Welcome to Intershop Customer Support

phone outage
Next Wednesday, September 30, Intershop faces a major change in telecommunications. As a result, the known support phone numbers are temporarily out of service. In urgent cases, please contact Intershop Support using the following number:

+49 172 7986 020

This action will not affect any other services. As customary, you can contact Intershop Support by email [support@intershop.de] or [servicedesk@intershop.com]. Intershop Support Knowledge Base and Intershop Public Repository will be available all time. We are sorry for the inconvenience.

Tax Rate Changes

Due to temporarily tax rate changes, aggreed by German government, please read that useful "How To ..." knowledge base article.

How to Adjust The Taxrate For a Certain Time

Upcoming holidays

Monday, October 12 (Columbus Day)

Wednesday, November 11 (Veterans Day)

Thursday, November 26 (Thanksgiving Day)

Support News

Hotfix ICM has been released

Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 15.0.3 ... Intershop Progressive Webapp 0.23.0

Please bear in mind it is required to perform a DBMIGRATE to gather all changes since the patch level has been changed.

Current patch level:

  • ICM 7.10 -
  • ICM 7.9 -
  • ICM 7.8 -
  • ICM 7.7 –
  • ICM 7.6 –
  • IS 7.5 –
  • IOM 2.1 –
  • IOM 2.9 –
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