Welcome to Intershop Customer Support

This is the central customer support portal for all Intershop customers with a concluded service contract (CaaS) or an On Premise support contract.
We help to ensure that your Intershop Commerce Platform always operates at peak performance.

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Monday, May 1 (Tag der Arbeit) Germany

Thursday, May 13 (Christi Himmelfahrt) Germany

Monday, May 24 (Pfingstmontag) Germany

Monday, May 31 (Memorial Day) US

Monday, July 5 (Independence Day) US

Support News

28-Jan-2021
Hotfix ICM 7.9.6.6 has been released

Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 4.6.6

Please bear in mind it is required to perform a DBMIGRATE to gather all changes since the patch level has been changed.


Current patch level:

  • ICM 7.10 - 7.10.27.0
  • ICM 7.10 - 7.10.26.4-LTS
  • ICM 7.9 - 7.9.6.6
  • ICM 7.8 - 7.8.4.8
  • ICM 7.7 – 7.7.5.21
  • ICM 7.6 – 7.6.4.4
  • IS 7.5 – 7.5.5.0
  • IOM 2.1 – 2.1.12.0
  • IOM 2.9 – 2.9.0.1
  • IOM 3.1 – 3.1.0
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