Document Properties
Doc Type
Commerce Management Help
Document Link
https://knowledge.intershop.com/kb/3X2767
Unlocking Deactivated Intershop Commerce Management Users
Intershop Commerce Management is configured to lock user accounts for 30 minutes after 6 Intershop Commerce Management login attempts with a wrong password. To manually reactivate locked user accounts:
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In the navigation bar, select Organization | Users.
This displays a list of all users in your sales organization. For locked user accounts, the status "Temporarily deactivated" is displayed.
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Select the checkbox of the user to be reactivated.
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Click Reactivate Account, then OK to confirm the operation.
The selected user account is immediately unlocked, and the corresponding user can log in again.
Disclaimer
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications
will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section
of the Intershop Corporate Website, including, without limitation, any lost profits, business interruption, loss of programs
or other data on your information handling system.
