Document Properties
Kbid25618S
Last Modified06-Jul-2020
Added to KB12-Mar-2014
Public AccessEveryone
StatusOnline
Doc TypeGuidelines, Concepts & Cookbooks
Product
  • ICM 7.6
  • ICM 7.7
  • ICM 7.8
  • ICM 7.9
  • ICM 7.10

Guide - Customer Segmentation Managed Service

1 Introduction

This guide describes how the shop manager can enable a customer segmentation managed service in a sales channel.

1.1 References

2 Using a Customer Segmentation Managed Service

2.1 Enable a Customer Segmentation Service

  1. Log in at Operations and open the details of the sales organization.


  2. Go to the Services tab and open the Customer Segmentation Services group.
    Services Tab

  3. If the segmentation service that you want to use is disabled, mark the corresponding checkbox and click Enable.

2.2 Create a New Customer Segmentation Service Configuration

A new customer segmentation service configuration has to be created for the service to be available in the sales channel. The configuration can either be created at the organization level and shared to the sales channel, or it can be created directly in the sales channel.

  1. Select Services from the navigation menu in the organization or the sales channel, depending on where you want to create the service configuration.
  2. Click New to start the service configuration creation wizard.
    Services_Click_New

  3. Select the customer segmentation service that you want to use.
    Select Customer Segmentation Service

  4. Enter the data according to your needs.

    PropertyDescription
    NameThe service's display name
    IDThe sevice's ID, must be unique
    DescriptionA short description of the service
    ActiveMark the checkbox if you want to use the service in the current context.
    AvailableMark the checkbox if you want to make the service available system-wide.
  5. Click Next.
  6. Fill in any configuration values that may be needed. The standard customer segmentation service does not have additional configuration.


  7. Click Next.
  8. Select Shared and active or Shared and mandatory so that the service is available in the sales channels (if the configuration is created at organization level) and applications.


  9. Click Finish.
    The new service configuration is created and displayed in the list view.

Disclaimer

The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

Customer Support
Knowledge Base
Product Resources
Tickets