The Intershop offering provides several types of releases. These are presented in this concept.
Our continuous releases enable a fast deployment (DevOps) of improvements, new features and latest security enhancements/fixes.
This way our customers always have the latest version and can thus avoid costly upgrades.
The publishing of updates is always done according to the following principles:
The customer always retains control of the update process. This means there is a deployment window defined by the customer and a default monthly schedule for continuous releases.
It is also possible to fall back to a LTS (long term support) release schedule, meaning that releases are applied every 6 months.
Intershop essentially offers two types of release cycles, namely monthly releases and long term support (LTS) releases.
Furthermore, there are hotfix releases which apply for both types.
There are monthly releases that are planned in advance. As soon as a monthly release is introduced, the previous monthly release is considered outdated.
Hotfixes are only available for the current continuous release.
Long term support releases are released every 6 months. In contrast to monthly releases, no new features are made available within these 6 months.
However, hotfixes are available as well. LTS releases are supported for one year.
Hotfix releases may be necessary between regular releases for urgent security or bug fixes.
With regard to releases, please note the following:
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.