How To Contact Customer Support
  Americas Customer Support Center Europe Customer Support Center
Address: Intershop Communications Inc.
461 2nd Street #151
San Francisco, CA 94107
USA
Intershop Communications AG
Intershop Tower
D-07740 Jena
Germany
Business Hours: Monday-Friday from 8:00 AM to 6:00 PM PST/PDT Monday-Friday from 9:00 to 18:00 CET/CEST
Phone: 011-800-4SUPPORT (011-800-478-77678)
Since this is an international 800 number, you must pre-dial 011 from inside US.
Direct Office Connection (inside US): +1(415)8443730
+800-4SUPPORT (+800-47877678)
This number supports toll-free calls from Austria, Germany, France, Ireland, Italy, Spain, Sweden, Switzerland, and the United Kingdom.
Add the necessary pre-dial for an international call to use the toll-free number.
Direct Office Connection (inside Europe): +49 (3641)501600
Fax: +1(415)8443800 +49 (3641)501009
E-mail: support@intershop.com support@intershop.de
After Hours Support After Hours Service is available. If you are unable to reach Intershop Customer Support via telephone for After Hours Service, please contact our Support Center via e-mail.
National Holidays:

During local national holidays, the San Francisco Support Center supplies support only to After Hours Support Customers.

National holidays observed by the San Francisco Support Center in 2018 are:

  • Monday, January 15 (Martin Luther King Jr. Day)
  • Monday, February 19 (PresidentsÂ’ Day)
  • Friday, March 30 (Spring Break)
  • Monday, May 28 (Memorial Day)
  • Wednesday, July 4 (Independence Day)
  • Monday, September 3 (Labor Day)
  • Monday, November 12 (VeteranÂ’s Day)
  • Thursday, November 22 (Thanksgiving Day)
  • Friday, November 23 (Day After Thanksgiving)
  • Tuesday, December 25 (Winter Break)

During local national holidays, the Jena Support Center supplies support only to After Hours Support Customers.

National holidays observed by the Jena Support Center in 2018 are:

  • Friday, March 30 (Karfreitag)
  • Monday, April 2 (Ostermontag)
  • Tuesday, May 1 (Tag der Arbeit)
  • Thursday, May 10 (Christi Himmelfahrt)
  • Monday, May 21 (Pfingstmontag)
  • Wednesday, October 3 (Tag der Deutschen Einheit)
  • Wednesday, October 31 (Reformationstag)
  • Tuesday, December 25 (1. Weihnachtstag)
  • Wednesday, December 26 (2. Weihnachtstag)
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