The present page serves as an overview for the topic. All available documents for the topic can be found here.
Generally, customer self-service refers to methods and processes that allow customer-xs to use technology to interact with the business (access information and perform routine tasks) without requiring the assistance of a live customer service representative.
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.