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Guide - IOM Shop Onboarding 2.2

https://support.intershop.com/kb/2E8344

1 Introduction
- 1.1 Glossary
- 1.2 Prerequisite
2 Configurations
3 Product Import
4 Invoicing
- Event Configuration
- Document Creation Configuration
  - CommunicationPartnerDO
  - Possible Processes for Invoicing Events
5 Payment
6 Customer E-mails
- Event Configuration
- Possible Processes for E-mail Events

Product Version	2.2.1
Product To Version	2.2
Status	Final

1 Introduction

This guide describes the configuration steps to add a shop to an existing IOM instance with existing suppliers. It is addressed to IOM operators or consultants (e.g., an IOM administrator who has access to the whole system).

1.1 Glossary

Term	Description
B2B	Business To Business
B2C	Business To Consumer
COD	Cash On Delivery
DO	Data Object - used as persistence entities to represent stored values in the database
DOSE	Dynamic Order Supplier Evaluation, a process of IOM that evaluates one or more suppliers for an order. Possible evaluation rules are defined in Guide - IOM Shop Onboarding 2.2#OrderSupplierEvaluationRuleDefDO.
IOM	The abbreviation for Intershop Order Management
OMS	The abbreviation for Order Management System, the technical name of IOM
OMT	The abbreviation for Order Management Tool, the graphical management tool of the IOM
PSP	Payment Service Provider
URL	Uniform Resource Locator

1.2 Prerequisite

To follow this guide and to do the shop on-boarding by yourself, you need good experience with SQL, XML, and CSV. A good understanding of the retailing model between the shop and suppliers is helpful.

An essential parameter for the shop configuration is the IOM internal ID of the IOM shop instance to which the new shop should be connected.

As follows this ID will be identified by $shopId.

2 Configurations

The following section describes how to add a new shop next to an existing shop instance with one or more existing suppliers. It lists all required tables of the IOM database with an example configuration.

2.1 ShopDO

The main entity of the shop configuration is the database table oms.“ShopDO”. All other shop related configurations refer to this table.

Existing Guide - IOM Shop Onboarding 2.2#ShopAddressDO and Guide - IOM Shop Onboarding 2.2#ShopOrderValidationDO configuration is needed to create a new ShopDO instance.

Property	Description	Example
id	ID / primary key - from now on this ID will be identified by `$shopId`	10000
name	Name of shop	inTRONICS
shopName	Shop name as used by the shop	inTRONICS
internalShopName	Name of the shop for IOM internal technical purpose Syntax: Spaces are not allowed and lowercase is recommended	inTRONICS
active	Indicates enabled / disabled shop	true
availabilityTolerance	Allowed delivery date deviation in days (without the order runs in the manual supplier selection)	1 / null
isB2B	Indicates whether it is a B2B shop	true
countryDefRef	Country of the shop- reference to oms."CountryCodeDefDO"	29
mapArticleId	Indicates whether the article IDs of a new order that has been transferred are shop-specific and therefore mapped to the IOM-internal article-ID	true
orderOptimizeDefRef	Reference to the order optimization type oms."OrderOptimizeDefDO"	1
overwriteSelectedSupplierAllowed	If true than the DOSE process can overwrite the selected supplier from shop	TRUE
parentRef	Specifies the id of the parent shop	null
returnDeadline	Number of days for a return deadline	30
shopOrderSequenceName	Name of the SQL sequencer, used to generate shop-specific OrderIDs if the OrderID was not set during order placement	null
shopAddressRef	Referenced shop address oms."Guide - IOM Shop Onboarding 2.2#ShopAddressDO"	10000
shopOrderValidationRef	Reference to order validation rules of the shop oms."Guide - IOM Shop Onboarding 2.2#ShopOrderValidationDO"	10000
hasSupplierPrefix	Specifies whether the shop uses a supplier prefix, i.e., ShopArticleNo with SupplierId prefix	false/true
shopCustomerSequenceName	Name of the SQL sequencer, used to generate shop-specific CustomerIDs, if the CustomerID was not set during order placement	null
preferredSupplierOnly	If true than the DOSE process can use suppliers from PreferredSupplierDO only	TRUE
orderProcessingDelay	This pattern can be used to determine when orders of this shop are to be processed further in the system. Allowed is a cron expression to either define the earliest time or a period of time as a delay after the order has been created.
shopOrderSequenceNumberFormatString	Pattern used to format the generated shop order number from shopOrderSequenceName Example: Generated shop order number = 1000234 Pattern: ORDER_{0} Result: ORDER_1000234	'ORDER_{0}'
ceo	Name of CEO, used for documents	CEO
salesPriceCalculatorBeanDefRef	Reference to a custom sales price calculation bean	10000
amountDaysForPaymentReminderMailOfPrepaidOrders	Number of days for a payment reminder mail	30
amountDaysForAutoCancellationOfPrepaidOrders	Number of days for a auto cancellation in case of missing payments	35

Example

INSERT INTO "ShopDO"(
            "id", "active", "availabilityTolerance", "isB2B", "countryDefRef", 
            "mapArticleId", "modificationDate", "name", "orderOptimizeDefRef", 
            "overwriteSelectedSupplierAllowed", "parentRef", 
            "returnDeadline", "shopName", "shopOrderSequenceName",
			"shopAddressRef", 
            "shopOrderValidationRef",
			"hasSupplierPrefix", 
            "internalShopName", "shopCustomerSequenceName", 
            "preferredSupplierOnly", "orderProcessingDelay", "shopOrderSequenceNumberFormatString", 
            "ceo", "salesPriceCalculatorBeanDefRef", 
            "amountDaysForPaymentReminderMailOfPrepaidOrders", "amountDaysForAutoCancellationOfPrepaidOrders")
    VALUES (5000, true, null, true, 2, 
            true, now(), 'inTRONICS', 2, 
            false, null,
            14, 'inTRONICS', null, 
			5000, 	--shopAddressRef; assumed 5000 is the referenced address
            200, 	--shopOrderValidationRef; assumed 200 is the referenced validation rule
			false, 
            'inTRONICS', null, 
            false, null, null, 
            'ceo', null, 
            14, 30);

2.2 ShopAddressDO

Contains the address properties of an shop. This information is mainly used in customer email templates.

Property	Description	Example
id	ID / primary key	10001
addressLine1	First address line	Intershop Communications AG
addressLine2	Second address line	Intershop Tower
addressLine3	Third address line	07740 Jena
addressLine4	Fourth address line	Germany
addressLine5	Fifth address line	null
shopUrl	URL of the shop	http://www.intershop.com/
shopFaqLink	FAQ link of the shop	null
shopMyAccountLink	My account link of the shop	null
shopRefundFaqLink	Refund FAQ link of the shop	null
shopCcarePhoneNo	Customer care phone number of the shop	null
shopCcareMailAddress	Customer care mail address of the shop	null
shopFaceBookLink	Facebook link of the shop	null
shopTwitterLink	Twitter link of the shop	null
shopYoutubeLink	YouTube link of the shop	null
shopInstagramLink	Instagram link of the shop	null
shopNewsletterSignupLink	Newsletter sign up link of the shop	null
shopIban	IBAN of the shop	null
shopBankAccountHolder	Account holder of the shop	null
shopOrderStateLink	Order state link of the shop	null

Example

INSERT INTO "ShopAddressDO"(
            id, "addressLine1", "addressLine2", "addressLine3", "addressLine4", 
            "addressLine5", "shopUrl", "shopFaqLink", "shopMyAccountLink", 
            "shopRefundFaqLink", "shopCcarePhoneNo", "shopCcareMailAddress", 
            "shopFaceBookLink", "shopTwitterLink", "shopYoutubeLink", "shopInstagramLink", 
            "shopNewsletterSignupLink", "shopIban", "shopBankAccountHolder", 
            "shopOrderStateLink")
    VALUES (nextval('oms."ShopAddressDO_id_seq"'), 'Intershop', 'Intershop Tower', '07740 Jena', 'Germany', 
            null, 'http://www.intershop.com/', null, null, 
            null, null, null, 
            null, null, null, null, 
            null, null, null, 
            null);

2.3 ShopOrderValidationDO

The configuration table oms."ShopOrderValidationDO" contains a set of field names corresponding to the order message. It can be configured whether such field should be validated.

The configuration of Guide - IOM Shop Onboarding 2.2#Shop2OrderValidationRuleDefDO allows to switch between synchronous or asynchronous validation.

Property	Description	Example
id	ID / primary key	10001
name	Name of the validation set	test
articleId	Check for article identifier	true/false
commercialRegister	Check for commercial register information	true/false
companyName	Check for company name	true/false
companyType	Check for company type	true/false
costNo	Check for cost center information	true/false
department	Check for department information	true/false
ean	Check for EAN	true/false
lineOfBusiness	Check for line of business information	true/false
purchaseGross	Check for purchase price gross	true/false
purchaseNet	Check for purchase price net	true/false
purchaseTax	Check for purchase price tax	true/false
salesGross	Check for sales price gross	true/false
salesNet	Check for sales price net	true/false
salesTax	Check for sales price tax	true/false
shopCustomerNo	Check for shop customer number	true/false
shopOrderNo	Check for shop order number	true/false
shopSelectedSupplierId	Check for selected supplier information	true/false
vatNo	Check for VAT number information	true/false
singlePositionArticle	Check for single position article information	true/false
orderAddressEmailRequired	Check for email in the order address	true/false

Example

--B2C Invoicing Rules Set
INSERT INTO oms."ShopOrderValidationDO"
(
    id,
	"articleId",
	"commercialRegister", "companyName", "companyType", "costNo", "department",
	"ean", "lineOfBusiness", "purchaseGross", "purchaseNet", "purchaseTax",
	"salesGross",
	"salesNet", "salesTax",
	"shopCustomerNo", "shopOrderNo",
	"shopSelectedSupplierId", "vatNo", "singlePositionArticle",
	"name",
	"orderAddressEmailRequired"
)
VALUES 
(
	200,
	true,
	false, false, false, false, false,
	false, false, false, false, false,
	true,
	false, false,
	true, true,
	false, false, false,
	'B2C Invoicing Rules Set',
	true
);

2.4 Shop2SupplierDO

The database table oms."Shop2SupplierDO" includes the relationship between an IOM shop instance and an IOM supplier entity. It is the glue for the shop supplier relationship.

