The present document is primarily addressed to business users who want to inform themselves about the available features and have a quick access on how to use these features.
The content of the present document is valid for the following combinations of software versions:
Intershop | AEM Connector | Adobe Experience Manager |
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7.4 7.4 CI | 1.1 | 6.0 |
Wording | Description |
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Client Context | The Client Context is a mechanism that provides you with certain information about the current page and visitor. It can be opened using Ctrl-Alt-c (windows) or control-option-c (Mac): |
Documentation: eCommerce Integration with Intershop
The documentation of the eCommerce integration with Intershop is attached to this page. These information are especially important for the product and catalog import: For example: How to configure the catalog importer?
The following information can be found there:
There is a variety of ways to import product and catalog data. The product and catalog data can be imported when initially setting up the environment, or after changes have been made in the Intershop data.
Product and catalog data is maintained in Intershop 7 and can be imported into the AEM system via different import modes:
Actual product information imported from Intershop or any other source is held in the CRX repository under:
/etc/commerce/products
The Intershop Product und Catalog Importer is available under:
http://localhost:4502/etc/importers/intershop.html
As the name says, full import means an import of all online catalog and product data from IS7 into the AEM. The current version does not take care for the deletion of obsolete catalogs & products.
Delete the existing product data from the AEM
If required, before the actual import, delete all existing product data using CRXDE Lite:
In CRXDE Lite, navigate to the sub-tree holding the product data:
/etc/commerce/products
Delete the node that holds your product data; for example, Outdoors.
Click Save All to persist the change.
Precondition:The Outdoors catalog exists in the Intershop system. | |||
Step | Description | What to do - step by step | Experience |
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1 | Optional step: Remove existing product data in the AEM |
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2 | Import product data |
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3 | Optional step: |
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4 | Optional step: Import product data again |
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Imports all product and catalog data which were changed since the last import.
Step | Description | What to do - step by step | Experience |
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1 | Check existing product |
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2 | Change product data in Intershop |
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3 | Do incremental import |
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The import process can take a long time so you can select specific areas of the catalog for an express update that is triggered manually. This uses the export feed together with the standard attributes configuration.
The products which will be part of the next express update can be selected manually within the product section in the Intershop 7.
Step | Description | What to do - step by step | Experience |
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1 | Check existing product |
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2 | Change description in Intershop |
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3 | Add a product to Express Update queue |
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4 | Do Express Update |
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To display the product and category data on the Geometrixx Outdoors storefront, it's necessary to rollout the imported catalog. This process creates the content pages as nodes in the CRX repository.
Step | Description | What to do - step by step | Experience |
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1 | Optional step: |
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2 | Rollout the catalog data |
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Currently all product prices within the Geometrixx demo store are updated dynamically (no additional rollout needed) from the IS7.
Step | Description | What to do - step by step | Experience |
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1 | Check current price in AEM |
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2 | Change the product price in Intershop |
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3 | Check the new price in AEM |
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A customer can add a product to the cart while browsing the according product detail page (Geometrixx Outdoors).
Note
There is currently no error handling implemented regarding max. quantity or something else. Only wrong formats are handled by a customer notification.
Step | Description | What to do - step by step | Experience |
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1 | Add a product to the cart |
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2 | Change the product quantity |
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3 | Optional step: |
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Anonymous user
Restoring a cart enables to continue shopping in the future.
Step | Description | What to do - step by step | Experience |
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1 | Shop shirts as an anonymous user |
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2 | Close your browser | - | |
3 | Go back on cart page |
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Registered user
A registered customer will get an abandoned basket after the next login. Therefore no existing cookies (including the basket ID) are needed.
Step | Description | What to do - step by step | Experience |
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1 | Login and Shop one shirt as a registered user |
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2 | Optional step: Delete all cookies in you browser | - | - |
3 | Close your browser | - | - |
4 | Open your browser and go back on cart page |
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Preamble: Since a sync between Intershop and Adobe Promotions is yet to be implemented, promotions need to be maintained on both systems to display some promotion specific content.
Documentation: Create a promotion in AEM.
To add some promotion specific content on the Geometrixx Outdoors storefront, it is currently necessary to create the promotion also in the AEM.
