How To Contact Us
Customer Support Center Europe

Intershop Communications AG
Steinweg 10
D-07743 Jena
Germany

Monday-Friday from 09:00 to 17:00 CET/CEST

Holidays at Jena Support Center in 2023

During the public/national holidays, the Jena Support Center provides support services ONLY to After Hours Support Customers.

For After Hours Support Customers: If you are unable to reach Intershop Customer Support via telephone please contact our Support Center via e-mail.

  • Monday, December 25 (1.Weihnachtsfeiertag) Germany
  • Tuesday, December 26 (2.Weihnachtsfeiertag) Germany
Customer Support Center Americas

Intershop Communications Inc.
548 Market St PMB 61358
San Francisco, CA 94104-5401
USA

Monday-Friday from 8:00 AM to 5:00 PM PST/PDT

Holidays at San Francisco Support Center in 2023

During the public/national holidays, the San Francisco Support Center provides support services ONLY to After Hours Support Customers.

For After Hours Support Customers: If you are unable to reach Intershop Customer Support via telephone please contact our Support Center via e-mail.

  • Thursday, November 23 (Thanksgiving) US
  • Friday, November 24 (Day after Thanksgiving) US
  • Monday, December 25 (Winter Break) US
Ways to Contact Us

New Support Ticket

If you have an active Intershop support contract and a "Named Contact" account, you can contact technical support.

Contract Question

Do you have questions regarding contract plans or your existing Support contract? Then contact our Support Administration Department.

Feature Request

Use this form to tell us about features you would like to have added to future versions of Intershop products. Your feedback will be forwarded to an Intershop product manager for review.

Feedback

Use this form to submit your feedback regarding the Intershop Support Website or the Support service quality. We would be happy to hear about your experiences, as well as your ideas for improvement, reasons you visit our site, questions, etc.

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