Welcome to Intershop Customer Support

This is the central customer support portal for all Intershop customers with a concluded service contract (CaaS) or an On Premise support contract.
We help to ensure that your Intershop Commerce Platform always operates at peak performance.

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Monday, September 6 (Labor Day) US

Monday, September 20 (World Children's Day in Thuringia) Germany

Thursday, November 25 (Thanksgiving Day) US

Friday, November 26 (Day after Thanksgiving) US

Thursday, December 23 (Winter Break) US

Friday, December 24 (Winter Break) US

Please note that replies may be delayed due to public holidays.

Support News

22-Mar-2021
Hotfix ICM 7.10.26.6-LTS has been released

Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 19.0.6 ... Intershop Progressive Webapp 0.27.0

Please bear in mind it is required to perform a DBMIGRATE to gather all changes since the patch level has been changed.

This is the first ICM 7.10 Long-Term Support Release. Starting with ICM version 7.10.26, Intershop offers long-term support (LTS) releases. This means that from this product version on, two types of releases become available, namely monthly releases and LTS releases. New LTS releases are scheduled every 6 months and are supported for a period of one year. During the lifetime of an LTS version only hotfixes are planned for it. New functionality will be available either with the monthly releases or with a new LTS version. For more information on release types offered by Intershop see the Concept - Continuous Releases.


Current patch level:

  • ICM 7.10 - 7.10.28.1
  • ICM 7.10 - 7.10.26.6-LTS
  • ICM 7.9 - 7.9.6.6
  • ICM 7.8 - 7.8.4.8
  • ICM 7.7 – 7.7.5.21
  • ICM 7.6 – 7.6.4.4
  • IS 7.5 – 7.5.5.0
  • IOM 2.1 – 2.1.12.0
  • IOM 2.9 – 2.9.0.1
  • IOM 3.2 – 3.2.0
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