Intershop Customer Support

Welcome to the Intershop Customer Support Portal

We offer services and information for all visitors. Additionally, contacts of a valid Support Contract have multiple access possibilities: they may read and comment the Knowledge Base, open Support Tickets or download Product Updates, depending on their user role. If you are an employee of a company holding a valid Support Contract and are new to our website use your business email address to register to have full access to the Knowledge Base.

If you are an already authorized Support contact, just use the Email address you provided us to log on as you used to. From the backend, you then have the possibility to change your individual password.

We look forward to your ideas for improvement for our technical documentation

Our technical documentation is evolving, as we want to provide you the best help when working with our software. Your Feedback is vital for us and therefore we are interested in your wishes for topics: What do you miss in our text and video documentation?

Send us your wishes here.

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