Property	Description	Example
id	ID / primary key	15000
active	Indicates enabled / disabled shop to supplier relationships	TRUE
modificationDate	Time stamp of the last modification - should be updated with each change	now()
reservationTimeInDays	The supplier holds a reservation for the shop for this number of days - should be 0 Note Reservations are currently not supported by the IOM.	0
sendOffTimeInHours	deprecated column - should be 0 In a future IOM version this column will be removed.	0
shopAccount	User account of the shop system for the placement of supplier response, dispatch, and return messages from the IOM to the shop system - set only if required. Used by: XML element User at storeResponse XML element User at storeDispatch XML element User at storeReturn	null
shopPassword	Password of the above mentioned shopAccount - set only if required. Used by: XML element Password at storeResponse XML element Password at storeDispatch XML element Password at storeReturn	null
shopSupplierName	Name (identifier) of the supplier as called by the the shop system - mandatory but no constraint at the DB Used by: Order placement shop system to OMS (selectedSupplier) OrderStateService method getOrderStateReport (OrderStateReportMapperOutBean) - XML attribut name at element Supplier ReverseService method returnSlipRequest (ReturnRequestResponseMapperOutBean) - XML attribut name at element Supplier Outbound XML messages like response , dispatch , and return from the IOM Document creation (OrderDocumentsMapperBean) - see OrderDocuments.xsd element SupplierData at OrderDocuments attribute shopSupplierName	SIM supplier - North
splitShipmentAllowed	Indicates the allowance of the retailer / shop to split an order into multiple shipments. Used by: Order placement - IOM to supplier (this configuration property is used when no corresponding value at the order is present )	TRUE
supplierAccount	User account of the supplier system for the placement of order messages from the IOM to the supplier system - set only if required. Used by: Order placement - IOM to supplier (Shop2SupplierTransmissionWrapper) XML element User at storeOrder	null
supplierPassword	Password of the above mentioned supplierAccount - set only if required. Used by: Order placement - IOM to supplier (Shop2SupplierTransmissionWrapper) XML element Password at storeOrder	null
supplierShopName	Name (identifier) of the retailer / shop as called by the the supplier. Used by: IOM SOAP Web service ShopService (Response transmission and Dispatch transmission, see Reference - IOM SOAP Web Services) Document creation (OrderDocumentsMapperBean) - see OrderDocuments.xsd element ShopData at OrderDocuments attribute supplierShopName Order placement (FileSenderBean) - IOM to supplier for the wildcard SHOP at the filename	SIM
shopRef	Reference to the IOM shop instance - references oms."ShopDO" - $shopId	10000
supplierRef	Reference to the IOM supplier instance - references SupplierDO - $supplierId	5000
supplierShopKey	deprecated column - should be null In a future IOM version this column will be removed.	null
sendOrderCoupon	Indicates whether existing order coupons (oms.”OrderCouponDO”) are sent to the supplier alongside with the order. Used by: Order placement - IOM to supplier	FALSE
supplierSupportsCOD	Indicates whether the supplier supports payment method COD in relation to the retailer / shop. If FALSE the supplier is not considered in the DOSE process for orders with payment method COD. Used by: Dynamic Order Supplier Evaluation	FALSE
eolDetectionTimeInterval	Specifies the time in minutes to determine when a product that was not available at the last successfully imported dynamic data file (see Product import) is set to EOL by the IOM. null = The IOM default EOL detection time interval of seven days 0 = The next EOL detection run (triggered by a quartz job) sets the concerned products immediately to EOL Used by: IOM article management - function / stored procedure "product.article_eol_detection"	null
resetStockOnImport	Specifies whether to set the inventory of a product to 0 if the product is no longer included in the product data files from the supplier . This determination is made only when the property "checkMissingInLastDatapack" at the import configuration (see product."ImportConfigurationDO") for the related supplier is set to TRUE. Used by: Product Import	FALSE
flatRateShipping	Specifies the delivery charge, which has been agreed between the retailer / shop and the supplier. This delivery charge is used in the optional IOM sales price calculation. This charge is added to the purchase price to determine the selling price . If this property is NULL, 0 is added. Used by: DB function / stored procedure "product.process_salesprice_calculation"	null
isDropShipment	Indicates if the supplier provides drop shipment for the retailer / shop. This property has an impact on business processes. If the property supplierTypeDefRef = 3 of the related supplier, then this property should be TRUE. Used by: This property has an impact on business processes - DropshipperExecutionDeciderBean	FALSE
immaterialArticleUrlValidityDuration	deprecated column - should be null In a future IOM version this column will be removed.	null
returnCarrierRef	Specifies the carrier, which is used in the return processes between this shop and this supplier. - references oms."CarrierDO" Used by: Creation of return label according to the configured carrier	null
leadCode	Lead code of the supplier at the carrier for the return label Used by: creation of return label (complexType "ReturnLabel", element "LeadCode")	null
useSupplierArticleNoAsShopArticleNo	Indicates whether the product number of the supplier (see Product Import) should be used as the shop product number. If TRUE no further mapping of supplier product numbers to shop SKU is necessary. The OMS creates the necessary import file (so-called N-File) during product import processing. Used by: Product Import	FALSE
shopArticleNoPrefix	Only useful if property Guide - IOM Shop Onboarding 2.2#useSupplierArticleNoAsShopArticleNo is TRUE. The shop product numbers can be created by the IOM using the supplier product numbers enriched with this prefix value. Used by: Product Import	null

Note

A unique constraint ensures that the relationship of a specific shop (property shopRef) to a specific supplier (property supplierRef) only occurs once.
Another unique constraint ensures that for a specific shop (property shopRef) the shop supplier name (property shopSupplierName) only occurs once.
And still another unique constraint ensures that for a specific supplier (property supplierRef) the supplier shop name (property supplierShopName) only occurs once.
A relationship between the shop an the internal supplier (id = 1) is needed for IOM internal processes.

Example

INSERT INTO oms."Shop2SupplierDO"(
            "id", "active", "modificationDate", "reservationTimeInDays", "sendOffTimeInHours", 
            "shopAccount", "shopPassword", "shopSupplierName", "splitShipmentAllowed", 
            "supplierAccount", "supplierPassword", "supplierShopName", "shopRef", 
            "supplierRef", "supplierShopKey", "sendOrderCoupon", "supplierSupportsCOD", 
            "eolDetectionTimeInterval", "resetStockOnImport", "flatRateShipping", 
            "isDropShipment", "immaterialArticleUrlValidityDuration", "returnCarrierRef", 
            "leadCode", "useSupplierArticleNoAsShopArticleNo", "shopArticleNoPrefix")
    VALUES (15000, TRUE, now(), 0, 0, 
            null, null, 'SIM supplier - North', FALSE, 
            null, null, 'SIM', 10000, 
            5000, null, FALSE, FALSE, 
            null, FALSE, null, 
            FALSE, null, null, 
            null, FALSE, null);

2.5 Shop2TaxTypeDefDO

Tax type mapping for taxes used in order service.

Property	Description	Example
id	ID / primary key	10001
shopTaxTypeName	Name (identifier) of the tax type as used by the shop	FULL-TAX
taxTypeDefRef	reference to oms."TaxTypeDefDO"	5
shopRef	Reference to oms."ShopDO" - $shopId	10000

Note

A unique constraint ensures that for a specific shop any tax type occurs only once.

2.5.1 Tax Types (oms."TaxTypeDefDO")

ID	taxType
1	NO_TAX
2	VERY_LOW_TAX
3	LOW_TAX
4	INTERMEDIATE_TAX
5	NORMAL_TAX
6	SERVICE

Example

INSERT INTO "Shop2TaxTypeDefDO"(
            id, "shopTaxTypeName", "taxTypeDefRef", "shopRef", "modificationDate")
    VALUES (nextval('oms."Shop2TaxTypeDefDO_id_seq"'), 'FULL-TAX', 5, 5000, now());

2.6 TaxDO

Contains the effective rates per country for the diverse tax type and their dates of validity. Common rates are already defined there, but you should verify for their correctness and possibly add missing one.

The taxes applied in a shop depends hence from the country it is attached to ("ShopDO"."countryDefRef").

Property	Description	Example
id	ID / primary key	10001
countryDefRef	see Guide - IOM Shop Onboarding 2.2#CountryDefDO	FULL-TAX
tax	the tax value in %	17.5
taxTypeDefRef	see Guide - IOM Shop Onboarding 2.2#TaxTypeDefDO	5
validFrom	valid from date for this tax	'2012-01-01 00:00:00'
validTo	valid to date for this tax	'2099-01-01 00:00:00'

Example

--assign major tax type to a shop
INSERT INTO "TaxDO"
(
	id, "countryDefRef", "tax", "taxTypeDefRef", "validFrom", validUntil)
)
VALUES
(
	nextval('oms."TaxDO_id_seq"'), 7, 17.5, 6, '2012-01-01 00:00:00', '2099-01-01 00:00:00'
);

2.7 CarrierDO

Contains the distributors' freight managers with their characteristics.

Property	Description	Example
id	ID / primary key	11
modificationDate	Timestamp of last modification	now()
name	Name of the carrier	DHL
trackingUrl	Tracking URL used by this carrier	http://nolp.dhl.de/nextt-online-public/report_popup.jsp
cargoCompany	For return logistics, specification of the package center, used for return labels	Deutsche Post AG
cargoCenter	For return logistics, name of the recipient, used for return labels	Paketzentrum 93
identCodeGenerationBeanDefRef	Reference to the identification code generation bean	2

Example

INSERT INTO "CarrierDO"(
            id, "modificationDate", name, "trackingUrl", version, "cargoCompany", 
            "cargoCenter", "identCodeGenerationBeanDefRef")
    VALUES (nextval('oms."CarrierDO_id_seq"'), now(), 'DHL', 'http://nolp.dhl.de/nextt-online-public/report_popup.jsp', 1, null, 
            null, 2);

2.8 Shop2CarrierDO

Optional - Use this table to configure, if the shop insists on its own values for the carrier. Otherwise the property name from table oms."CarrierDO" must be used.

Property	Description	Example
id	ID / primary key	10001
shopCarrierName	Name (identifier) of the carrier as used by the shop	Deutsche Post DHL
carrierRef	"shopCarrierName" mapped to an IOM internal carrier - reference to oms."CarrierDO"	11
shopRef	reference to oms."ShopDO" - $shopId	10000

Note

A unique constraint ensures that for a specific shop any carrier name (property supplierCarrierName) occurs only once.

Example

INSERT INTO oms."Shop2CarrierDO"(
            "id", "shopCarrierName", "carrierRef", "shopRef")
    VALUES (nextval('oms."Shop2CarrierDO_id_seq"'), 'Deutsche Post DHL', 11, 5000);

2.9 Shop2CountryDefDO

The configuration table oms."Shop2CountryDefDO" maps the IOM internal countries to shop specific identifier.

Property	Description	Example
id	ID / primary key	10001
countryDefRef	"shopCountryName" and "shopCurrencyName" mapped to an IOM internal country - reference to oms."CountryDefDO"	9
shopCountryName	Name (identifier) of the country as used by the shop	BELGIUM
shopCurrencyName	Name (identifier) of the currency as used by the shop	EURO
shopRef	Reference to oms."ShopDO" - $shopId	5000

Note

A unique constraint ensures that for a specific shop any country occurs only once.

2.9.1 Countries (oms."CountryDefDO")

Id	Name	Currency	currencyName	currencySymbol	isoCode2	isoCode3	isoNumeric
1	Jamaica	JMD	Jamaica Dollar	J$	JM	JAM	388
2	Germany	EUR	Euro	€	DE	DEU	276
3	Austria	EUR	Euro	€	AT	AUT	40
4	Netherlands	EUR	Euro	€	NL	NLD	528
5	Switzerland	CHF	Schweizer Franken	SFr	CH	CHE	756
6	Poland	PLN	Złoty	zł	PL	POL	616
7	France	EUR	Euro	€	FR	FRA	250
8	Luxemburg	EUR	Euro	€	LU	LUX	442
9	Belgium	EUR	Euro	€	BE	BEL	56
10	Czech Republic	CZK	Koruna česká	Kč	CZ	CZE	203
11	Denmark	DKK	Danske kroner	DKr	DK	DNK	208
12	Great Britain	GBP	Pound	£	GB	GBR	826
13	Greece	EUR	Euro	€	GR	GRC	300
14	Ireland	EUR	Euro	€	IE	IRL	372
15	Romania	RON	Lei	L	RO	ROU	642
16	Bulgaria	BGN	Lewa	lv	BG	BGR	100
17	Cyprus	EUR	Euro	€	CY	CYP	196
18	Latvia	LVL	Lati	Ls	LV	LVA	428
19	Estonia	EUR	Euro	€	EE	EST	233
20	Lithuania	LTL	Lit	Lt	LT	LTU	440
21	Italy	EUR	Euro	€	IT	ITA	380
22	Espana	EUR	Euro	€	ES	ESP	724
23	Sweden	SEK	Kronor	Skr	SE	SWE	752
24	Portugal	EUR	Euro	€	PT	PRT	620
25	Liechtenstein	CHF	Schweizer Franken	SFr	LI	LIE	438
26	Finland	EUR	Euro	€	FI	FIN	246
27	Slovakia	EUR	Euro	€	SK	SVK	703
28	Slovenia	EUR	Euro	€	SI	SVN	705
29	USA	USD	US-Dollar	$	US	USA	840
30	Equatorial Guinea	XAF	Central African CFA franc	FCFA	GQ	GNQ	226
31	Argentina	ARS	Argentine Peso	$	AR	ARG	32
32	Australia	AUD	Australian Dollar	A$	AU	AUS	36
33	Brazil	BRL	Real	R$	BR	BRA	76
34	Chile	CLP	Chilean Peso	$	CL	CHL	152
35	China	CNY	Renminbi	¥	CN	CHN	156
36	Colombia	COP	Colombian Peso	$	CO	COL	170
37	Croatia	HRK	Kuna	kn	HR	HRV	191
38	Cuba	CUP	Cuban Peso	$	CU	CUB	192
39	Egypt	EGP	Egyptian pound	E£	EG	EGY	818
40	Grenada	XCD	East Caribbean Dollar	$	GD	GRD	308
41	Greenland	DKK	Danske kroner	DKK	GL	GRL	304
42	Haiti	HTG	Haitian gourde	G	HT	HTI	332
43	Vatican City State	EUR	Euro	€	VA	VAT	336
44	Honduras	HNL	Lempira	L	HN	HND	340
45	Hong Kong	HKD	Hong Kong Dollar	HK$	HK	HKG	344
46	Hungary	HUF	Forint	Ft	HU	HUN	348
47	Iceland	ISK	íslensk króna	kr	IS	ISL	352
48	India	INR	Indian rupee	₹	IN	IND	356
49	Indonesia	IDR	Indonesian rupiah	Rp	ID	IDN	360
50	Israel	ILS	New Shekel	₪	IL	ISR	376
51	Japan	JPY	Yen	¥	JP	JPN	392
52	Malta	EUR	Euro	€	MT	MLT	470
53	Mexico	MXN	Mexican Peso	$	MX	MEX	484
54	Montenegro	EUR	Euro	€	ME	MNE	499
55	New Zealand	NZD	New Zealand Dollar	$	NZ	NZL	554
56	Norway	NOK	Norsk krone	kr	NO	NOR	578
57	Peru	PEN	Sol	S/	PE	PER	604
58	Russian Federation	RUB	Rouble	руб	RU	RUS	643
59	Saudi Arabia	SAR	Riyal	﷼	SA	SAU	682
60	Serbia	RSD	Dinar	RSD	RS	SRB	688
61	Singapore	SGD	Singapore Dollar	S$	SG	SGP	702
62	Sri Lanka	LKR	Sri Lankan rupee	Rs	LK	LKA	144
63	South Africa	ZAR	Rand	R	ZA	ZAF	710
64	South Korea	KRW	Won	₩	KR	KOR	410
65	Taiwan	TWD	Taiwan Dollar	NT$	TW	TWN	158
66	Thailand	THB	Baht	฿	TH	THA	764
67	Tunisia	TND	Dinar	DT	TN	TUN	788
68	Turkey	TRY	Lira	TL	TR	TUR	792
69	Ukraine	UAH	Hryvnia	₴	UA	UKR	804
70	United Arab Emirates	AED	Dirham	د.إ	AE	ARE	784
71	United States Minor Outlying Islands	USD	Dollar	$	UM	UMI	581
72	Uzbekistan	UZS	Som	som	UZ	UZB	860
73	Venezuela	VEF	Bolívar fuerte	Bs	VE	VEN	862
74	Vietnam	VND	Dong	₫	VN	VNM	704

