Intershop Support Homepage
Welcome to the Intershop Customer Support Portal

We offer services and information for all visitors. Additionally, contacts of a valid Support Contract have multiple access possibilities: they may read and comment the Knowledge Base, open Support Tickets or download Product Updates, depending on their user role. If you are an employee of a company holding a valid Support Contract and are new to our website use your business email address to register to have full access to the Knowledge Base.

If you are an already authorized Support contact, just use the Email address you provided us to log on as you used to. From the backend, you then have the possibility to change your individual password.

Customer Support News
10-Jan-2019
Hotfix ICM 7.9.3.13 has been released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 4.3.10

Please bear in mind it is required to perform a DBMIGRATE to gather all changes since the patch level has been

changed.
Current patch level:
  • ICM 7.10 - 7.10.3.1
  • ICM 7.9 - 7.9.3.13
  • ICM 7.8 - 7.8.3.7
  • ICM 7.7 – 7.7.5.10
  • ICM 7.6 – 7.6.4.1
  • IS 7.5 – 7.5.5.0
  • IOM 2.1 – 2.1.12.0
  • IOM 2.2 – 2.2.7.0
  • IOM 2.9 – 2.9.0.1
07-Jan-2019
Important Information: Java Licenses and Support

We have received some requests regarding the upcoming license fees for JDK Oracle 11. The existing versions of Intershop are running on Oracle JDK 8 and there will be no changes in these regards. There are no royalties for commercial usage except for the Oracle extended support if desired. Right now we are in the middle of transitioning to an Oracle JDK 8 alternative called AdoptOpenJDK. Currently we are working on ICM 7.10 and IOM 2.9. These will be available soon with AdoptOpenJDK. Thereafter, we plan to support all ICM versions from 7.6 to 7.9 with AdoptOpenJDK. Older versions won't be supported.

If you want to know more, don’t hesitate to contact us.

Note: If you want to check on which Oracle version your Intershop version is running, just have a look into the System requirement sheet which you can find in our Support Portal.

New or Updated Documents
DateDocument
16-Jan-2019 Guide - 7.10 Migrate from Oracle Database to Microsoft SQL Server/Azure SQL Database
289S64 | Guidelines | Intershop CM 7.10
07-Jan-2019 TechTalk Q4 2018
28960V | TechTalk Newsletter | Intershop 7.x
09-Jan-2019 KB Article - Set Application Context for a Domain
289B59 | KB Articles | Intershop 7.3, Intershop 7.4, Intershop 7.5, Intershop 7.4 CI, Intershop CM 7.6, Intershop CM 7.7, Intershop CM 7.8, Intershop CM 7.9, Intershop CM 7.10
04-Jan-2019 KB Article - Oracle Server Compatibility
28958T | KB Articles | Intershop 7.1, Intershop 7.2, Intershop 7.3, Intershop 7.4, Intershop 7.5, Intershop 7.4 CI, Intershop CM 7.6, Intershop CM 7.8, Intershop CM 7.9, Intershop CM 7.10
09-Jan-2019 KB Article - Check Your Database With our Self-Service
28957M | KB Articles | Intershop CM 7.6, Intershop CM 7.7, Intershop CM 7.8, Intershop CM 7.9, Intershop CM 7.10
14-Dec-2018 KB Article - Add a Custom Order Status
289A56 | KB Articles | Intershop 7.4, Intershop 7.5, Intershop 7.4 CI, Intershop CM 7.6, Intershop CM 7.7, Intershop CM 7.8, Intershop CM 7.9, Intershop CM 7.10
14-Dec-2018 KB Article - Overwrite URLError Pages
28Y951 | KB Articles | Intershop CM 7.6, Intershop CM 7.7, Intershop CM 7.8, Intershop CM 7.9, Intershop CM 7.10
14-Dec-2018 KB Article - Change the Default E-Mail Sender
2G8950 | KB Articles | Intershop 7.4, Intershop 7.5, Intershop 7.4 CI, Intershop CM 7.6, Intershop CM 7.7, Intershop CM 7.8, Intershop CM 7.9, Intershop CM 7.10
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