Support News Archive

15-Dec-2016
Hotfix ICM 7.6.3.3 has been released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.3.3


Current patch level:

  • ICM 7.7 – 7.7.3.0
  • ICM 7.6 – 7.6.3.3
  • IS 7.5 – 7.5.5.0
  • IOM 2.1 – 2.1.5.0
12-Dec-2016
Intershop Commerce Suite December 2016 Release

We are pleased to announce the general availability of Intershop Commerce Management 7.8 B2C and B2X edition as well as the Intershop Order Management 2.1which can be shipped to partners and customers from today.

Get there faster – or work more efficiently?

The December release of the Intershop Commerce Suite, our latest, focuses on streamlined workflows and a more efficient user interface.

  • Content managers benefit from better organized content in the CMS
  • Expanded SEO functions allow marketers to design their marketing campaigns more effectively
  • B2B buyers can link their e-procurement systems even more flexibly to the Commerce Suite, and standing orders make recurring purchases easier
  • Customer service staff can respond faster and better to customer complaints
  • The new Microservice architecture and simplified cloud deployments for development and testing systems take developers more quickly to their goal

Do you want to read more?
Take a look at our "What's new?" document.

30-Nov-2016
Hotfix ICM 7.6.3.1 has been released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.3.1

Current patch level:

  • ICM 7.7 – 7.7.2.16
  • ICM 7.6 – 7.6.3.1
  • IS 7.5 – 7.5.5.0
  • IOM 2.1 – 2.1.4.0
All available via Intershop Repository, product calendar or public support web site
24-Nov-2016
Hotfix 7.7.2.16 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 2.2.16

Current patch level:

  • ICM 7.7 – 7.7.2.16
  • ICM 7.6 – 7.6.3.0
  • IS 7.5 – 7.5.5.0
  • IOM 2.1 – 2.1.4.0

22-Nov-2016
Preannouncement for repository configuration changes

Mid-January Intershop wants to replace its existing repository infrastructure.

If you already have an artifacts repository on your side, nothing much will change besides you will be contacted mid-December to get new credentials and a different URL for your artifacts repository.

You need to change only credentials and URLs to Intershops new Artifactory server until mid-January.

Why are we doing the switch?

We aim to keep all our processes and IT infrastructure as effective as possible!

Note: This news will be sent to all TechTalk recipients, too.

If you have questions, we are here to help you.

Note: This information will be sent to all TechTalk-Newsletter recipients, too.

16-Nov-2016
Hotfix 7.7.2.15 and other Product Updates have been released
Today, Hotfix 7.7.2.15 for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 2.2.15

Earlier this week, Patch IOM 2.1.4.0 has been released also.

Current patch level:

  • ICM 7.7 – 7.7.2.15
  • ICM 7.6 – 7.6.3.0
  • IS 7.5 – 7.5.5.0
  • IOM 2.1 – 2.1.4.0

All available via Intershop Repository or support web site.


04-Nov-2016
Several Service Connectors have been released
03-Nov-2016
Patch ICM 7.6.3.0 and Hotfix ICM 7.7.2.14 released

The Patch 7.6.3 for Intershops Commerce Management is a summary of all previous Hotfixes. We strongly recommend to update your system. It replaces the Hotfix Intershop CM 7.6.2.14

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.3.0


Secondly, a Hotfix for the Intershop Commerce Management 7.7 has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 2.2.14


28-Oct-2016
Patch Intershop Order Management 2.1.3.0 released

Intershop Order Management offers a centralized platform for managing distributed inventory, order, invoice and payment life cycles, and provides call center functionality, enabling real-time visibility into customers' purchasing behavior, stock levels, payments, and more. As part of Intershop Commerce Suite, it utilizes the suite's transaction, PIM and merchandising features.

Today, a new version for this product has been released.

You can find all related information on the Product Data Sheet:

Product Data Sheet for Intershop Order Management 2.1.3.0

28-Oct-2016
Service Connector "Computop" 4.1.1.0 released

The service connector adds Computop payment methods to your Intershop installation.

Today, a new version of this connector has been released.

You will find all information on the Product Data Sheet:

Product Datasheet for Service Connector "Computop" 4.1.1.0

21-Oct-2016
Hotfix Intershop CM 7.6.2.14 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.2.14


11-Oct-2016
Hotfix Intershop CM 7.7.2.12 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 2.2.12


06-Oct-2016
Hotfix Intershop CM 7.6.2.12 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.2.12


29-Sep-2016
Hotfix Intershop CM 7.7.2.10 B2C released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 2.2.10


23-Sep-2016
Hotfix ICM 7.7.2.7 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 2.2.6


23-Sep-2016
Hotfix ICM 7.6.2.11 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.2.10


22-Sep-2016
Hotfix Intershop CM 7.6.2.11 B2X released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.2.10


16-Sep-2016
Hotfix ICM 7.6.2.10 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.2.9


31-Aug-2016
Hotfix ICM 7.6.2.6 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.2.6


17-Aug-2016
Intershop Inhouse Exhibition & Developer Conference

Powered by Intershop Product Development

After a successful Intershop Developer Conference in 2015 we are very excited to announce the 2nd edition taking place September 29, 2016 in Jena, Germany. It conveniently will follow suit the 7th edition of the Inhouse Exhibition.