Example

INSERT INTO oms."Shop2CountryDefDO"(
            "id", "countryDefRef", "shopCountryName", "shopCurrencyName", "shopRef")
    VALUES (nextval('oms."Shop2CountryDefDO_id_seq"'), 9, 'BELGIUM', 'EURO', 5000);

2.10 Shop2ChargeTypeDefDO

Includes the name of a charge type as used by the shop, with reference to the internal charge type.

Property	Description	Example
id	ID / primary key	10001
chargeTypeDefRef	Reference to the internal charge type Guide - IOM Shop Onboarding 2.2#ChargeTypeDefDO	1
shopChargeTypeName	Name of the charge type used by the shop	'delivery charge'
shopRef	$shopId	10000

2.10.1 Charge Types (oms."ChargeTypeDefDO")

ID	Name
1	Cod Charge
2	Delivery Charge
3	Handling Charge
4	Payment Charge

Example

INSERT INTO "Shop2ChargeTypeDefDO"(
            id, "chargeTypeDefRef", "shopChargeTypeName", "shopRef")
    VALUES (nextval('oms."Shop2ChargeTypeDefDO_id_seq"'), 1, 'delivery charge', 10000);

2.11 Shop2Supplier2ApprovalTypeDefDO

Optional: Defines the approval steps for orders, a specific shop and an optional supplier/PSP

Property	Description	Example
id	ID / primary key	10001
active	Indicates enabled / disabled this approval rule	true
isAffectingDOSEonChange	Specifies whether a approval with changes can have an impact on the DOSE, and should therefore be re-cycled.	false
approvalRank	Priority of an approval which determines in which order approvals are considered before or after others.	1
approvalTypeDefRef	Reference to ApprovalTypeDefDO	3
isOrderTransmission	Indicates whether the approval should be respected as approval transmission to the supplier additionally.	false
supplierApprovalTypeName	Optional name of the approval type used at the supplier.	'General Approval'
shopRef	Reference to oms."ShopDO" - $shopId	10000
supplierRef	Optional reference to a supplier - oms."SupplierDO"	5000
paymentProviderRef	Optional reference to a PSP	null
decisionBeanDefRef	Optional reference to a decision bean which checks whether the configured approval is necessary for the given order. If this is not available, the approval is always necessary.	null
sendOrderApproval	Specifies whether to create a approval request for this configuration. This can be send to the supplier.	false
supplierApprovalTypeDescription	Description of the approval type used at the supplier. Is included in the approval request	'General Approval'
manualApproval	Indicates whether the rule can offer a manual approval or not.	true

2.11.1 Approval Types (oms."ApprovalTypeDefDO")

ID	Name
1	UnknownApprovaltype
2	Paymenttype
3	General
4	FraudPrevention
5	Payment

Example

INSERT INTO "Shop2Supplier2ApprovalTypeDefDO"(
            id, active, "isAffectingDOSEonChange", "approvalRank", "approvalTypeDefRef", 
            "isOrderTransmission", "supplierApprovalTypeName", "shopRef", 
            "supplierRef", "paymentProviderRef", "decisionBeanDefRef", "sendOrderApproval", 
            "supplierApprovalTypeDescription", "manualApproval")
    VALUES (nextval('oms."Shop2Supplier2ApprovalTypeDefDO_id_seq"'), true, false, 1, 3, 
            false, 'General Approval', 10000, 
            10000, null, null, false, 
            'General Approval', true);

2.12 Shop2OrderStatesDefDO

Optional: Includes the name of order statuses as used by the shop and the reference to internal order status. It is used in the OrderState webservice to inform the shop of the order status.

Property	Description	Example
id	ID / primary key	10001
orderStatesDefRef	Reference to oms."OrderStatesDefDO"	0
shopOrderStatesName	Name of the state used by the shop, depends the order state in the OrderStateService	initial
shopRef	Reference to oms."ShopDO" - $shopId	10001

2.12.1 Order States (oms."OrderStatesDefDO")

ID	Name	Description
0	INITIAL	Order initially stored in the database.
500	DO_CHECK	Order modified manually and ready to process.
998	NOT_CHECKED	Order has to be checked manually.
999	NOT_CHECKED_DO_CANCEL	Order canceled completely after order check.
1000	CHECKED	Order was checked.
1501	ORDER_APPROVAL_REQUIRED	@Deprecated -> Order approval required -> on-hold because there are already related entries in order history state tables.
1540	DO_CREATE_APPROVALTRANSMISSION	@Deprecated -> Transmission object for order approval has to be created -> on-hold because there are already related entries in order history state tables.
1550	CREATED_APPROVALTRANSMISSION	@Deprecated -> Transmission object for order approval was created -> on-hold because there are already related entries in order history state tables.
1580	DO_APPROVE	Validation failed. Manual approval required.
1599	NOT_APPROVED	Order approval was rejected.
1600	APPROVED	Order approved.
2001	DO_ANNOUNCE	Supplier has to be assigned.
2095	CHECK_ANNOUNCED	Supplier was assigned to order positions but does not respect the configured tolerances. Assigned suppliers has to be approved manually.
2098	NOT_ANNOUNCED	At least one order position could not be assigned to a supplier. Order has to be canceled manually.
2099	NOT_ANNOUNCED_DO_CANCEL	Assignment to a supplier failed, i.e., end of life (EOL) of an article -> automated cancellation of order is configured.
2100	ANNOUNCED	Suppliers are assigned to the order positions.
2101	DO_OPTIMIZE	Assigned suppliers has to be optimized.
2200	OPTIMIZED	Finished optimization of assigned suppliers.
2401	DO_PREPARE_RESPONSE	Temporary response to the shop will be created.
2501	DO_PREPARE_DOCUMENT	Required objects to create documents will be created.
2600	PREPARED_DOCUMENT	Finished creation of documents.
4001	DO_CREATE_TRANSMISSION	Order ready to be submitted to the supplier. Order transmission will be created.
4099	WAIT_FOR_TRANSMIT	Order is waiting to be submitted to the supplier. I.e., supplier does not support article reservation.
4100	CREATED_TRANSMISSION	Created order transmission of type SEND_ORDER or ORDER_RESERVATION.
4200	RESERVATED	Reservation was submitted to the supplier OR entirely on-hold OR partially submitted and partially on-hold OR partially canceled (see status of order positions).
4210	RESERVATION_PARTLY_RETURNED	Reservation paritally revoked. Waiting for return.
4400	PARTLY_COMMISSIONED	Order partially submitted.
4420	PARTLY_COMMISSIONED_PARTLY_DISPATCHED	Order partially submitted and partially dispatched.
4440	PARTLY_COMMISSIONED_PARTLY_RETURNED	Order partially submitted and partially canceled/ returned.
4460	PARTLY_COMMISSIONED_PARTLY_DISPATCHED_PARTLY_RETURNED	Order partially submitted and partially canceled/ returned.
4500	COMMISSIONED	Order entirely submitted.
4520	COMMISSIONED_PARTLY_DISPATCHED	Order entirely submitted and partially dispatched.
4540	COMMISSIONED_PARTLY_RETURNED	Order entirely submitted and partially canceled/ returned.
4560	COMMISSIONED_PARTLY_DISPATCHED_PARTLY_RETURNED	Order partially submitted, partially dispatched and partially canceled/ returned.
4600	PICKING	Order will be prepared for dispatch/ pickup.
5000	DISPATCHED	Order entirely dispatched.
5100	DISPATCHED_PARTLY_RETURNED	Order dispatched and partially returned.
5200	READY_FOR_PICK_UP	Order/ delivery is read for pickup.
5300	PICKED_UP	Order/ delivery was picked up.
6000	RETURNED	Order entirely returned.
6200	CANCELED	Order canceled before submission.
10000	WAIT_MERGE	Order/ delivery was stopped because of order merge. Status to wait without status transitions.
20000	DO_CUSTOM_PROCESS	Order/ delivery was stopped because of a custom process. Status to wait without status transitions.

Example

INSERT INTO "Shop2OrderStatesDefDO"(
            id, "orderStatesDefRef", "shopOrderStatesName", "shopRef")
    VALUES (nextval('oms."Shop2OrderStatesDefDO_id_seq"'), 0, 'initial', 10000);

2.13 Shop2OrderPosStatesDefDO

Optional: Includes the name of order position states as used by the shop and reference to internal order status.
Is used in the OrderState webservice to inform the shop of the order position status.

