Introduction

The present document lists all personal data that might be recorded, processed and submitted from a web shop to the Intershop Order Management (IOM).

References

• Guide - GDPR Declaration ICM

General Data Protection Declaration

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

We would like to point out that data transmission on the Internet (e.g., when communicating by e-mail) may have security gaps. A complete protection of data against access by third parties is not possible.

Order, Invoice and Credit Notes

Orders, Invoices and Credit Notes contain product information, address data as well as payment information. Orders also contain carrier information.

All these information are stored to the database with restricted access and kept according to the legal requirements for 10 years.

Return Documents

The Intershop Order Management allows customers to print out return slips as well as return labels for carriers. To keep track of self created return documents and to be able to resend such documents upon a customer's request, these information are stored to the file system with restricted access. These address data are not supposed to be changed in any way and will be kept until all customer data are deleted.

Customer Data

The IOM can store individual customer data like:

• Address data
• Phone numbers
• Contact notes
• Birthday
• Links to orders
• Links to invoices

All these information are stored to the database with restricted access until all customer data are deleted.

E-mails

The Intershop Order Management stores the content of all created e-mails to the database with restricted access to maintain the customer relationship. These data remain until all customer data are deleted.