8 Additional Support Services

Intershop Support doesn't stop at providing standard services. We offer additional help for being prepared for times under load or for permanent performance problems which can be identified and fixed to improve the customer’s online shop functionalities and performance.

Here, you can find an overview of the eight different types of assistance our experts will provide:

Pre Go-Live Check

1-2 person days

Are you about to go live with your online shop and want to do a quick checkup? We help you identify the weak spots and configuration problems.

Setup & Configuration

checking, analyzing and logging the system (Data Base, Application Server and Webserver)

immediate fix of configuration issues if desired

Checklist and written summary with recommendations

Feature Stress Test

2 person days

You know that your online shop will soon be under load (e.g. through marketing campaigns (Black Friday, Christmas or something else)? We help you by stressing your features before the rush of visitors do!

By this you can identify throughput bottlenecks, learning about peak load and response times for the system and about resource consumption under load.

a typical user workflow will be simulated

the system will be stressed with concurrent requests via internet

report with traffic and response times under load

System Check

1 person day

Are you having performance issues or trouble with the system?

As a basis for further analysis of the problem, we perform a system check to determine the problem and then proceed in more detail. This check gives you an overview of the hardware and software architecture of the system and the connected third-party systems.

Issue Qualification

Written system report

Define the next step analysis

You can continue with a Database Checkup or an Application Review & Optimization

Application Review

4 person days

Have a deeper look into the customer system, cover all possible areas of performance loss, stability bottlenecks or overall system robustness.

Depending on the problem which was found, this can be: Configuration and Log Check, Intershop Commerce Insight Check, SMC Check, System Monitoring and Java VM Check or a performance review of a specific feature.

Issue Qualification

Written system report

Define the next step analysis

specific recommendations with information on the possible performance/stability impact

List of issues for closer review

Report about findings

You can continue with an Application Optimization

Application Optimization

Several person days

With the Application Optimization you will improve your system by implement the findings from the application review.

This may effect the following: Configuration and Log, Intershop Commerce Insight, SMC, System Monitoring and Java VM or a performance optimization of a specific feature.

Issue Qualification

Written system report

Define the next step analysis

specific recommendations with information on the possible performance/stability impact

List of issues for closer review

Report about findings

Implementation of review findings done by Intershop Support or Technical Consulting

Documentation of root causes and impact/feasibility of suggested solutions

Database Checkup

Free for Support Customers

Check you database by doing a fully automated analysis of database snapshots. This covers basic topics, such as instance configuration and database setup.

Database Checkup here.

Find here a short instruction.

Basic instance configuration (e.g., initialization parameters, SGA/PGA)

Basic database configuration

Validation of maintenance procedures

You can continue with a Database Review & an Optimization

Database Review

1 person day

An Intershop Database expert reviews the results of the automated analysis (Database Checkup) and provides additional recommendations where applicable. This Database Review covers basic and advanced topics, such as SQL performance.

Advanced instance configuration (e.g., block management, advisories)

Advanced database configuration (e.g., table fragmentation, segment space management)

Validation of maintenance procedures

Generic SQL optimization/tuning suggestions

High level performance tuning suggestions

Advanced analysis of snapshot data by a database expert, providing additional insights and recommendations

You can continue with a Database Optimization

Database Optimization

Several person days

An Intershop Database expert implements recommendations made by a Database Review. This Database Optimization includes an in-depth analysis and resolution of performance issues.

Advanced instance configuration (e.g., block management, advisories)

Advanced database configuration (e.g., table fragmentation, segment space management)

Validation of maintenance procedures

Generic SQL optimization/tuning suggestions

High level performance tuning suggestions

Patches & patch set recommendations

Implementation of analysis results

Advanced analysis of snapshot data by a database expert, providing additional insights and recommendations

Performance tuning (specific issues)

Analysis of additional information sources (SQL traces, alert log, etc.), if needed

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