  • When: Sep 28-29, 2016
  • Where: Jena (Germany)
  • Who: Development & Consulting Resources

The event will feature an exclusive preview of the functionalities of the upcoming Intershop Commerce Suite Release in November 2016 including the Intershop Commerce Management 7.8. Of course, Intershoppers of our product development teams will be present, too, so you can jointly inspect our code, discuss different solutions, and create new ideas. Learn more!

The registration is now open for customers’ and partners´ engineering or technical experts who have gained already first Intershop project experience or participated at technical Intershop trainings. Please note that the number of seats per company is limited to four (4).

08-Aug-2016
Red Hat Enterprise 7 users - please update your OS!

If you use the Red Hat Enterprise 7 Linux operating system, be sure that you have an the current version including the systemd daemon with the systemd-219-19.el7_2.11.x86_64 version (or better).
The older versions of the systemd, such as systemd-219-19.el7.x86_64 create a serious bug with the following behaviour:

If you have configured crontab and jobs as intershop user (appserver,webserver,etc), the crontab job performs login and logout with this configured user. The systemd daemon now kills all running processes with the configured userID, in this case all the mentioned intershop services.

In this case, the unpatched systemd daemon ignored the systemd property like:

/etc/systemd/logind.conf  "KillUserProcesses=no"

Updating your OS to the most recent version will fix this bug. At the moment, we cannot rule out the possibility that CentOS is affected, too.

02-Aug-2016
Hotfix ICM 7.6.2.4 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.2.4


30-Jul-2016
Our Demo Server is updated to Intershop 7.7!

Today, our Support Demo Server was updated to Intershop CM 7.7.

The release contains new and optimized Intershop Commerce Management modules and has, for the first time ever, fully integrated the order management system Intershop Order Management 2.0 into the Commerce Suite. The Intershop Commerce Management is now available as version 7.7. With the platform, companies can select and use the module that best fits their specific business model, company goals and individual user requirements. Furthermore, the risks and investments associated with implementing new solutions are significantly reduced thanks to the Synaptic Commerce® approach, which allows the Intershop Commerce Suite to be easily integrated into various system landscapes.

source: Intershop Press Release

Take a look at the product by using the Demo Server and get a feeling of our new Commerce Management yourself!

29-Jul-2016
Hotfix ICM 7.7.2.3 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 2.2.3


26-Jul-2016
Hotfix ICM 7.6.2.3 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.2.3


07-Jul-2016
Hotfix Intershop CM 7.6.2.1 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.1.12


04-Jul-2016
New Intershop Release: Intershop Commerce Management B2C/B2X 7.7

Today, a new version of Intershops Commerce Management has been released.

Take a look at the Public Release Note, to inform yourself about the new features and enhancements.

The product will be available from your personal repository. Take a look at the referring Product Data Sheets:

01-Jul-2016
Intershop Commerce Management B2C/B2X 7.6.2 released

In the interest of our customers and partners Intershop delivers the Intershop Commerce Management 7.6.2 patch for the B2C and B2X edition.

Related detail information provided in concepts and cookbooks can be downloaded from the Knowledge Base.

From technical point of view, the most important news is:

Intershop has updated to the newest version of Apache HTTP Server 2.4.20.

You will find all information on the referring Product Data Sheet:

28-Jun-2016
Service Connector "PayPal PLUS" 3.0.0 released

The Service Connector adds Service Connector PayPal PLUS payment methods to your Intershop 7 installation. It was made for Intershop 7.7.0.0

You will find all details on the referring Product Data Sheet.

17-Jun-2016
New Intershop Studio 4.5.2. released

Today, a new, and therefor currently supported version of the Intershop Studio has been released.

Improved project import and the new Gradle Operations view are the key features of the new Intershop Studio based on Eclipse 4.5.2. (→ New and Noteworthy in Intershop Studio)

You can obtain the new Intershop Studio from the referring Product Data Sheet.

17-Jun-2016
Hotfix 7.6.1.9 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.1.10


17-Jun-2016
Extension Module "Contact Center" 1.0.2 released

The Contact Center (CC) is intended to be used by contact center agents to solve the customer's problems and assist him while shopping.

You may read all about this Intershop product in the referring Overview: Contact Center

For obtaining the new version, please visit the Product Data Sheet.

15-Jun-2016
Service Connector "PAYONE" 3.0.3 released

The Service Connector adds PAYONE payment methods to your Intershop 7 installation. It was made for Intershop 7.5.0.0

You will find all details on the referring Product Data Sheet.

