Welcome to Intershop Customer Support

This is the central customer support portal for all Intershop customers with a concluded service contract (CaaS) or an On Premise support contract.
We help to ensure that your Intershop Commerce Platform always operates at peak performance.

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Monday, September 6 (Labor Day) US

Monday, September 20 (World Children's Day in Thuringia) Germany

Thursday, November 25 (Thanksgiving Day) US

Friday, November 26 (Day after Thanksgiving) US

Thursday, December 23 (Winter Break) US

Friday, December 24 (Winter Break) US

Please note that replies may be delayed due to public holidays.

Support News

Announcement - Solr 4 - ICM and Tomcat 9 Compatibilty

The Intershop Commerce Management (ICM) release contains a Tomcat 9 update that affects all projects migrating to this version. In particular, it affects projects still using Solr 4, which is supported by Intershop only until the end of the year (see Announcement - End of Maintenance of Solr 4). Currently, Solr 4 in ICM is running on its own Tomcat 7. However, this "inner Tomcat" is removed with the Tomcat 9 update in ICM 7.10.31. In order to have a functioning Solr, project adaptions are necessary and a compatible ICM version must be used for the migration.

In this article we explain the options available to you in this constellation. 

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