Property	Description	Example
id	ID / primary key	10001
orderPosStatesDefRef	Reference to oms."OrderPosStatesDefDO"	0
shopOrderPosStatesName	Name of the position state used by the shop, depends the order state in the OrderStateService	initial
shopRef	Reference to oms."ShopDO" - $shopId

2.13.1 Order Position States (oms."OrderPosStatesDefDO")

ID	Name	Description
0	INITIAL	Order position initially stored in the database.
500	DO_CHECK	Order position modified manually and ready to process.
998	NOT_CHECKED	Order position has to be checked manually.
999	NOT_CHECKED_DO_CANCEL	Order position canceled after order check.
1000	CHECKED	Order position was checked.
1501	ORDER_APPROVAL_REQUIRED	Approval required.
1540	DO_CREATE_APPROVALTRANSMISSION	Transmission object for order approval has to be created.
1550	CREATED_APPROVALTRANSMISSION	Transmission object for order approval was created.
1580	DO_APPROVE	Validation failed. Manual approval required.
1599	NOT_APPROVED	Approval was rejected.
1600	APPROVED	Approved.
2001	DO_ANNOUNCE	Supplier has to be assigned.
2095	CHECK_ANNOUNCED	Supplier was assigned to order positions but does not respect the configured tolerances. Assigned suppliers has to be approved manually.
2098	NOT_ANNOUNCED	Order position could not be assigned to a supplier. Order has to be canceled manually.
2099	NOT_ANNOUNCED_DO_CANCEL	Assignment to a supplier failed, i.e., end of life (EOL) of an article -> automated cancellation of order is configured.
2100	ANNOUNCED	Supplier was assigned to the order positions.
2101	DO_OPTIMIZE	Assigned supplier has to be optimized.
2200	OPTIMIZED	Finished optimization of assigned suppliers.
2301	DO_CHECK_ORDER_APPROVAL_REQUIRED	Check for order approval.
2401	DO_PREPARE_RESPONSE	Temporary response to the shop will be created.
2501	DO_PREPARE_DOCUMENT	Required objects to create documents will be created.
2600	PREPARED_DOCUMENT	Finished creation of documents.
4001	DO_CREATE_TRANSMISSION	Order position ready to be submitted to the supplier. Order transmission will be created.
4099	WAIT_FOR_TRANSMIT	Order position is waiting to be submitted to the supplier. I.e., supplier does not support article reservation.
4100	CREATED_TRANSMISSION	Created transmission of type SEND_ORDER or ORDER_RESERVATION.
4110	TRANSMISSION_FAILED	Failed to submit order position to supplier. Transient state for interfaces.
4200	RESERVATED	Reservation was submitted to the supplier.
4210	RESERVATION_PARTLY_RETURNED	Reservation revoked. Waiting for return.
4500	COMMISSIONED	Order position submitted to the supplier.
4510	COMMISSIONED_CONFIRMED	Submitted order position to supplier and was confirmed by the supplier (response). Transient state for interfaces.
4520	COMMISSIONED_PARTLY_RETURNED	Order position submitted and partially dispatched.
4540	COMMISSIONED_PARTLY_DISPATCHED	Order position submitted and partially dispatched.
4560	COMMISSIONED_PARTLY_DISPATCHED_PARTLY_RETURNED	Order position partially submitted, partially dispatched and partially canceled/ returned.
4600	PICKING	Order position will be prepared for dispatch/ pickup.
5000	DISPATCHED	Order position dispatched.
5100	DISPATCHED_PARTLY_RETURNED	Order position/ delivery dispatched and partially returned.
5200	READY_FOR_PICK_UP	Order position/ delivery is read to pickup.
5300	PICKED_UP	Order position/ delivery was picked up.
6000	RETURNED	Order position returned.
6200	CANCELED	Order position canceled before submission.
10000	WAIT_MERGE	Order position/ delivery was stopped because of order merge. Status to wait without status transitions.

Example

INSERT INTO "Shop2OrderPosStatesDefDO"(
            id, "orderPosStatesDefRef", "shopOrderPosStatesName", "shopRef")
    VALUES (nextval('oms."Shop2CarrierDO_id_seq"'), 0, 'initial', 10000);

2.14 Shop2OrderSupplierEvaluationRuleDefDO

Describes the intended order-supplier evaluation rules for a shop and determines whether, in the event of a fault, this leads to an automatic cancellation of the order.

Property	Description	Example
id	ID / primary key	10001
errorForcesAutomaticCancelation	Indicates whether an error causes the order to be automatically canceled	true
orderSupplierEvaluationRuleDefRef	Reference to the evaluation rule in oms."OrderSupplierEvaluationRuleDefDO"	900
shopRef	Reference to oms."ShopDO" - $shopId	10000

2.14.1 Evaluation Rules (oms."OrderSupplierEvaluationRuleDefDO")

Property	Description
id	ID / primary key
name	The name of the rule.
description	The description of the rule.
mandatory	Whether the rule is mandatory to be checked.
rank	Priority/ rank the rules should be checked before and after others.

2.14.2 Data

ID	Name	Description	Rank	Mandatory
1	Availability and delivery time check	Availability and delivery time check	100	FALSE
4	Sales price	Sales price checck	180	FALSE
5	Purchase price	Purchase price check	200	FALSE
6	Delivery date	Delivery date check	220	FALSE
7	COD	Check for COD can be full filled	900	TRUE
8	Preferred supplier check	Preferred supplier check	950	FALSE
9	Selected supplier check	Selected supplier check	940	FALSE
999	Status update to FINISHED	All evaluations have the status FINISHED	999	TRUE

Example

INSERT INTO "Shop2OrderSupplierEvaluationRuleDefDO"(
            id, "errorForcesAutomaticCancelation", "orderSupplierEvaluationRuleDefRef", 
            "shopRef")
    VALUES (nextval('oms."Shop2OrderSupplierEvaluationRuleDefDO_id_seq"'), true, 900, 
            10000);

2.15 Shop2OrderValidationRuleDefDO

Includes the validation rules configured for a shop for an incoming order

Property	Description	Example
id	ID / primary key	10001
orderValidationRuleDefRef	Reference to oms."OrderValidationRuleDefDO"	1
runSynchron	If true validation is carried out synchronously at the time of order acceptance If false, then it is executed asynchronously after accepting the order	true
shopRef	Reference to oms."ShopDO" - $shopId	10000

2.15.1 Validation Rules (oms."OrderValidationRuleDefDO")

Property	Description
id	ID / primary key
name	The name of the rule.
mandatory	Whether the rule is mandatory to be checked.
rank	Priority/ rank the rules should be checked before and after others.

2.15.2 Data

ID	Name	Rank	Mandatory
1	Validation according to configurations of Guide - IOM Shop Onboarding 2.2#ShopOrderValidationDO	1000	FALSE
2	Validation sum of prices, positions, etc.	180	FALSE
3	Check if sales price is given if payment is cash on delivery (cod).	200	TRUE
4	Check if article-ids are known within the application.	140	TRUE
5	Set addition to the order if required.	220	TRUE
6	Check if validation of prices should be proccessed during the supplier assigment process (DOSE).	240	FALSE
8	Checks if an order was created manually. Prices order, prices of positions and customer information will be completed.	100	FALSE
9	Validates that parameters of the order fits to the given basket.	250	FALSE
10	Creates an ImmaterialItemDO for non-physical articles if not exists.	260	FALSE
11	Valildation of delivery address.	270	FALSE
12	Validation of billing address.	280	FALSE
13	Creates a new customer from an order if not exists in the application.	290	FALSE
14	Set selected supplier from reservation.	150	FALSE

Example

INSERT INTO "Shop2OrderValidationRuleDefDO"(
            id, "orderValidationRuleDefRef", "runSynchron", "shopRef")
    VALUES (nextval('oms."Shop2OrderValidationRuleDefDO_id_seq"'), 1, true, 10000);

2.16 Shop2PaymentDefDO

Includes the supported payment types in a shop and their properties.

Property	Description	Example
id	ID / primary key	10001
active	Indicates enabled / disabled this payment method	true
initOrderStateDefRef	Reference to the status oms."OrderStatesDefDO" in which the order for this payment type is initially set	0
paymentDefRef	Reference to oms."PaymentDefDO"	5
shopPaymentName	Name as used by the shop in the order service	'invoice'
shopRef	Reference to oms."ShopDO" - $shopId	10000
safePayment	Indicates whether the payment method is considered to be secure	true
payment2ProcessStageDefRef	Process step of the order an invoice or payment can be done, i.e., after submitting an order from the shop	20
useAutomaticAuthorizationExtension	Indicates whether the authorization is automatically extended before expiration. However, the automatic authorization extension is limited to max. AuthizationDurationInDays days.	false
authizationDurationInDays	Specifies how long an authorization persists, in days NULL, 0 or a negative value means that the authorization will never expire. A value > 0 leads to a automatic authorization extension or a automatic capture, 8 hours before the authorization will be expired.	30
timeForPaymentAllowed	Payment period - given in days	14

2.16.1 Payment Definitions (oms."PaymentDefDO")

ID	Name	Description
1	no payment	Unkown payment method
2	pre payment	Prepayment
3	credit card	Credit card
4	cash on delivery	Cash on delivery (cod)
5	on account	On account
6	hire purchase	Hire purchase, installment plan
7	electronic direct debit	Electronic direct debit
8	leasing	Leasing
9	direct transfer	Direct transfer
10	paypal	PayPal
11	klarna	Klarna
12	coupon	Coupon
13	personal check	Personal check
14	credit card via phone fax	Credit card via phone or fax
15	visa	Visa
16	american express	American Express
17	eurocard	EuroCard
18	mastercard	MasterCard
19	eBay payment	Ebay payment
20	store payment	Payment in store
21	giropay	Giropay
22	billpay	Billpay
23	cash on pickup	Cash on pickup
24	ISH Fast Pay	ISH dummy payment method
30	ideal	iDEAL
31	maestro card	Maestro card
40	manual refund	Manual refund
100	no payment required	No payment required because order amount is zero

Example

INSERT INTO "Shop2PaymentDefDO"(
            id, active, "initOrderStateDefRef", "paymentDefRef", "shopPaymentName", 
            "shopRef", "safePayment", "payment2ProcessStageDefRef", "useAutomaticAuthorizationExtension", 
            "authizationDurationInDays", "timeForPaymentAllowed")
    VALUES (nextval('oms."Shop2CarrierDO_id_seq"'), true, 0, 5, 'invoice', 
            10000, true, 20, false, 
            null, null);

2.17 PaymentProviderDO

Optional: Describes the characteristics of a PSP

Property	Description	Example
id	ID / primary key	10001
modificationDate	Timestamp of last modification	now()
name	Name of the payment provider	Klarna

Example

INSERT INTO "PaymentProviderDO"(
            id, "modificationDate", name)
    VALUES (nextval('oms."PaymentProviderDO_id_seq"'), now(), 'Klarna');

2.18 Shop2PaymentProvider2PaymentDefDO

Relationship between shop, payment provider and payment method

Property	Description	Example
id	ID / primary key	10001
shopRef	'Reference to oms."ShopDO" - $shopId	10000
paymentProviderRef	Reference to oms."PaymentProviderDO"	1
paymentDefRef	Reference to oms."PaymentDefDO"	1
creationDate	Creation date of this configuration	now()

Example

INSERT INTO "Shop2PaymentProvider2PaymentDefDO"(
            id, "shopRef", "paymentProviderRef", "paymentDefRef", "creationDate")
    VALUES (nextval('oms."Shop2PaymentProvider2PaymentDefDO_id_seq"'), 10000, 10000, 11, now());

2.19 FinanceControllerDO

Optional: Describes the characteristics of a finance controller

Property	Description	Example
id	ID / primary key	10000
name	Name of the finance controller	FC

Example

INSERT INTO "FinanceControllerDO"(
            id, name)
    VALUES (10000, 'FC');

2.20 FinanceController2PaymentDefDO

Optional: Includes the mapping of the payment methods used by the debtor management systems to PaymentDefDO

Property	Description	Example
id	ID / primary key	10001
financeControllerRef	Reference to oms."FinanceControllerDO"	10001
financeControllerPaymentExportName	Payment method name used by IOM for export to the finance controller. Used for export of open amounts, sales order or purchase orders.	PayPal
financeControllerPaymentImportName	Payment method name used by IOM for imports from the finance controller. Used for import of open amounts, sales order or purchase orders.	PayPal
paymentDefRef	Reference to oms."PaymentDefDO"	10

Example

INSERT INTO "FinanceController2PaymentDefDO"(
            id, "financeControllerRef", "financeControllerPaymentExportName", 
            "financeControllerPaymentImportName", "paymentDefRef")
    VALUES (nextval('oms."FinanceController2PaymentDefDO_id_seq"'), 10000, 'PayPal', 
            'PayPal', 10);

2.21 FinanceController2TaxTypeDefDO

Optional: Includes the mapping of the tax types used by the debtor management systems to TaxTypeDefDO

Property	Description	Example
id	ID / primary key	10001
financeControllerRef	Reference to oms."FinanceControllerDO"	10001
financeControllerTaxTypeExportName	Taxtype name used by IOM for export to the finance controller. Used for export of open amounts, sales order or purchase orders.	FullTax
financeControllerTaxTypeImportName	Taxtype name used by IOM for imports from the finance controller. Used for import of open amounts, sales order or purchase orders.	FullTax
taxTypeDefRef	reference to oms."TaxTypeDefDO"	5

Example

INSERT INTO "FinanceController2TaxTypeDefDO"(
            id, "financeControllerRef", "financeControllerTaxTypeExportName", 
            "financeControllerTaxTypeImportName", "taxTypeDefRef")
    VALUES (nextval('oms."FinanceController2PaymentDefDO_id_seq"'), 10000, 'FullTax', 
            'FullTax', 5);

2.22 Shop2FinanceControllerDO

Optional: Relationship between shop and finance controller

Property	Description	Example
id	ID / primary key	10001
financeControllerRef	Reference to oms."FinanceControllerDO"	10001
shopRef	Reference to oms."ShopDO" - $shopId	10000
financeControllerShopName	Shop name as used by the finance controller	inSPIRED
description	Description	inSPIRED

Example

INSERT INTO "Shop2FinanceControllerDO"(
            id, "financeControllerRef", "shopRef", "financeControllerShopName", 
            description)
    VALUES (nextval('oms."Shop2FinanceControllerDO_id_seq"'), 10000, 10000, 'inSPIRED', 
            'inSPIRED');

2.23 Shop2ReturnStatesDefDO

Optional: Includes the name of a return state as used by the shop, reference to the internal return state.