13-Jun-2016
Hotfix 7.6.1.8 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.1.9


08-Jun-2016
Service Connector "PayPal" 3.0.3 released

The service connector adds PayPal payment methods to your Intershop installation. The latest Update was made for Intershop 7.5.0.0.

You will find all details on the referring Product Data Sheet.

08-Jun-2016
Service Connector "PayPal Plus" 2.0.1 released

The service connector adds PayPal PLUS to your Intershop installation. The connector is built on the new payment API shipped with Intershop Commerce Management 7.6.1+.

You can find all details on the referring Product Data Sheet.

06-Jun-2016
Hotfix 7.6.1.7 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.1.8


26-May-2016
Hotfix 7.6.1.6 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.1.7


24-May-2016
IOM Connector 1.0 released

IOM Connector is a set of cartridges that allows data exchange and communication between Intershop Commerce Management and Intershop Order Management. It is an extension (or "service") module for Intershop Commerce Management.

The IOM Connector is to be set up alongside a standard ICM installation. It adds additional cartridges that define the following managed services:

  • IOM Order Service - Exports order data from ICM to IOM
  • IOM Order State Service - Changes the order history section in a way that orders' statuses are fetched from IOM whenever the customer requests them
  • IOM Download Service
  • IOM Reverse Service - Ensures order cancellation is available to the customer (so customers can even print a return slip, which can be used for order returns)

You can obtain the product from your repository.

20-May-2016
Hotfix 7.6.1.5 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.1.5


18-May-2016
New version for Service Connector for FACTFINDER Advanced Search Module available

The new release version 1.2.1.0 was made for Patch 6.4.1.0 of Intershop's Enfinity Suite.

You can download the Service Connector from our Product Resources.

The standard Support for our Service Connector for Fact Finder Services will end in December 2016. There will be no bug fixing or troubleshooting after the set date. If you wish to continue using this product, you should consider contacting our your Account Manager for the negotiation of an individual prolonging of support services.

17-May-2016
Hotfix 7.6.1.4 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 1.1.4


04-May-2016
Hotfix 7.6.1.3 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:


12-Apr-2016
Hotfix 7.6.1.2 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:


30-Mar-2016
Public Release Note: Service Connector PAYONE 2.0.6.0 for Intershop 7.3
You can download the newest Update of the Payone Service Connector for Intershop 7.3 in our Product & Updates Section.
21-Mar-2016
Hotfix 7.6.1.1 released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:


08-Mar-2016
Public Release Note - Computop Service Connector 4
The Computop Service Connector 4.0 is based on new Payment API introduced in 7.6 but still uses some parts of the former Payment API.
You will find detailed Product information on the referring Product Data Sheet.
03-Mar-2016
Omni-Channel Services Toolset 1.1 - General Availability Announcement

With the new release 1.1 of the Omni-Channel Services Toolset (OCST) as part of the Intershop Commerce Suite our customers and partners receive a modern toolset to develop service applications very fast and flexible. Based on the contact center demo application, which will be delivered as blueprint with the OCST 1.1, specific business processes can be customized and extended. The OCST 1.1 is compatible to Intershop Commerce Management 7.6 B2C and B2X edition.

New !

  • Fuzzy product search for parts of product names or SKUs
  • B2B specific customer search and presentation of company information in search results

The contact center agents can add articles by SKU to the basket in the quick order. Now they can additional search for parts of product names or SKUs. The right article can be added to the cart from the search result.
Furthermore the B2B specific customer search is available by now. After selecting a B2B customer from the search result, the contact center agent get details like the taxation identification number.

Getting Started

For download and documentation please use the Product Calendar.


02-Mar-2016
Public Release Note - Intershop Commerce Management B2X 7.6.0.2
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:


27-Jan-2016
Launched: Support Website Optimized for Smartphones

Our aim is to constantly strive for adjustments in our services according to ever changing requirements in our customers' processes.
Some of those workflows require mobile access to our documentation, the ticket status or the checking for Product Updates.

One step to make this easier was the launch of our Support website in a special, optimized form for smartphones.

The navigation has been modified and within the Knowledge Base, the display was changed to match smaller screens by not losing comfort in usability.
As a special feature, you can now share documentation elements via e-mail with colleagues, right from the browser.

We would like to know what you think of this innovation of our self services!

Please write an e-mail to: anke.bebber@intershop.de and tell me your experiences, so that we can improve this website furthermore to meet your requirements.

14-Jan-2016
Qarterly newsletter "TechTalk" has been sent

Customer Support offers a quarterly Newsletter to all contacts or interested persons. The topics usually cover

  • latest news concerning released or planned products,
  • information about our Support department, our customer focus or possibilities to interact with research or development processes,
  • the Intershop Training schedule
  • interesting documentation, which might have been unnoticed so far

You can read the online version of our latest TechTalk within the Knowledge Base or request to receive it in the future by mailing or Support Administrator.


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Knowledge Base
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