1 Introduction

Welcome to Intershop Order Management 2.17!

Intershop Order Management is an Intershop Commerce Suite application that is designed to combine omni-channel commerce processes into one system. It automates and streamlines the life cycle of orders and payments. Intershop Order Management processes orders from multiple touch points (web shop, mobile shop, call center and more), allocates them to multiple fulfillment solutions (fulfillment centers, drop-ship distributors, physical stores and more), and tracks all order and payment transactions.

Intershop Order Management offers a centralized platform for managing distributed inventory, order, invoice and payment life cycles, and provides call center functionality, enabling real-time visibility into customers' purchasing behavior, stock levels, payments, and more. As part of Intershop Commerce Suite, it utilizes the suite's transaction, PIM and merchandising features.

Intershop Order Management (IOM) offers the possibility to tailor your business models as flexible and free as you need and depict them in your e-commerce environment. The order management system adjusts the order processing for various sales channels and suppliers and can be seamlessly integrated with existing components of your IT environment.

1.1 Dependency Version Information

1.2 Glossary

2 General Information

• Feature List - Intershop Order Management 2.17
• System Requirements - Intershop Order Management 2.17
• Guide - Intershop Order Management - Technical Overview
• Guide - Setup Intershop Order Management 2.17
• Guide - IOM Database Migration (2.0 - 2.17)
• Overview - IOM 2.16 - 2.17 Migration

3 Additional References

• Public Release Note - IOM Connector 6.3
  
• Overview - IOM Interfaces

4 New Features and Enhancements

Enhancements of the User Interface OMT

Custom Order Search References

The order search can now be extended to search for additional references in order to quickly find orders without having to provide the "standard" order number.

This is useful in case customers cannot provide the order number created by the webshop when they are calling in, but they can provide other references like an ERP-number.

See Cookbook - IOM Extending the OMT Order Search to Consider Additional Order References for more information.

Visibility of Product Stock Information

To have complete insights to the stock of a product, the reserved stock, the blocked stock and the finally available stock were added to the product search results and the product detail page.

Next to the counts a visual bar is available, which shows the state of the stock at a glace.

Configurable Columns at Product Search Result Page

The visibility of the columns at the product search result page is now configurable.

Centralized Online Help

The online help was moved from the product to docs.intershop.com. With the centralized hosting, the online-help is always up-to-date.

Enhancements in Setup and Operations

Added Standardized Database Cleanup Tasks

Additional cleanup/ archiving tasks were added for selected database objects to keep costs for database storage and maintenance tasks as low as possible.

These objects are:

• OrderMessageLogDOs
• ShopCustomerMailTransmissionDO
• ShopCustomerMailTransmissionStateHistoryDO

Please see Guide - Setup Intershop Order Management 2.17 | Persisted Platform Wide Properties, Reference - Database Jobs and Reference - IOM Quartz Jobs 2.2 for more details.

Data of OrderSupplierEvaluation...DO are only required from creating the reservation until the order is assigned to a supplier. Therefore, a reasonable default to keep the data is 30 days. Later everything with an older modification date will be deleted.

Added New Cluster-Property is.oms.internal.base.rest.url

The OMT application is sending internal REST requests to the IOM application-server. Therefore it is using the base URL that is stored as value for the cluster-property is.oms.internal.base.rest.url. The default value of this property is "http://localhost:8080". As long as the IOM application-server is using port 8080, this property can be used as is. If the IOM application-server is listening on another port than 8080, which is normally only the case if multiple IOM application-servers are running on one machine, the port-part of the property value has to be adapted, too.

In older IOM versions, these types of REST calls have used the value of the cluster-property is.oms.jboss.base.url, which is containing the public URL of the IOM system.

Interfaces

New Version of IOM Communication REST API (2.10)

With "IOM-9856 - Order response API is missing backorder quantity and date" a new version is required. The specification can be found in the delivery doc/REST/ or at docs.intershop.com.

For more information also see Overview - Intershop Order Management REST API.

Published IOM Inventory Service REST API (2.0)

The Inventory (ATP) REST service already existed, but was not yet published as a yaml file. The specification can be found in the delivery doc/REST/ or at docs.intershop.com.

For more information also see Overview - Intershop Order Management REST API.

5 Setup & Configuration

The distribution package that contains the binary distribution of Intershop Order Management 2.17 is available in the Product Calendar and only consists of this file:

• IOM_2.17.0.0.tgz

For installation instructions please see:

• System Requirements - Intershop Order Management 2.17
• Guide - Intershop Order Management - Technical Overview
• Guide - Setup Intershop Order Management 2.17

Please note that the installation requires installed and preconfigured:

• JDK 11
• WildFly 17
• Postgres 11

6 Interfaces

For a complete list of all interfaces please see Overview - IOM Interfaces.

6.1 Deprecations

6.2 Removals

7 Fixed Defects

8 Changelog