Overview - Customer Self Service

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The present page serves as an overview for the topic. All available documents for the topic can be found here.

About the Topic

Generally, customer self-service refers to methods and processes that allow customer-xs to use technology to interact with the business (access information and perform routine tasks) without requiring the assistance of a live customer service representative.

In Intershop 7/Intershop Commerce Management, the features in the context of customer self-service include

  • company profile management (B2B)
  • password hashing
  • address extensions



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