Property	Description	Example
id	ID / primary key	10001
returnStatesDefRef	Reference to oms."ReturnStatesDefDO"	0
shopReturnStatesName	Name of the return state used by the shop, depends the order state in the OrderStateService	'initial'
shopRef	Reference to oms."ShopDO" - $shopId	10000

2.23.1 Return States (oms."ReturnStatesDefDO")

ID	Name	Description
0	INITIAL	Return initially stored in the database.
500	DO_CHECK	Modified manually and ready to process.
995	NOT_CHECKED_DO_APPROVE	Validation of return failed. The return has to be checked manually by the shop.
999	NOT_CHECKED	Validation of return failed. The return has to be checked manually (IOM).
1000	CHECKED	Return was checked.
2001	DO_APPROVE	Validation failed. Return has to be approved.
2099	APPROVE_MANUAL	Return has to be approved manually.
2500	APPROVED	Return approved.
3001	DO_PROCESS	Return is ready to process.
4001	DO_ANNOUNCE	Announcement of return information has to be done.
4100	ANNOUNCED	Finished announcement of return information.
4701	DO_COMPOSE_RESPONSE	Response to shop has to be created from return.
4800	COMPOSED_RESPONSE	Created response to the shop.
6000	PROCESSED	Return processed.
7001	DO_PREPARE_DOCUMENT	Required objects to create documents will be created.
7100	PREPARED_DOCUMENT	Finished creation of documents.
7901	DO_CLOSE	Return process can be closed.
8000	CLOSED	Closed return processing.
8500	APPROVAL_REJECTED	Rejected approval.
8900	IN_EXTERNAL_PROCESSING	Return is in external processing.
9000	FAILED	Processing of return failed.
9999	COPIED_FOR_MANUAL_EDIT	Created copy of the message to be edited manually.
10000	WAIT_MERGE	Return was stopped because of order merge. Status to wait without status transitions.
11000	WAIT_PENDING	Return was stopped after creation of new return by interface. Status to wait without status transitions.

Example

INSERT INTO "Shop2ReturnStatesDefDO"(
            id, "returnStatesDefRef", "shopReturnStatesName", "shopRef")
    VALUES (nextval('oms."Shop2ReturnStatesDefDO_id_seq"'), 0, 'initial', 10000);

2.24 Shop2ReturnReasonDefDO

Optional: This configuration table contains the return reasons supported by the shop. This table is used only for configuration, if the shop does not use the IOM internal return reasons. If nothing is configured, all IOM internal return reasons are possible and displayed in a choice grouped by the return type at the OMT.

Property	Description	Example
id	ID / primary key	10001
returnReasonDefRef	"shopReturnReasonName" mapped to an IOM internal return reason - reference to oms."ReturnReasonDefDO"	307
shopReturnReasonName	Name (identifier) of the return reason as used by the shop	WRONG_ITEM
shopRef	Reference to oms."ShopDO" - $shopId	10000

2.24.1 Return Reasons (oms." ReturnReasonDefDO")

ID	Name	Description	Return type
1	CAN010	Cancellation on customer demand	Cancellation
2	CAN020	Cancellation due to EOL	Cancellation
3	CAN030	Payment not received	Cancellation
4	CAN031	Leasing denied	Cancellation
5	CAN040	Payment by installment denied	Cancellation
6	CAN050	Purchase on account denied	Cancellation
7	CAN060	Credit card order without feedback	Cancellation
8	CAN070	Credit card order with foreign credit card	Cancellation
9	CAN080	Cancellation due to suspicion of defraud\|	Cancellation
10	CAN090	Cancellation due to erroneous pricing	Cancellation
11	CAN200	Cancellation due to distributor switch	Cancellation
12	CAN990	Other reasons	Cancellation
100	RCL010	Cancellation on customer demand	Recall
101	RCL015	Cancellation on shop demand	Recall
102	RCL020	Cancellation due to EOL	Recall
103	RCL023	Cancellation due to erroneous article assignment	Recall
104	RCL024	Cancellation due to missing sales price	Recall
105	RCL025	Cancellation due to erroneous pricing	Recall
106	RCL030	Erroneous approval	Recall
107	RCL200	Cancellation due to missing distributor assignment	Recall
108	RCL980	Cancellation due to suspicion of defraud	Recall
109	RCL990	Other reasons	Recall
110	RCL300	Cancellation due to an erroneous order	Recall
111	RCL050	Purchase on account denied	Recall
112	RCL040	Approval rejected	Recall
113	RCL400	Cancellation due to erroneous distributor processes	Recall
114	RCL045	Payment not received	Recall
115	RCL041	Approval rejected due to EOL	Recall
116	RCL021	Cancellation due to missing stock	Recall
200	INV010	Refusal of acceptance by consignee	Inversion
201	INV020	Consignee not me	Inversion
202	INV030	Wrong shipping address	Inversion
203	NV040	Loss during shipment	Inversion
204	INV990	Other reasons	Inversion
300	RET010	Return of goods / general	Return
301	RET020	Return of goods because of bad workmanship	Return
302	RET030	Return of goods because of missing product attributes	Return
303	RET040	Return of goods because of better offer	Return
304	RET050	Return of goods because delivery time too long	Return
305	RET060	Defect within return period, DOA	Return
306	RET070	Item incomplete, missing parts	Return
307	RET080	Shop delivered wrong item	Return
308	RET090	Distributor delivers wrong item	Return
309	RET100	Transport damage	Return
310	RET110	Return on goodwill	Return
311	RET120	Unauthorized return	Return
312	RET990	Other reasons	Return
313	RET045	Return of goods because of inadequate price	Return
314	RET046	Return of goods because of wrong price	Return
315	RET055	Return of goods because of duplicate delivery	Return
316	RET075	Order incomplete, missing position	Return
317	RET130	Return of stained goods	Return
318	RET140	Return of goods because customer does not like the design	Return
319	RET150	Return of goods because customer ordered several sizes/colors	Return
320	RET160	Return of goods because customer does not like the material	Return
321	RET170	Return of goods because customer does not like pattern/color	Return
322	RET180	Return of replacement	Return
323	RET190	Return of goods because product does not meet customer expectations	Return
324	RET035	Return of goods because picture differs from item	Return
325	RET057	Return of goods because wrong quantity delivered	Return
326	RET142	Return of goods because item too large/wide	Return
327	RET144	Return of goods because item too small/tight	Return
328	RET145	Return of goods because item too long	Return
329	RET146	Return of goods because item too short	Return
330	RET147	Return of goods because item squeezes	Return
331	RET148	Return of goods because item has too much compression	Return
332	RET149	Return of goods because item has not enough compression	Return
333	RET200	Return rejected	Return
400	DEF010	DOA, replacement through distributor	Defect
401	DEF020	DOA, credit note from distributor	Defect
402	DEF030	DOA, replacement through shop	Defect
403	DEF040	Credit note with 6 months warranty	Defect
404	DEF050	Credit note after 6 months warranty	Defect
405	DEF060	Warranty with repair/replacement through distributor	Defect
406	DEF070	Warranty with repair/replacement through shop	Defect
407	DEF080	Guarantee with credit note	Defect
408	DEF090	Guarantee with repair/replacement	Defect
409	DEF100	Unauthorized return of defective item	Defect
410	DEF990	Other reasons	Defect

Example

INSERT INTO oms."Shop2ReturnReasonDefDO"(
            "id", "returnReasonDefRef", "shopReturnReasonName", "shopRef", "shop2ReturnReasonDefSpecRef")
    VALUES (nextval('oms."Shop2ReturnReasonDefDO_id_seq"'), 307, 'WRONG_ITEM', 10000, null);

2.25 Shop2ReturnReason2ApprovalStateCodeReasonDefDO

Optional: Includes the assignments of approval reasons to the shop return reason. The approval reason can be transmitted in as a negative approval, i.e., refusal by the service provider. The shop return reason configured here is then set in the return, which is created due to the rejection.

Property	Description	Example
id	ID / primary key	10001
approvalStateCodeReasonDefRef	Reference to the internal approval reason	1
shop2ReturnReasonDefRef	Reference to oms."Guide - IOM Shop Onboarding 2.2#Shop2ReturnReasonDefDO"	10000

2.25.1 Approval State Code Reasons (oms." ApprovalStateCodeReasonDefDO")

ID	Name	Description	approvalStateCodeDefRef
1010	payment approved	Payment was approved.	1
1990	other	Other reasons.	1
2010	payment changed	The payment was changed.	2
2990	other	Other reasons.	2
3010	payment approval pending	Payment approval is pending.	4
3990	other	Other reasons.	4
4010	payment not approved	Payment was rejected.	3
4050	validation error	Rejected because of validation errors.	3
4060	not approved due to EOL (end of life)	Rejected because of EOL (end of life).	3
4100	payment not received	Recjected because of not received payment.	3
4980	suspicion of fraud	Rejected because suspicion of fraud.	3
4990	other	Other reasons.	3

2.25.2 Approval State Codes (oms." ApprovalStateCodeDefDO")

ID	Name
1	approved
2	approved with changes
3	not approved
4	pending
5	waiting for approval

Example

INSERT INTO "Shop2ReturnReason2ApprovalStateCodeReasonDefDO"(
            id, "approvalStateCodeReasonDefRef", "shop2ReturnReasonDefRef")
    VALUES (nextval('oms."Shop2ReturnReason2ApprovalStateCodeReasonDefDO_id_seq"'), 1, 10000);

2.26 Shop2SalesChannelDefDO

Optional: The configuration table oms."Shop2SalesChannelDefDO" maps the IOM internal sales channels to shop specific identifier.

Property	Description	Example
id	ID / primary key	10001
salesChannelDefRef	"shopSalesChannelName" mapped to an IOM internal sales channel - reference to oms."SalesChannelDefDO"	1
shopSalesChannelName	Name (identifier) of the sales channel as used by the shop	SALE
shopRef	Reference to oms."ShopDO" - $shopId	10000

2.26.1 Internal Sales Channels (oms."SalesChannelDefDO")

ID	Name
1	channel 1
2	channel 2
3	channel 3
4	channel 4
5	channel 5
6	channel 6
7	channel 7
8	channel 8
9	channel 9
10	channel 10
11	additional business

Note

A unique constraint ensures that for a specific shop any sales channel occurs only once.

Example

INSERT INTO oms."Shop2SalesChannelDefDO"(
            "id", "salesChannelDefRef", "shopSalesChannelName", "shopRef")
    VALUES (nextval('oms."Shop2SalesChannelDefDO_id_seq"'), 1, 'SALE', 10000);

2.27 Shop2DeliveryFormDefDO

Optional:Contains the name of a delivery form, as used by the shop, with reference to the IOM internal delivery form. Used by: No usage by the IOM itself, but this table can be useful for customization.

Property	Description	Example
id	ID / primary key	10001
deliveryFormDefRef	"shopDeliveryFormName" mapped to an IOM internal delivery form - reference to oms."DeliveryFormDefDO"	20
shopDeliveryFormName	Name (identifier) of the delivery form as used by the shop	FF
shopRef	Reference to oms."ShopDO" - $shopId	5000

2.27.1 Delivery Forms (oms."DeliveryFormDefDO")

ID	Name
10	Standard
20	Freight forwarding
30	Immaterial goods

Note

A unique constraint ensures that for a specific shop any delivery form occurs only once.

