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IOM Return Status Model

https://support.intershop.com/kb/K29205

Description	Statuses of a return.

Note

For services using this model the statuses must be used prefixed with STATE_.

This means for the status INITIAL the following will be returned: STATE_INITIAL.

Product Version	2.15
Product To Version
Status	New Labels

States

The following table lists all states of Return Status Model with IDs and short descriptions.

State	ID	Description
INITIAL	0	Return initially stored in the database.
NOT_CHECKED	999	Validation of the return failed. The return has to be checked manually.
CHECKED	1000	Return was checked.
DO_ANNOUNCE	4001	Announcement of return to the order has to be done.
ANNOUNCED	4100	Successfully announced the return to the order.
DO_PROCESS	3001	Return is ready to process.
PROCESSED	6000	Return was processed.
DO_COMPOSE_RESPONSE	4701	Response to the shop has to be created from return.
COMPOSED_RESPONSE	4800	Created response to the shop from return.
DO_CLOSE	7901	Return process can be closed.
DO_CHECK	500	Modified manually and ready to process.
IN_EXTERNAL_PROCESSING	8900	Return is in external processing, because of errors.
NOT_CHECKED_DO_APPROVE	995	Validation of the return failed. The return has to be checked manually.
DO_APPROVE	2001	Validation failed. Return has to be approved.
APPROVE_MANUAL	2099	Return has to be approved manually.
APPROVED	2500	Return approved.
DO_PREPARE_DOCUMENT	7001	Required objects to create documents will be created.
PREPARED_DOCUMENT	7100	Required objects to create documents are prepared and ready to use.
WAIT_MERGE	10000	Return was stopped because of order merge. Status to wait without status transitions.
COPIED_FOR_MANUAL_EDIT	9999	Created copy of the message to be edited manually.
WAIT_PENDING	11000	Return was stopped after creation of new dispatch. Status to wait without status transitions.
CLOSED	8000	Closed return processing successfully.
APPROVAL_REJECTED	8500	Rejected approval.
FAILED	9000	Processing of return failed.

Model

The following model shows the different states and the possible transitions between the states.

Disclaimer

The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.