Welcome to Intershop Customer Support

This is the central customer support portal for all Intershop customers with a concluded service contract (CaaS) or an On Premise support contract.
We help to ensure that your Intershop Commerce Platform always operates at peak performance.

Upcoming holidays

Thursday, May 13 (Christi Himmelfahrt) Germany

Monday, May 24 (Pfingstmontag) Germany

Monday, May 31 (Memorial Day) US

Monday, July 5 (Independence Day) US


Please note that replies may be delayed due to public holidays.

Support News

31-Mar-2021
Patch ICM 7.10.29.2 has been released

Today, a Patch for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 22.0.3 ... Intershop Progressive Webapp 0.28.0

Please bear in mind it is required to perform a DBMIGRATE to gather all changes since the patch level has been changed.


Current patch level:

  • ICM 7.10 - 7.10.29.2
  • ICM 7.10 - 7.10.26.7-LTS
  • ICM 7.9 - 7.9.6.6
  • ICM 7.8 - 7.8.4.8
  • ICM 7.7 – 7.7.5.21
  • ICM 7.6 – 7.6.4.4
  • IS 7.5 – 7.5.5.0
  • IOM 2.1 – 2.1.12.0
  • IOM 2.9 – 2.9.0.1
  • IOM 3.2 – 3.2.0
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