Intershop Customer Support News
12-Sep-2023
Public Holiday on the 20th of September 2023
Please note that we have a holiday on the 20th of September and that replies may be delayed due to public holidays.
16-Aug-2023
ISO 9001:2015 Certification Audit
We are happy to announce that we did pass the audit for the ISO 9001:2015 certification on August 15th, 2023, successfully. The Customer Support and Technical Training department fulfills all requirements to be certified with the DIN EN ISO 9001:2015 standard.
27-Jun-2023
ATTENTION Action Required! Missing JCenter libraries may lead to build and deploy errors

On June 22, 2023, the public JCenter was moved. Apparently, some libraries got lost in the move. This also affects libraries used for the Intershop build and deploy process, meaning that some of the libraries used are no longer available in the public JCenter repository.

In principle, this affects all customers who want to use these libraries, including Intershop customers and partners. It is possible that the loss of JCenter libraries has not yet been noticed in the Intershop project, because a JCenter repository cache is configured.

The consequences concern ICM 7.10 and lower versions and can be separated into:

  • A reconfiguration is required to deploy
  • Project adjustments are required to build

IOM, PWA and ICM 11 are not affected.

Instructions to solve the problem are documented at https://support.intershop.com/kb/309P31. We recommend to apply the changes in a timely manner.

15-Jun-2023
Support Article - How to Investigate ICM Import Performance Issues
Our new Support Article - How to Investigate ICM Import Performance Issues is available now. For slow ICM import scenarios such as product, user, catalog imports etc. triggered by a job, process chain or backoffice operation, an investigation is needed to optimize the duration of that import. This article provides a step-by-step instruction on how to investigate such performance issues. https://support.intershop.com/kb/index.php/Display/3R0924
12-Jun-2023
What´s new on our Support Website?
As you have already read in our last Newsletter, we have upgraded the Intershop Support newsletter TechTalk in design and content! You can now find company and product news next to major technical information. Any updates concerning support and support releases can be found on our Support Website, which we have re-structured. There are three different types of news: Support News (marked in green) Product News (marked in grey) Security Alerts (marked in red). As always we are happy about feedback! Your Customer Support Team
16-May-2023
Hotfix ICM 7.10.38.23-LTS has been released

Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 32.4.2 ... Intershop Progressive Webapp 4.0.0

Please bear in mind it is required to perform a DBMIGRATE/DBPREPARE to gather all changes since the patch level has been changed.


Current patch level:

  • ICM 7.10 - 7.10.39.2 | 7.10.38.23-LTS | ... ( 7.10.32.23-LTS | 7.10.26.21-LTS (End of Support) )
  • ICM 7.9 - 7.9.6.6 (End of Support)
  • ICM 7.8 - 7.8.4.8 (End of Support)
  • ICM 7.7 - 7.7.5.21 (End of Support)
  • IOM 4 – 4.5.1
  • IOM 3 – 3.2.0
  • IOM 2.9 – 2.9.0.1
  • IOM 2.1 – 2.1.12.0
  • PWA – 3.2.0
02-May-2023
Hotfix ICM 7.10.38.22-LTS has been released

Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 32.4.1 ... Intershop Progressive Webapp 3.3.0

Please bear in mind it is required to perform a DBMIGRATE/DBPREPARE to gather all changes since the patch level has been changed.


Current patch level:

  • ICM 7.10 - 7.10.39.2 | 7.10.38.22-LTS | ... ( 7.10.32.23-LTS | 7.10.26.21-LTS (End of Support) )
  • ICM 7.9 - 7.9.6.6 (End of Support)
  • ICM 7.8 - 7.8.4.8 (End of Support)
  • ICM 7.7 - 7.7.5.21 (End of Support)
  • IOM 4 – 4.4.4
  • IOM 3 – 3.2.0
  • IOM 2.9 – 2.9.0.1
  • IOM 2.1 – 2.1.12.0
  • PWA – 3.2.0
16-Mar-2023
Hotfix ICM 7.10.38.21-LTS has been released

Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 32.4.0 ... Intershop Progressive Webapp 3.2.0

Please bear in mind it is required to perform a DBMIGRATE/DBPREPARE to gather all changes since the patch level has been changed.

Please note in case of replication with Oracle database a custom fix must be deployed - Support Article - Prevent Replication Error in ICM 7.10.38.20/21-LTS Oracle Environments


Current patch level:

  • ICM 7.10 - 7.10.39.2 | 7.10.38.21-LTS | ... ( 7.10.32.23-LTS | 7.10.26.21-LTS (End of Support) )
  • ICM 7.9 - 7.9.6.6 (End of Support)
  • ICM 7.8 - 7.8.4.8 (End of Support)
  • ICM 7.7 - 7.7.5.21 (End of Support)
  • IOM 4 – 4.4.2
  • IOM 3 – 3.2.0
  • IOM 2.9 – 2.9.0.1
  • IOM 2.1 – 2.1.12.0
  • PWA – 3.2.0
19-Feb-2023
Hotfix ICM 7.10.38.20-LTS has been released

Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 32.3.6 ... Intershop Progressive Webapp 3.2.0

Please bear in mind it is required to perform a DBMIGRATE/DBPREPARE to gather all changes since the patch level has been changed.

Please note in case of replication with Oracle database a custom fix must be deployed - Support Article - Prevent Replication Error in ICM 7.10.38.20/21-LTS Oracle Environments


Current patch level:

  • ICM 7.10 - 7.10.39.2 | 7.10.38.20-LTS | ( 7.10.32.23-LTS | 7.10.26.21-LTS (End of Support) )
  • ICM 7.9 - 7.9.6.6 (End of Support)
  • ICM 7.8 - 7.8.4.8 (End of Support)
  • ICM 7.7 - 7.7.5.21 (End of Support)
  • IOM 4 – 4.4.2
  • IOM 3 – 3.2.0
  • IOM 2.9 – 2.9.0.1
  • IOM 2.1 – 2.1.12.0
  • PWA – 3.2.0
25-Jan-2023
MS Azure Networking - Outage

To all customers and partner:

Currently we are facing a service outage from Azure: https://status.azure.com/en-us/status

Accordingly, the services Intershop uses are also affected. We of course monitor the systems and perform recovery as far as possible. As soon as there are any news, our Customer Success Managers will get back to our Customers and Partners directly.

In case of any questions, please get in contact directly with your known contacts and/or your assigned Customer Success Manager.

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