Welcome to Intershop Customer Support

    Upcoming Holidays

    • Friday, April 07 (Karfreitag) Germany
    • Monday, April 10 (Ostermontag) Germany
    • Monday, May 01 (Tag der Arbeit) Germany
    • Thursday, May 18 (Christi Himmelfahrt) Germany
    • Monday, May 29 (Pfingstmontag) Germany

    • Monday, May 29 (Memorial Day) US
    • Monday, June 19 (Juneteenth) US
    • Tuesday, July 04 (Independence Day) US
    • Please note that replies may be delayed due to public holidays.

      Please find our latest TechTalk Q4 2022 here.

    Customer Support Handbook

    Support News
    16-Mar-2023
    Hotfix ICM 7.10.38.21-LTS has been released

    Today, a Hotfix for the Intershop Commerce Management has been released.
    The installation is recommended due to the fixation of some issues.

    You will find all information on the referring Product Data Sheet:

    The corresponding Intershop responsive Blueprint Store version is 32.4.0 ... Intershop Progressive Webapp 3.2.0

    Please bear in mind it is required to perform a DBMIGRATE/DBPREPARE to gather all changes since the patch level has been changed.

    Please note in case of replication with Oracle database a custom fix must be deployed - Support Article - Prevent Replication Error in ICM 7.10.38.20/21-LTS Oracle Environments


    Current patch level:

    • ICM 7.10 - 7.10.39.2 | 7.10.38.21-LTS | ... ( 7.10.32.23-LTS | 7.10.26.21-LTS (End of Support) )
    • ICM 7.9 - 7.9.6.6 (End of Support)
    • ICM 7.8 - 7.8.4.8 (End of Support)
    • ICM 7.7 - 7.7.5.21 (End of Support)
    • IOM 4 – 4.4.2
    • IOM 3 – 3.2.0
    • IOM 2.9 – 2.9.0.1
    • IOM 2.1 – 2.1.12.0
    • PWA – 3.2.0
    Customer Support
    Knowledge Base
    Product Resources
    Tickets