The present page serves as an overview for the topic. All available documents for the topic can be found here.
Intershop's Omni-Channel Services Toolset is a collection of frameworks that enable fast, standardized development of business web apps like the Intershop Contact Center. Based on open-source technologies, the OCST is decoupled from the Intershop 7/Intershop Commerce Management core platform and uses the REST API (as part of the Synaptic Commerce API) to access data and commerce functionality.
|Title||Lastmodified||valid from||valid to|
|Concept - Contact Center 1.0||2020/06/23 11:47:30||1.0||1.0|
|Concept - OCST (Omni-Channel Services Toolset)||2020/06/23 11:47:31||1.1|
|Cookbook - Contact Center 1.0||2020/06/23 11:47:36||1.0||1.0|
|Cookbook - OCST 2.0||2020/06/23 11:47:38||2.0|
|Feature List - Contact Center 1.0 (EN)||2020/06/23 11:47:39||1.0||1.0|
|Feature List - Omni-Channel Services Toolset 1.1 (DE)||2020/06/23 11:47:39||1.1||1.1|
|Feature List - Omni-Channel Services Toolset 1.1 (EN)||2020/06/23 11:47:40||1.1||1.1|
|Feature List - Omni-Channel Services Toolset 1.2 (DE)||2020/06/23 11:47:40||1.2||1.2|
|Feature List - Omni-Channel Services Toolset 1.2 (EN)||2020/06/23 11:47:40||1.2||1.2|
|Guide - Contact Center Keyboard Interaction||2020/06/23 11:47:41||1.1|
|Guide - Contact Center Keyboard Interaction 1.0||2020/06/23 11:47:41||1.0||1.0|
|Guide - OCST (Omni-Channel Services Toolset) Keyboard Interaction||2020/06/23 11:47:42||1.1|
|Public Release Notes - Contact Center Version 1.0||2020/06/23 11:47:43||1.0|
|Public Release Notes - Omni-Channel Services Toolset Version 1.1||2020/06/23 11:47:44||1.1||1.1|
|Public Release Notes - Omni-Channel Services Toolset Version 1.2||2020/06/23 11:47:45||1.2|
|Reference - Omni-Channel Services Toolset REST API||2020/06/23 11:47:46||7.5.1|
For details about the REST API see: Reference - Omni-Channel Services Toolset REST API.
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