Getting Started

The Intershop Customer Engagement Center provides basic features designed to help merchants establishing and managing personal contact with their customers. It integrates multiple communication channels that offer one-to-one contact, and provides customers with a quick and easy way of obtaining information and getting help.

This online help is divided into the following chapters:
  • Getting Started

    This section provides general information about the Intershop Customer Engagement Center. Moreover, it covers the topics of access, navigation, and interaction with customers.

  • Contact Sessions

    This section explains how to search for customers, how to start/end a contact session and storefront impersonation.

  • Creating Coupons for Sending to a Customer

    This section provides information on creating coupons and sending them via e-mail.

  • Managing Orders

    This section provides instructions for managing orders.

  • Glossary

    This section provides a glossary explaining terms used throughout the application and its modules.