• knowledge
  • portal
  •   
  • Contact Us
  • Log On
  • Knowledge Base
  • User Manuals
  • Product Releases
  • Highlight Matches
  • Personal Library
Order Management Help
  • Getting Started
  • Platform Administration
  • Managing Customers
  • Managing Orders
    • •
      Searching Orders
    • •
      Order Detail Page Overview
    • •
      Exporting Orders
    • •
      Adding Order Notes
    • •
      Managing Addresses
    • •
      Managing Invoices by Order
    • •
      Managing Returns (RMA)
    • •
      Accessing Receipts
    • •
      Adding Delivery Confirmation
    • •
      Adding Refund Information
    • •
      Adding Cancellation Confirmation
    • •
      Downloading Order Documents
    • •
      Approving or Rejecting Orders
    • •
      Handling Failed Payments
  • Managing Products
  • •
    Managing Transmissions
  • References
19-Aug-2025
Order Management Help
Managing Orders
Document Properties
Kbid
L40791
Added to KB
19-Aug-2025
Status
online
Product
IOM 5.1
Last Modified
19-Aug-2025
Public Access
everyone
Doc Type
Order Management Help
Document Link
https://knowledge.intershop.com/kb/L40791
Share Link
Share this document

Managing Orders

This section describes tasks related to orders. This includes:

  • Searching Orders
  • Order Detail Page Overview
  • Exporting Orders
  • Adding Order Notes
  • Managing Addresses
  • Managing Invoices by Order
  • Managing Returns (RMA)
  • Accessing Receipts
  • Adding Delivery Confirmation
  • Adding Cancellation Confirmation
  • Downloading Order Documents
  • Approving or Rejecting Orders
  • Handling Failed Payments
Disclaimer

The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

  • Intershop Corporate Website
  • Intershop Service Portal
  • Legal Notice
  • Privacy Policy
  •   
  • © 2025 Intershop Communications AG
Home
Knowledge Base
User Manuals
Product Releases
Log on to continue
This Knowledge Base document is reserved for registered customers.
Log on with your Intershop Entra ID to continue.
Write an email to supportadmin@intershop.de if you experience login issues,
or if you want to register as customer.