Navigation

The Intershop Customer Engagement Center user interface is divided into four major areas: the header, the contact session bar, the main content area and the footer.

Note:
If there is no contact session running, you are presented with the customer search page.
Figure 1. Intershop Customer Engagement Center user interface
Intershop Customer Engagement Center user interface
  1. Header

    The header section provides several key functionalities:

    1. Active App Name:

      Displays the name of the currently active app next to the Intershop logo. Clicking on this serves as a home button, returning you to the welcome page.

    2. Connected to section:

      Here you can manage the connection to Intershop Commerce Management. See Connecting to Intershop Commerce Management and Disconnecting from Intershop Commerce Management for details.

    3. App switch:

      Clicking the App Switch icon (App switch icon) displays all apps you are assigned to and allows to switch between apps.

      Note:
      The app switch is not visible if the user is assigned to one app only.

    4. User menu:

      The user menu opens when clicking the username in the header.

      Clicking Help opens the online help in a new tab.

      Clicking Log out ends your session.

  2. Contact session bar

    The contact session bar provides control of the contact session. It displays general customer information and provides a button to end the contact session, irrespective of the view that is displayed in the main content area.

  3. Main content area

    The main content area corresponds to the context of an individual contact session. In a tabbed dialog, you can edit customer data, edit the customer's carts, place orders, start a storefront impersonation session and generate/apply coupons. If there is no contact session running, you are presented with the customer search page.

  4. Footer

    The footer displays version information of the app and the name of the tenant through which you are currently logged in.