Example

INSERT INTO oms."Shop2DeliveryFormDefDO"(
            "id", "deliveryFormDefRef", "shopDeliveryFormName", "shopRef")
    VALUES (nextval('oms."Supplier2DeliveryFormDefDO_id_seq"'), 20, 'FF', 10000);

2.28 Shop2DeliveryOptionDefDO

Optional: Contains the names of delivery options , as used by the shop , with reference to the IOM internal delivery options.

Property	Description	Example
id	ID / primary key	10000
deliveryOptionDefRef	"shopDeliveryOptionName" mapped to an IOM internal delivery option - reference to oms."DeliveryOptionDefDO"	8
shopDeliveryOptionName	name (identifier) of the delivery form as used by the shop	OVERNIGHT
shopRef	reference to oms."ShopDO" - $shopId	5000

2.28.1 Delivery Options (oms."DeliveryOptionDefDO")

ID	Name
1	Cash on delivery
2	Island delivery
3	Delivery on Saturday
4	Delivery with gift wrap paper
5	Delivery with special attachment
6	Delivery to container freight station
7	Pick items up in store
8	Night shipping

Note

A unique constraint ensures that for a specific shop any delivery option occurs only once.

Example

INSERT INTO oms."Shop2DeliveryOptionDefDO"(
            "id", "deliveryOptionDefRef", "shopDeliveryOptionName", "shopRef")
    VALUES (nextval('oms."Supplier2DeliveryOptionDefDO_id_seq"'), 8, 'OVERNIGHT', 10000);

2.29 Shop2ResponseStateCodeDefDO

Optional: This table is relevant if the shop supports order responses and if the shop insists on its own values for response state codes. Otherwise the property name from table oms."ResponseStateCodeDefDO" must be used. Used by Guide - IOM Shop Onboarding 2.2#Response transmission.

Property	Description	Example
id	ID / primary key	10000
responseStateCodeDefRef	"supplierResponseStateCodeName" mapped to an IOM internal response state code - reference to oms."ResponseStateCodeDefDO"	1
supplierResponseStateCodeName	Name (identifier) of the response state code as used by the supplier	OK
supplierRef	Reference to oms."SupplierDO" - $supplierId	10000

2.29.1 Response State Codes (oms."ResponseStateCodeDefDO")

ID	Name
1	Accepted
2	Accepted with change
3	Canceled
4	Unchanged
5	Changed
6	Added

Example

INSERT INTO oms."Shop2ResponseStateCodeDefDO"(
            "id", "responseStateCodeDefRef", "shopResponseStateCodeName", "shopRef")
    VALUES (nextval('oms."Supplier2ResponseStateCodeDefDO_id_seq"'), 1, 'OK', 10000);

2.30 Shop2ReturnTypeDefDO

This configuration table contains the return types supported by the shop.

Note

Best practice: at least configure the return type Recall, Return and Inversion.

Property	Description	Example
id	ID / primary key	10001
returnTypeDefRef	"shopReturnTypeName" mapped to an IOM internal return type - reference to oms."ReturnTypeDefDO"	4
shopReturnTypeName	Name (identifier) of the return type as used by the shop	RET
shopRef	Reference to oms."ShopDO" - $supplierId	5000

2.30.1 Return Types (oms." ReturnTypeDefDO")

ID	Name
1	Cancellation
2	Recall
3	Inversion
4	Return
5	Defect

Example

INSERT INTO oms."Shop2ReturnTypeDefDO"(
            "id", "returnTypeDefRef", "shopReturnTypeName", "shopRef")
    VALUES (nextval('oms."Shop2ReturnTypeDefDO_id_seq"'), 4, 'RET', 10000);

Note

A unique constraint ensures that for a specific shop any return type occurs only once.

2.31 Shop2ReductionUnitDefDO

Optional: Use this table to configure if the property sendOrderCoupon of related Shop2Supplier is TRUE and the supplier insists on its own identifier for reduction units instead of the IOM internal reduction units.

Property	Description	Example
id	ID / primary key	10001
reductionUnitDefRef	"supplierReductionUnitName" mapped to an IOM internal reduction unit - reference to oms."ReductionUnitDefDO"	3
supplierReductionUnitName	Name (identifier) of the reduction unit as used by the supplier	MO
supplierRef	Reference to oms."SupplierDO" - $supplierId	5000

2.31.1 Reduction Units (oms."ReductionUnitDefDO")

ID	Name
1	Unknown reduction unit
2	Percentage
3	Monetary

Note

A unique constraint ensures that for a specific supplier any reduction unit occurs only once.

Example

INSERT INTO oms."Shop2ReductionUnitDefDO"(
            "id", "reductionUnitDefRef", "shopReductionUnitName", "shopRef")
    VALUES (nextval('oms."Supplier2ReductionUnitDefDO_id_seq"'), 3, 'MO', 10000);

2.32 Shop2Supplier2ReduceReasonDO

The configuration table oms."Shop2Supplier2ReduceReasonDO" c ontains the reduce reasons for returns agreed between the retailer / shop and the supplier (return reduction matrix). At least one configuration is required per Shop2Supplier relation.

Property	Description	Example
id	ID / primary key	10001
shopReduceReason	name (identifier) of reduce reason by retailer / shop	default
supplierReduceReason	name (identifier) of reduce reason by supplier	no reduction
shop2SupplierRef	reference to oms."Shop2SupplierDO"	15000
isDefault	Specifies the default value for the IOM. Ensure that only one row per "shop2SupplierRef" has the value TRUE.	TRUE

Note

A unique constraint ensures that a supplier reduce reason exists only once per Shop2Supplier configuration.

Example

INSERT INTO oms."Shop2Supplier2ReduceReasonDO"(
            "id", "shopReduceReason", "supplierReduceReason", "shop2SupplierRef", "isDefault")
    VALUES (nextval('oms."Shop2Supplier2ReduceReasonDO_id_seq"'), 'default', 'no reduction', 15000, TRUE);

3 Product Import

Currently the IOM must know about the products of the supplier which should be sold by a particular shop / retailer. The IOM needs a product import configuration and the relevant product data files from the supplier. The product import process, its files and configuration steps are described in a separate guide . If you are using an IOM until version 2.0 you can find the related information under Guide - IOM Product Import 2.0 otherwise Guide - IOM Product Import 2.2.

4 Invoicing

Event Configuration

The invoice creation is an event that must be configured. By default, after the initial setup of IOM, there is no configuration that uses invoicing events. The following list shows the major steps of how to configure invoicing events and properties to enable a customized invoicing event.

In the Event Registry Configuration, define a listener that will act each time the business process event occurs.
The event listener has to be of the type InvoicingEventManager (INVOICING_EVENT_MANAGER), which will listen especially for invoicing events only.
The InvoicingEvent Registry Configuration defines which type of invoice should be created and which decision bean should be executed, i.e., no invoice for customer with invoice aggregation.
The InvoiceNo Configuration defines the number range to use for Invoice and Credit note number generation

EventRegistryEntryDO

Property	Description	Example
id	ID / primary key	10001
version	Object version for version control	1
creationDate	Date of creation	now()
modificationDate	Date of modification	now()
processesRef	Business process where the event has to be thrown, e.g., CheckOrder see Possible processes for invoicing events.	SELECT p.id FROM "ProcessesDO" p JOIN "ProcessDefDO" pd ON p."processDefRef" = pd.id AND pd."queueName" = 'CheckOrderQueue'
eventDefRef	Type of the event 3 = Invoicing event	3
shopRef	ID of the shop from ShopDO	10000
description	description	'Invoicing Events on CheckOrder'

Example

-- FUNCTION: admin.add_event_registry_entry(processesRef, shopRef, eventDefRef, description)
 
SELECT admin.add_event_registry_entry(
	(SELECT p.id FROM "ProcessesDO" p JOIN "ProcessDefDO" pd ON p."processDefRef" = pd.id AND pd."queueName" = 'CheckOrderQueue'), 
	10000, 
	3, 
	'Invoicing Events on CheckOrder'
);

InvoicingEventRegistryEntryDO

Property	Description	Example
id	ID / primary key	10001
active	Flag to enable/disable this event	true
version	Object version for version control	1
creationDate	Date of creation	now()
modificationDate	Date of modification	now()
decisionBeanDefRef	Determines which decision bean should be executed, provided is only 120 = INVOICING_DECIDER_BEAN; can be customized via ExpandedDecisionBeanDefDO.	null
invoicingEventDefRef	Supported is only 1 = CREATE_INVOICING	1
invoicingTypeDefRef	1 = invoice, 2 = credit note	1
paymentDefRef	Specific payment method, NULL means for all payment methods	null
eventRegistryEntryRef	ID of the EventRegistryEntryDO for this event	SELECT id FROM "EventRegistryEntryDO" WHERE description = 'Invoicing Events on CheckOrder'

Example

-- Function: admin.add_invoicing_event_registry_entry(eventRegistryEntryRef, invoicingEventDefRef, paymentDefRef, invoicingTypeDefRef, decisionBeanDefRef)
 
SELECT admin.add_invoicing_event_registry_entry(
	(SELECT id FROM "EventRegistryEntryDO" WHERE description = 'Invoicing Events on CheckOrder'), 
	1, 
	null, 
	1, 
	null
);

InvoicingNoConfigDO

Property	Description	Example
id	ID / primary key	10000
name	Name of this config	'Invoice and Credit note numbers'
countGenerated	Amount of newly generated numbers during the last generation process	0
creationDate	Date of creation	now()
enabled	Flag to enable/disable	true
generationDate	Date of last invoice number generation	null
startNumber	First number	'2017000000'
endNumber	Last number, NULL means no limit	'2017999999'
numberRangeFormatterDefRef	ID of the number range formatter, provided is only 5 = simple long sequencer can be customized via ExpandedNumberRangeFormatterDefDO.	5
invoicingTypeDefRef	1 = invoice, 2 = credit note, NULL means for both	null
maxNotAllocatedInvoiceNo	Maximum amount of numbers to be generated in advance	5
modificationDate	Date of modification	now()
startDate	Date from when these configuration numbers can be generated	now()
shopRef	ID of the Shop	10000
version	Object version for version control	1

Example

INSERT INTO "InvoicingNoConfigDO"(
		id, 
		"name", 
		"countGenerated", 
		"creationDate", 
		enabled, 
		"generationDate",
		"startNumber",
		"endNumber", 
		"numberRangeFormatterDefRef", 
		"invoicingTypeDefRef",
		"maxNotAllocatedInvoiceNo", 
		"modificationDate", 
		"startDate",
		"shopRef", 
		version)
    VALUES (
		nextval('"InvoicingNoConfigDO_id_seq"'), 
		'Billing number and credit note number',
		0, 
		now(), 
		true, 
		null, 
		'2017000000', 
		'2017999999', 
		5, 
		null, 
		5, 
		now(),
		now(),
		10000, 
		1);

Document Creation Configuration

Creation of documents for sending partner and receiving partner. The receiving partner is NULL in this case, because it is an unknown customer.

CommunicationPartnerDO

Property	Description	Example
id	ID / primary key	10000
decisionBeanDefRef	Determines which decision bean should be executed, provided is only 25 = DOCUMENT_EXECUTION_SYNC_DECIDER_BEAN ; can be customized via ExpandedDecisionBeanDefDO.	25
splitTransmission	Determines whether a message is to be split, e.g., if the service can process only one line item per order Default is false for invoicing	false
communicationRef	Only 100049 is supported	100049
receivingPartnerReferrerRef	ID of the receiving partner, NULL for invoicing	null
sendingPartnerReferrerRef	ID of the sending partner, e.g., the shop	SELECT "id" FROM "PartnerReferrerDO" WHERE "shopRef" = 10000
maxNoOfRetries	Maximum count of retries on failure	5
retryDelay	Specifies the period between two sending attempts, e.g., 30m for 30 minutes	30m
mergeTypeDefRef	Only NULL is provided	null

Example

-- Function: admin.add_communication_partner(decisionBeanDefRef, splitTransmission, communicationRef, sendingPartnerReferrerRef, receivingPartnerReferrerRef)
 
SELECT admin.add_communication_partner(
	25, 
	false, 
	100049, 
	(SELECT "id" FROM "PartnerReferrerDO" WHERE "shopRef" = 10000), 
	null
);

Possible Processes for Invoicing Events

Invoicing Type	process	description
Invoice	CheckOrderQueue	Create invoice at order received
	PrepareOrderResponseQueue	Create invoice if order is approved
	CheckDispatchQueue	Create invoice at dispatch received
	CloseDispatchQueue	Create invoice if dispatch is successfully processed
Credit Note	CheckReturnQueue	Create invoice at return received
Credit Note	CloseReturnQueue	Create invoice if return is successfully processed

5 Payment

Event Configuration

The creation of payment notifications is an event that must be configured. By default, after the initial setup of IOM, there is no configuration that uses payment events. The following list shows the major steps of how to configure payment events and properties to enable a customized payment event.

