
| APPROVED | 2500 | Return approved. |
| DO_PREPARE_DOCUMENT | 7001 | Required objects to create documents will be created. |
| PREPARED_DOCUMENT | 7100 | Finished creation of documents. |
| WAIT_MERGE | 10000 | Return was stopped because of order merge. Status to wait without status transitions. |
| COPIED_FOR_MANUAL_EDIT | 9999 | Created copy of the message to be edited manually. |
| WAIT_PENDING | 11000 | Return was stopped after creation of new return by interface. Status to wait without status transitions. |
| FAILED | 9000 | Processing of return failed. |
| CLOSED | 8000 | Closed return processing. |
| APPROVAL_REJECTED | 8500 | Rejected approval. |
Model
The following model shows the different states and the possible transitions between the states.
Disclaimer
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.