Taking Over a Cart

While resolving a customer's request, you may need to take over the customer's open cart for further processing.

To do so:

Start (if not already running) a contact session, see Starting a Contact Session.
Switch to the Quick order tab.
Click Take over cart.
If there are several open carts, click next to Take over cart, and then select the cart to be opened from the displayed list.

Taking over a cart gives you the control over all items that are currently associated with the cart. You can now proceed to modify the cart items or any other order details.

Disclaimer

The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.