Introduction
The present document lists all personal data that might be recorded, processed and submitted from a web shop to the Intershop Order Management (IOM).
Note
Web tracking
As an operator of an IOM-based web shop one may use additional web tracking (e.g., Google Analytics, Piwik, Open Web Analytics or similar). Be aware that you have to inform your customers about the personal data, which is recorded and submitted to such third party service. Be also aware that such information is not part of the present document.
A web shop operator may use the present document as a blueprint for the web shop's Data Protection Declaration.
References
General Data Protection Declaration
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
We would like to point out that data transmission on the Internet (e.g., when communicating by e-mail) may have security gaps. A complete protection of data against access by third parties is not possible.
Order, Invoice and Credit Notes
Orders, Invoices and Credit Notes contain product information, address data as well as payment information. Orders also contain carrier information.
All these information are stored to the database with restricted access and kept according to the legal requirements for 10 years.
Return Documents
The Intershop Order Management allows customers to print out return slips as well as return labels for carriers. To keep track of self created return documents and to be able to resend such documents upon a customer's request, these information are stored to the file system with restricted access. These address data are not supposed to be changed in any way and will be kept until all customer data are deleted.
Customer Data
The IOM can store individual customer data like:
- Address data
- Phone numbers
- Contact notes
- Birthday
- Links to orders
- Links to invoices
All these information are stored to the database with restricted access until all customer data are deleted.
E-mails
The Intershop Order Management stores the content of all created e-mails to the database with restricted access to maintain the customer relationship. These data remain until all customer data are deleted.