In the Event Registry Configuration, define a listener that will act each time the business process event occurs.
The event listener has to be of the type PaymentEventManager (PAYMENT_EVENT_MANAGER), which will listen for payment events only.
The Payment Event Registry Configuration defines which type of action (authorization, capture, refund) should be executed for a specific payment method and which decision bean should be executed.
Payment Approval Configuration
Communication and Partner Configuration

EventRegistryEntryDO

Property	Description	Example
id	ID / primary key	10001
version	Object version for version control	1
creationDate	Date of creation	now()
modificationDate	Date of modification	now()
processesRef	Business process where the event has to be thrown, e.g., CloseInvoicing, see Possible processes for payment events.	SELECT p.id FROM "ProcessesDO" p JOIN "ProcessDefDO" pd ON p."processDefRef" = pd.id AND pd."queueName" = 'CloseInvoicingQueue'
eventDefRef	Type of the event 2 = payment event	2
shopRef	ID of the shop from ShopDO	null
description	Description	'Payment Events on CloseInvoicingQueue'

Example

-- FUNCTION: admin.add_event_registry_entry(processesRef, shopRef, eventDefRef, description)
 
SELECT admin.add_event_registry_entry(
	(SELECT p.id FROM "ProcessesDO" p JOIN "ProcessDefDO" pd ON p."processDefRef" = pd.id AND pd."queueName" = 'CloseInvoicingQueue'), 
	10000, 
	2, 
	'Payment Events on CheckOrder'
);

PaymentEventRegistryEntryDO

Property	Description	Example
id	ID / primary key	10001
active	Flag to enable/disable this event	true
version	Object version for version control	1
creationDate	Date of creation	now()
modificationDate	Date of modification	now()
decisionBeanDefRef	Determines which decision bean should be executed, provided is only 70 = PAYMENT_ACTION_DECIDER_BEAN ; can be customized via ExpandedDecisionBeanDefDO	70
paymentEventDefRef	Supported is only 10 = CREATE_PAYMENTNOTIFICATION	10
paymentNotificationActionDefRef	1 = authorize, 2 = reverse, 3 = capture, 4 = refund	3
paymentDefRef	Specific payment method, NULL means for all payment methods, e.g., 3 = Creditcard	3
eventRegistryEntryRef	ID of the EventRegistryEntryDO for this event	SELECT id FROM "EventRegistryEntryDO" WHERE description = 'Payment Events on CloseInvoicingQueue'

Example

-- Function: admin.add_payment_event_registry_entry(eventRegistryEntryRef, paymentEventDefRef, paymentDefRef, paymentNotificationActionDefRef, decisionBeanDefRef)
 
SELECT admin.add_payment_event_registry_entry(
	(SELECT id FROM "EventRegistryEntryDO" WHERE description = 'Payment Events on CloseInvoicingQueue'), 
	10, 
	3, 
	3, 
	70
);

Payment Approval

The payment approval configuration defines if a payment method in combination with a specific payment provider needs a manual approval and a transmission of the payment notification.

PaymentActionApprovalDefDO

Property	Description	Example
id	ID / primary key	10000
doProcess	Defines if the payment notification needs a transmission or not. E.g., false if the shop does the capturing and the OMS just creates a payment notification at checkOrder without informing the payment provider	true
doManualApprove	Set to true if a manual approval necessary.	false
paymentNotificationActionDefRef	1 = authorize, 2 = reverse, 3 = capture, 4 = refund	3
shop2PaymentProvider2PaymentRef	Reference to Shop2PaymentProvider2PaymentDefDO	10000

Example

-- Function: admin.add_payment_action_approval(paymentNotificationActionDefRef, shop2PaymentProvider2PaymentRef, doProcess, doManualApprove)


SELECT admin.add_payment_action_approval(
	3, 
	10000, 
	true, 
	false
);

Communication and Partner

CommunicationDO

Create a new CommunicationDO entry with customized decision bean and execution bean as message sender.

Property	Description	Example
id	ID / primary key	10000
active	Enable or disable this configuration	true
key	Unique key	'SEND_PAYMENT_NOTIFICATION'
documentFormatDefRef	Supported is only 2	2
executionBeanDefRef	Custom bean to deal with payment notification transmissions	1000
transmissionTypeDefRef	ID of the transmission type, only 320 is supported (PAYMENTJOB)	320
communicationVersionDefRef	Only 1 is supported ( v1_0 )	1
transmissionFormDefRef	Only 10 is supported (PUSH)	10

Example

INSERT INTO "CommunicationDO" (
		id, 
		active, 
		key, 
		"documentFormatDefRef", 
		"executionBeanDefRef", 
		"transmissionTypeDefRef", 
		"communicationVersionDefRef", 
		"transmissionFormDefRef") 
	values (
		nextval('"CommunicationDO_id_seq"'), 
		true, 
		'SEND_PAYMENT_NOTIFICATION', 
		2, 
		10000, 
		320, 
		1, 
		10);

CommunicationPartnerDO

Define the communication partner where the payment notification needs to transmit. Sending partner is the shop, receiving partner is the payment provider.

Property	Description	Example
id	ID / primary key	10000
decisionBeanDefRef	Determines which decision bean should be executed, default is NULL; can be customized via ExpandedDecisionBeanDefDO.	null
splitTransmission	Determines whether a message needs to be split, e.g., if the service can process only one line item per order. Default is `false` for payment.	false
communicationRef	ID from CommunicationDO	SELECT id FROM "CommunicationDO" WHERE "key" = 'SEND_PAYMENT_NOTIFICATION'
receivingPartnerReferrerRef	ID of the receiving partner, null for payment events	SELECT "id" FROM "PartnerReferrerDO" WHERE "paymentProviderRef" = 10000
sendingPartnerReferrerRef	ID of the sending partner, e.g., the shop	SELECT "id" FROM "PartnerReferrerDO" WHERE "shopRef" = 10000
maxNoOfRetries	Maximum count of retries on failure	5
retryDelay	Specifies the period between two sending attempts, e.g., 30m for 30 minutes	30m
mergeTypeDefRef	Only NULL is provided for payment	null

Example

-- Function: admin.add_communication_partner(decisionBeanDefRef, splitTransmission, communicationRef, sendingPartnerReferrerRef, receivingPartnerReferrerRef)
  
SELECT admin.add_communication_partner(
    null,
    false,
    (SELECT id FROM "CommunicationDO" WHERE "key" = 'SEND_PAYMENT_NOTIFICATION'),
    (SELECT "id" FROM "PartnerReferrerDO" WHERE "shopRef" = 10000),
    (SELECT "id" FROM "PartnerReferrerDO" WHERE "paymentProviderRef" = 10000)
);

Possible Processes for Payment Events

Payment Action	Process	Description
capture/refund	CloseInvoicingQueue	Capture/refund if invoice/credit note is successfully created
capture	CheckOrderQueue	Capture at order received
	PrepareOrderResponseQueue	Capture if order is approved
	CheckDispatch	Capture at dispatch received
	CloseDispatch	Capture if dispatch is successfully processed
refund	CheckReturnQueue	Create refund at return received
refund	CloseReturnQueue	Create refund if return is successfully processed

6 Customer E-mails

Event Configuration

In the Event Registry Configuration, define a listener that will act each time the business process event occurs.
The event listener has to be of the type MailEventManager (MAIL_EVENT_MANAGER), which will listen especially for mail events only.
The MailEvent Registry Configuration defines which type of e-mail should be send depending on the transmission type and which decision bean should be executed.
The Communication Partner Configuration defines the execution bean indirectly and the transmission type to use on the basis of CommunictaionDO
The Execution Bean Value Configuration defines a set of parameters that are used within the e-mail creation. This includes the sender's email address, the sender's name as well as the template names for subject, email content and more. The registered Mail Template Locations will be referenced here for the selected type of e-mail, i.e., orderSubject.vm and orderMessage.vm for the processed order. This configurations has to be linked to a Communication Partner exclusively, a shop in this case.

EventRegistryEntryDO

Property	Description	Example
id	ID / primary key	10000
version	Object version for version control	1
creationDate	Date of creation	now()
modificationDate	Date of modification	now()
processesRef	Business process where the event has to be thrown, e.g., CheckOrder see Possible processes for mail events	SELECT p.id FROM "ProcessesDO" p JOIN "ProcessDefDO" pd ON p."processDefRef" = pd.id AND pd."queueName" = 'CheckOrderQueue'
eventDefRef	Type of the event 1 = Mail event	1
shopRef	ID of the shop from ShopDO	10000
description	Description	'Mail Events on CheckOrder'

Example

-- FUNCTION: admin.add_event_registry_entry(processesRef, shopRef, eventDefRef, description)
 
SELECT admin.add_event_registry_entry(
	(SELECT p.id FROM "ProcessesDO" p JOIN "ProcessDefDO" pd ON p."processDefRef" = pd.id AND pd."queueName" = 'CheckOrderQueue'), 
	10000, 
	1, 
	'Mail Events on CheckOrder');

MailEventRegistryEntryDO

Property	Description	Example
id	ID / primary key	10000
active	Flag to enable/disable this event	true
version	Object version for version control	1
creationDate	Date of creation	now()
modificationDate	Date of modification	now()
decisionBeanDefRef	Determines which decision bean should be executed, provided is only 50 = SEND_EMAIL_DECIDER_BEAN ; can be customized via ExpandedDecisionBeanDefDO.	50
mailEventDefRef	Supported is only 1 = SEND_SHOP_CUSTOMER_MAIL_PC	1
transmissionTypeDefRef	Transmission type of the email to send, Can be used in the decision bean, e.g., return mail at CloseReturn: Only send mails with transmission type SEND_CUSTOMER_MAIL_RETURN_RCL010 if the return reason is RCL010 (cancellation on customer demand) It's possible to define a specific mail template for this transmission type, see CommunicationPartnerDO and ExecutionBeanValuDO Possible transmission types: 500 = SEND_CUSTOMER_MAIL_ORDER 503 = SEND_CUSTOMER_MAIL_ORDER_COMMISSIONED 530 = SEND_CUSTOMER_MAIL_DISPATCH 531 = SEND_CUSTOMER_MAIL_DISPATCH_IMMATERIAL 540 = SEND_CUSTOMER_MAIL_RETURN_CAN 541 = SEND_CUSTOMER_MAIL_RETURN_RCL 542 = SEND_CUSTOMER_MAIL_RETURN_INV 543 = SEND_CUSTOMER_MAIL_RETURN_RET 544 = SEND_CUSTOMER_MAIL_RETURN_DEF 550 = SEND_CUSTOMER_MAIL_PAYMENT_REMINDER 570 = SEND_CUSTOMER_MAIL_INVOICE 571 = SEND_CUSTOMER_MAIL_CREDITNOTE 600 = SEND_CUSTOMER_MAIL_RETURN_RCL010 602 = SEND_CUSTOMER_MAIL_RETURN_RCL020 603 = SEND_CUSTOMER_MAIL_RETURN_RCL021 614 = SEND_CUSTOMER_MAIL_RETURN_RCL045 615 = SEND_CUSTOMER_MAIL_RETURN_RCL980 616 = SEND_CUSTOMER_MAIL_RETURN_REJECTED 700 = SEND_CUSTOMER_MAIL_DISPATCH_INVOICE 701 = SEND_CUSTOMER_MAIL_RETURN_CREDITNOTE), 702 = SEND_CUSTOMER_MAIL_RETURN_CAN_CREDITNOTE 703 = SEND_CUSTOMER_MAIL_RETURN_RCL_CREDITNOTE 704 = SEND_CUSTOMER_MAIL_RETURN_INV_CREDITNOTE 705 = SEND_CUSTOMER_MAIL_RETURN_RET_CREDITNOTE 706 = SEND_CUSTOMER_MAIL_RETURN_DEF_CREDITNOTE 707 = SEND_CUSTOMER_MAIL_RETURN_RCL010_CREDITNOTE 708 = SEND_CUSTOMER_MAIL_RETURN_RCL020_CREDITNOTE 709 = SEND_CUSTOMER_MAIL_RETURN_RCL045_CREDITNOTE 710 = SEND_CUSTOMER_MAIL_RETURN_REFUNDED 711 = SEND_CUSTOMER_MAIL_RETURN_RCL980_CREDITNOTE 712 = SEND_CUSTOMER_MAIL_RETURN_RCL021_CREDITNOTE	500
eventRegistryEntryRef	ID of the EventRegistryEntryDO for this event	SELECT id FROM "EventRegistryEntryDO" WHERE description = 'Mail Events on CheckOrder'

