This document describes permissions and responsibilities for accessing and deploying Intershop CaaS projects.
The focus lies on post-go-live deployments. Deployments during the project phase are briefly mentioned at the end of this guide.
|ICM||Intershop Commerce Management|
|IOM||Intershop Order Management|
|PWA||Progressive Web App|
|UAT||User acceptance test environment|
The following table lists responsibilities for deployments:
|Intershop Commerce Management (ICM)||OPS/DEV||OPS/DEV||OPS|
|Intershop Progressive Web App (PWA)||OPS/DEV||OPS/DEV||OPS|
|Intershop Order Management (IOM)||DEV||DEV||OPS|
The following table on this page summarizes the access rights and restrictions for Intershop Commerce Platform projects:
|See Access to Operations Backoffice (PRD)|
|System Management Console (SMC)||OPS/DEV|
|See Access to SMC (PRD)|
|SSH (to virtual machines)||OPS/DEV||OPS|
|Solr Cloud||Admin Frontend||OPS|
|IOM||Admin Console (OMT)||OPS|
|CI/CD services||Azure DevOps||OPS/DEV||OPS/DEV||OPS|
|OPS/DEV||OPS/DEV||OPS||Miscellaneous processes (deployments, restart web server or application server, synchronization processes, ...)|
|Logs||Shared File System (ICM)||OPS/DEV|
|AKS (PWA, ICM 7.11, IOM 3.x)||OPS/DEV (new)||See Logging / AKS (PWA, ICM 7.11, IOM 3.x)|
Newly introduced access options are marked accordingly.
For existing CaaS projects, you can request the new access options via ticket. Please name a main technical contact when creating a ticket.
Access is generally intended:
For replication status check and manual start,
To activate/deactivate services.
Taking action and making changes in the PRD operations back office may have a serious impact on the environment. Service failures caused by the implementation partner are the responsibility of the implementation partner and must be reported immediately. For reasons of traceability, user auditing is activated.
Taking action and making changes in the PRD SMC may have a serious impact on the environment. Service failures caused by the implementation partner are the responsibility of the implementation partner and must be reported immediately. For reasons of traceability, user auditing is activated.
The following must be considered when using the SMC:
Be careful with file downloads in SMC. The file browser should be used to download individual files only. The ZIP file feature should not be used.
No logging adjustments should be made.
No adjustments to the performance monitoring should be made.
No thread or heap dumps should be created.
During the setup phase, so before the shop is live, the changes on PRD are lot less critical. For this reason, the access to PRD for DEV is at that point similar to those on UAT. It means i.e. full access to Operations Backoffice and System Management Console.
The switch between the access rights in place during the Setup Phase and those described above takes place in the end of the hypercare phase.
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.