Sending Password Retrieval Mail

To send an e-mail from Intershop Commerce Management, enabling an individual customer or the user of a business customer to create a new password, do the following:

Select the channel from the context selection box, then select Customers | Customers.
This displays all customers and users in a single list view.
Click the name or ID of the customer.
This displays the Customer detail view.
In case of a business customer, change to the Users tab and select the user whose password needs to be reset.
This displays the User detail view.
Click Send Password Retrieval Mail.
This sends an e-mail to the individual customer or the user of a business customer containing a link that enables the user to create a new password.

For information on how to adjust settings for password retrieval mails, refer to Managing Password Retrieval Preferences.

Disclaimer

The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.