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IOM Return Status Model
https://support.intershop.com/kb/K29205
States
The following table lists all states of Return Status Model with IDs and short descriptions.
| State | ID | Description |
|---|---|---|
| INITIAL | 0 | Return initially stored in the database |
| NOT_CHECKED | 999 | Validation or approval of the return failed. The return has to be checked manually |
| CHECKED | 1000 | Return was checked |
| DO_ANNOUNCE | 4001 | Announcement of return to the order has to be done |
| ANNOUNCED | 4100 | Return to the order was successfully announced |
| DO_PROCESS | 3001 | Return is ready to be processed |
| PROCESSED | 6000 | Return was processed |
| DO_COMPOSE_RESPONSE | 4701 | Response to the shop has to be created from return |
| COMPOSED_RESPONSE | 4800 | Response to the shop was created from return |
| DO_CLOSE | 7901 | Return process can be closed |
| DO_CHECK | 500 | Modified manually and ready to be processed |
| IN_EXTERNAL_PROCESSING | 8900 | Return is in external processing because of errors |
| NOT_CHECKED_DO_APPROVE | 995 | Validation of the return failed. The return has to be checked manually |
| DO_APPROVE | 2001 | Validation failed. Return has to be approved |
| APPROVE_MANUAL | 2099 | Return has to be approved manually |
| APPROVED | 2500 | Return was approved |
| DO_PREPARE_DOCUMENT | 7001 | Required objects to create documents will be created |
| PREPARED_DOCUMENT | 7100 | Required objects to create documents are prepared and ready to use |
| WAIT_MERGE | 10000 | Return was stopped because of order merge. Status to wait without status transitions |
| COPIED_FOR_MANUAL_EDIT | 9999 | Copy of the message for manual editing has been created |
| WAIT_PENDING | 11000 | Return was stopped after creation of new dispatch. Status to wait without status transitions |
| CLOSED | 8000 | Return processing was successfully closed |
| APPROVAL_REJECTED | 8500 | Return approval was rejected |
| FAILED | 9000 | Processing of return failed |
Model
The following model shows the different states and the possible transitions between the states.
Disclaimer
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