Therefore, a Marketing Manager has to create a customer segment within the AEM, which serves as a promotion rule.
Afterwards a campaign is needed to cluster all promotion specific content, which is related to a defined customer segment.
You can find all information about the creation of a promotion in the AEM here: Create a Promotion in Adobe
Further documentation:
http://docs.adobe.com/docs/en/aem/6-0/author/personalization/campaigns.html
Due to the fact that the Intershop system handles the basket calculation, it is also necessary to create and manage the promotions in the Intershop system.
Up to now these promotion discount types are working:
Note
Free gift promotions and line item promotions are not implemented yet.
Step | Description | What to do - step by step | Experience |
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1 | Optional step: login in the Intershop back office |
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2 | Optional step: |
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3 | Optional step: Login in the AEM back office |
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4 | Optional step: Check the settings for the potential promotion content in AEM (customer segment) |
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5 | Optional step: |
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6 | Add some products to the cart |
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7 | Set a new quantity to get the promotion discount |
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Note
Promotions with Promotion Code are not displayed below the cart. They are interpreted as voucher and therefore displayed within the cart summary (see section 1844216622).
Limitations of the promotion functionality
A voucher or coupon code is a code, consisting of letters or numbers that consumers can enter into a promotional box on a site's shopping cart checkout page to obtain a discount on their purchase, such as a percentage off purchase, free shipping,or other discount. At the moment a customer can add a promotion code on the cart page and during checkout. To get the set discount the cart must met the promotion requirements defined in the intershop system via the discount rules.
Step | Description | What to do - step by step | Experience |
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1 | Optional step: login in the Intershop back office |
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2 | Optional step: |
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3 | Add products to the cart to get the promotion discount |
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4 | Enter the promotion code |
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The voucher can also be added on the Checkout step 1 & submit order page:
Example: Checkout step 1 | Example: Checkout step 2 / submit order |
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Note
At the moment it is not possible to remove a promotion code.
Registration
A customer can register himself on the storefront of the Geometrixx Outdoors store and thus create an account.
Step | Description | What to do - step by step | Experience |
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1 | Navigate to the registration form |
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2 | Create an account |
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Note: The user will be created in the Intershop system after the first successful login into the Geometrixx storefront. Right now, the user doesn't exist there. |
Login
A customer can log in if an account was created before. The customer has to enter an e-mail address and the corresponding valid password. After a successful login the customer is lead to the already opened storefront page.
If the customer does not exist within the IS7, he will be created with some predefined attributes.
Step | Description | What to do - step by step | Experience |
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1 | Login with the registered account |
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2 | Check the Intershop system for the created user |
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A customer can reuse an anonymously created basket after logging in. This way a customer can easily continue shopping without adding again all products to the cart.
If the customer has an already existing cart, the items are automatically added to the personalized cart.
Step | Description | What to do - step by step | Experience |
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1 | Add a product to the cart as an anonymous customer |
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2 | Ensure that a customer exists (see section 9. - "Registration |
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Note
Currently only a checkout as a registered user is supported. An unregistered checkout leads currently to some errors.
Step | Description | What to do - step by step | Experience |
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1 | Login with a registered account |
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2 | Add a product to the cart |
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3 | Checkout step 1 |
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4 | Checkout step 2 |
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5 | Optional step: Check the order in the my account section |
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6 | Check the order in the Intershop system |
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7 | Optional step: |
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The my account section allows the Geometrixx Outdoors customer to see all available order information stored in the Intershop system. The account settings and profile information were not touched by the Intershop implementation yet.
The Open Orders section can be reached via the Open Orders link in the My Account section. It displays all open orders sorted descending by the creation date.
Definition of an open order: status in pending, in progress or new
Step | Description | What to do - step by step | Experience |
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1 | Do a checkout |
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2 | View all open orders |
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3 | Optional step: Check additional order information |
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The Order History section can be reached via the Order History link within the My Account section or via the order number link of the order confirmation page. The list holding all orders placed within the last 12 months.
Step | Description | What to do - step by step | Experience |
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1 | Do a checkout |
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2 | View all open orders |
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3 | Optional step: Check additional order information |
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Note
Promotion messages are not displayed at the moment.
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.