As an Order Management Tool user (contact center agent, warehouse operator or business manager), you can search for customers using the quick search box, a simple customer search or an advanced customer search.
Quick Customer Search
Using the quick search box, you can always search for customers regardless of the selected Order
Management Tool page.
Figure 1. Quick customer search
To use the quick customer search:
Select Customers in the dropdown list.
This enables the customer search in the quick search box.
Specify the customer number, then press ENTER or click the Search button.
This produces the search result and immediately opens the matching customer
in the detail view. For more information about the search results page refer to Search Results Overview.
Tip:
The quick search box supports the wildcard characters ? and *.
Simple Customer Search
The simple customer search is a widget that is available for the Order Management Tool homepage, see User Interface Overview and the Customers section.
To use the simple customer search:
In the simple customer search widget, specify your search criteria.
Figure 2. Simple customer search
Click Find.
This produces the search result and displays the matching customers in the result list. For more information about the search results page refer to Search Results Overview.
Tip:
Leaving the search criteria blank returns all customers as the search result.
Advanced Customer Search
Using the advanced customer search, you can specify additional search criteria, like name,
address data, and others. To use the advanced customer search:
In the simple customer search widget, see Simple Customer Search, click Advanced customer search.
This displays the advanced customer search.
Specify your search criteria.
The corresponding fields are self-explanatory, see the image below. Figure 3. Advanced customer search You can use the wildcard characters ? and * (see General Search Options) for customer number, first name, last name, company, street/number, ZIP/postal code, city, e-mail, telephone.
Click Find.
This produces the search result and displays the matching customers in the result list. For more information about the search results page refer to Search Results Overview.
Tip:
Leaving the search criteria blank returns all customers as the search result.
Result List Options
You can customize the customer search result list to further refine your search, modify the
result display, or trigger immediate actions.
Table 1. Customer search result list options
Option
Description
Allows to set the number of customers per result page.
Allows to define the result page table columns to be displayed. The following columns can be displayed:
Active
Birthday
City
City area/District
Company
Country
Cust.No.
E-mail
First name
Last name
Phone
Salutation
Shop
Street name/house number
Title
Zip/Postal Code
Disclaimer
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications
will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section
of the Intershop Corporate Website, including, without limitation, any lost profits, business interruption, loss of programs
or other data on your information handling system.
