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2771N3
Last Modified
13-May-2022
Added to KB
20-Jul-2016
Public Access
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Status
Online
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References
Related Product
  • Release - Omni-Channel Services Toolset 1.2.1 archived
Reference - Omni-Channel Services Toolset REST API

Introduction

This reference documents the OCST REST API used by the Contact Center or external CRM systems. These calls usually require authentication which is documented in the "REST API OCST - Get User Details" call.

From version 7.6 on this REST API is part of the Standard ICM. For prior versions this REST API has to be installed separately with an extension cartridge app_sf_contactcenter_rest. This cartridge is part of the OCST package.

Software Version Information

The content of the present document is valid for the following combinations of software versions:

IntershopOmni-Channel Services Toolset
7.5.11.0

REST API

This section describes all available REST API calls.

Disclaimer
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.
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