Overview - Contact Center

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1 Introduction

The present page serves as an overview for the topic. All available documents for the topic can be found here.

2 About the Topic

The Intershop Contact Center is an OCST-based demo application that is intended to be enhanced by Intershop partners to serve call center processes. It already provides basic features designed to help merchants establish and manage personal contact with their customers. It integrates multiple communication types (phone, chat, e-mail, etc.) that offer one-to-one contact, and provides customers with a quick and easy way of obtaining information and getting help.

3 Overview

TitleLastmodifiedvalid fromvalid to
Concept - Contact Center 1.02021/08/30 16:16:281.01.0
Cookbook - Contact Center 1.02020/06/23 11:47:361.01.0
Guide - Contact Center Keyboard Interaction2020/06/23 11:47:411.1

Guide - Contact Center Keyboard Interaction 1.02020/06/23 11:47:411.01.0

For details about the REST API see: Reference - Omni-Channel Services Toolset REST API.


The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

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