Example

-- Function: admin.add_mail_event_registry_entry(eventRegistryEntryRef, mailEventDefRef, decisionBeanDefRef, transmissionTypeDefRef)
 
SELECT admin.add_mail_event_registry_entry(
	(SELECT id FROM "EventRegistryEntryDO" WHERE description = 'Mail Events on CheckOrder'), 
	1, 
	50, 
	500);

CommunicationPartnerDO

Property	Description	Example
id	ID / primary key	10000
decisionBeanDefRef	Determines which decision bean should be executed, default is NULL for mail events; can be customized via ExpandedDecisionBeanDefDO.	null
splitTransmission	Determines whether a message is to be split, e.g., if the service can process only one line item per order. Default is false for mails.	false
communicationRef	Depends on the transmission type to use: E.g., transmission type SEND_CUSTOMER_MAIL_ORDER (500): SELECT id FROM "CommunicationDO" WHERE "transmissionTypeDefRef" = 500	SELECT id FROM "CommunicationDO" WHERE "transmissionTypeDefRef" = 500
receivingPartnerReferrerRef	ID of the receiving partner, NULL for mails	null
sendingPartnerReferrerRef	ID of the sending partner, e.g., the shop	SELECT "id" FROM "PartnerReferrerDO" WHERE "shopRef" = 10000
maxNoOfRetries	Maximum count of retries on failure	5
retryDelay	Specifies the period between two sending attempts, e.g., 30m for 30 minutes	30m
mergeTypeDefRef	Only NULL is provided	null

Example

-- Function: admin.add_communication_partner(decisionBeanDefRef, splitTransmission, communicationRef, sendingPartnerReferrerRef, receivingPartnerReferrerRef)
 
SELECT admin.add_communication_partner(
	null, 
	false, 
	(SELECT id FROM "CommunicationDO" WHERE "transmissionTypeDefRef" = 500), 
	(SELECT "id" FROM "PartnerReferrerDO" WHERE "shopRef" = 10000), 
	null
);

ExecutionBeanValueDO

The final sending requires a configuration that maps sender e-mail address, templates and more key parameters to a communication partner.

The following keys are available:

Parameter key	Parameter ID	Exemplary parameter value	Required	Description
messageTemplate	1205	orderMessage.vm	true	Template name used to generate the mail body
subjectTemplate	1204	orderSubject.vm	true	Template name used to generate the subject
mimeType	1207	text/html	false	Mime type of the mail
shopEmailAddress	1200	info@myShop.com	true	The from address
shopEmailSenderName	1201	My Shop	false	The from name
bccEmailAddress	1202	mail@example.domian	false	Address used for a blind copy

Property	Description	Example
id	ID / primary key	10000
executionBeanKeyDefRef	ID to the ExecutionBeanKeyDefDO, see Parameter ID in table above	1205
parameterValue	The value	'orderMessage.vm'
communicationPartnerRef	ID to the communication partner defined in the step before	10000

Example

-- Function: admin.add_execution_bean_value(executionBeanKeyDefRef, parameterValue, communicationPartnerRef)
 
SELECT admin.add_execution_bean_value(
	1205, 
	'orderMessage.vm', 
	(SELECT id FROM "CommunicationPartnerDO" WHERE 
		"communicationRef" = (SELECT id FROM "CommunicationDO" WHERE "transmissionTypeDefRef" = 500) AND 
		"sendingPartnerReferrerRef" = (SELECT id FROM "PartnerReferrerDO" WHERE "shopRef" = 10000) AND 
		"receivingPartnerReferrerRef" isNull)
);

Possible Processes for E-mail Events

Mail transmission type	Kind of email	Process	Description
SEND_CUSTOMER_MAIL_ORDER	Order confirmation	CheckOrderQueue	Send customer mail at order received
SEND_CUSTOMER_MAIL_ORDER	Order confirmation	PrepareOrderResponseQueue	Send customer mail if order is approved
SEND_CUSTOMER_MAIL_ORDER_COMMISSIONED	Order commissioned confirmation	OrderTransmissionedQueue	Send customer mail if order is successfully exported for suppliers
SEND_CUSTOMER_MAIL_DISPATCH	Delivery confirmation	CloseDispatchQueue	Send customer mail for delivery confirmation
SEND_CUSTOMER_MAIL_DISPATCH_IMMATERIAL	Immaterial item download mail	CloseDispatchQueue	Send customer mail with download links for immaterial items
SEND_CUSTOMER_MAIL_RETURN_CAN	Cancellation mail	CloseReturnQueue	Send customer mail with cancellation confirmation
SEND_CUSTOMER_MAIL_RETURN_RCL	Recall mail		Send customer mail with recall confirmation
SEND_CUSTOMER_MAIL_RETURN_INV	Inversion mail		Send customer mail in case of inversion (e.g. wrong shipping address)
SEND_CUSTOMER_MAIL_RETURN_RET	Return to sender mail		Send customer mail for general return
SEND_CUSTOMER_MAIL_RETURN_DEF	Return of defect items mail		Send customer mail in case of defects
SEND_CUSTOMER_MAIL_RETURN_RCL010	Cancellation on customer demand		Send customer mail for cancellation on customer demand
SEND_CUSTOMER_MAIL_RETURN_RCL020	Cancellation due to EOL		Send customer mail for cancellation due to EOL
SEND_CUSTOMER_MAIL_RETURN_RCL021	Cancellation due to missing stock		Send customer mail for cancellation due to missing stock
SEND_CUSTOMER_MAIL_RETURN_RCL045	Payment not received		Send customer mail if payment not received
SEND_CUSTOMER_MAIL_RETURN_RCL980	Cancellation due to suspicion of defraud		Send customer mail for cancellation due to suspicion of defraud
SEND_CUSTOMER_MAIL_RETURN_REJECTED	Return rejected mail		Send customer mail if return was rejected
SEND_CUSTOMER_MAIL_RETURN_REFUNDED	Return refunded mail		Send customer mail if refund for return was done
SEND_CUSTOMER_MAIL_INVOICE	Invoice mail	InvoicingTransmissionSyncQueue	Send customer mail with invoice document as attachment
SEND_CUSTOMER_MAIL_DISPATCH_INVOICE	Delivery confirmation with attached invoice document		Send customer mail for delivery confirmation with invoice as attachment
SEND_CUSTOMER_MAIL_CREDITNOTE	Credit note mail		Send customer mail with credit note document as attachment
SEND_CUSTOMER_MAIL_RETURN_CAN_CREDITNOTE	Return mails with credit note document as attachment		Send return mails with credit note document as attachment
SEND_CUSTOMER_MAIL_RETURN_CAN_CREDITNOTE
SEND_CUSTOMER_MAIL_RETURN_RCL_CREDITNOTE
SEND_CUSTOMER_MAIL_RETURN_INV_CREDITNOTE
SEND_CUSTOMER_MAIL_RETURN_RET_CREDITNOTE
SEND_CUSTOMER_MAIL_RETURN_DEF_CREDITNOTE
SEND_CUSTOMER_MAIL_RETURN_RCL010_CREDITNOTE
SEND_CUSTOMER_MAIL_RETURN_RCL020_CREDITNOTE
SEND_CUSTOMER_MAIL_RETURN_RCL045_CREDITNOTE
SEND_CUSTOMER_MAIL_RETURN_RCL980_CREDITNOTE
SEND_CUSTOMER_MAIL_RETURN_RCL021_CREDITNOTE
SEND_CUSTOMER_MAIL_PAYMENT_REMINDER	Payment reminder mail	-	This kind of mail is triggered via quartz-job after a time interval configured at ShopDO.amountDaysForPaymentReminderMailOfPrepaidOrders

Reference to oms."ShopDO" - $shopId

Disclaimer

The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

Table of Contents

1 Introduction

1.1 Glossary

1.2 Prerequisite

2 Configurations

2.1 ShopDO

2.2 ShopAddressDO

2.3 ShopOrderValidationDO

2.4 Shop2SupplierDO

2.5 Shop2TaxTypeDefDO

2.5.1 Tax Types (oms."TaxTypeDefDO")

2.6 TaxDO

2.7 CarrierDO

2.8 Shop2CarrierDO

2.9 Shop2CountryDefDO

2.9.1 Countries (oms."CountryDefDO")

2.10 Shop2ChargeTypeDefDO

2.10.1 Charge Types (oms."ChargeTypeDefDO")

2.11 Shop2Supplier2ApprovalTypeDefDO

2.11.1 Approval Types (oms."ApprovalTypeDefDO")

2.12 Shop2OrderStatesDefDO

2.12.1 Order States (oms."OrderStatesDefDO")

2.13 Shop2OrderPosStatesDefDO

2.13.1 Order Position States (oms."OrderPosStatesDefDO")

2.14 Shop2OrderSupplierEvaluationRuleDefDO

2.14.1 Evaluation Rules (oms."OrderSupplierEvaluationRuleDefDO")

2.14.2 Data

2.15 Shop2OrderValidationRuleDefDO

2.15.1 Validation Rules (oms."OrderValidationRuleDefDO")

2.15.2 Data

2.16 Shop2PaymentDefDO

2.16.1 Payment Definitions (oms."PaymentDefDO")

2.17 PaymentProviderDO

2.18 Shop2PaymentProvider2PaymentDefDO

2.19 FinanceControllerDO

2.20 FinanceController2PaymentDefDO

2.21 FinanceController2TaxTypeDefDO

2.22 Shop2FinanceControllerDO

2.23 Shop2ReturnStatesDefDO

2.23.1 Return States (oms."ReturnStatesDefDO")

2.24 Shop2ReturnReasonDefDO

2.24.1 Return Reasons (oms." ReturnReasonDefDO")

2.25 Shop2ReturnReason2ApprovalStateCodeReasonDefDO

2.25.1 Approval State Code Reasons (oms." ApprovalStateCodeReasonDefDO")

2.25.2 Approval State Codes (oms." ApprovalStateCodeDefDO")

2.26 Shop2SalesChannelDefDO

2.26.1 Internal Sales Channels (oms."SalesChannelDefDO")

2.27 Shop2DeliveryFormDefDO

2.27.1 Delivery Forms (oms."DeliveryFormDefDO")

2.28 Shop2DeliveryOptionDefDO

2.28.1 Delivery Options (oms."DeliveryOptionDefDO")

2.29 Shop2ResponseStateCodeDefDO

2.29.1 Response State Codes (oms."ResponseStateCodeDefDO")

2.30 Shop2ReturnTypeDefDO

2.30.1 Return Types (oms." ReturnTypeDefDO")

2.31 Shop2ReductionUnitDefDO

2.31.1 Reduction Units (oms."ReductionUnitDefDO")

2.32 Shop2Supplier2ReduceReasonDO

3 Product Import

4 Invoicing

Event Configuration

EventRegistryEntryDO

InvoicingEventRegistryEntryDO

InvoicingNoConfigDO

Document Creation Configuration

CommunicationPartnerDO

Possible Processes for Invoicing Events

5 Payment

Event Configuration

EventRegistryEntryDO

PaymentEventRegistryEntryDO

Payment Approval

PaymentActionApprovalDefDO

Communication and Partner

CommunicationDO

CommunicationPartnerDO

Possible Processes for Payment Events

6 Customer E-mails

Event Configuration

EventRegistryEntryDO