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Public Release Note - Intershop Order Management 2.11

1 Introduction

Welcome to Intershop Order Management 2.11!

Intershop Order Management is an Intershop Commerce Suite application that is designed to combine omni-channel commerce processes into one system. It automates and streamlines the life cycle of orders and payments. Intershop Order Management processes orders from multiple touch points (web shop, mobile shop, call center and more), allocates them to multiple fulfillment solutions (fulfillment centers, drop-ship distributors, physical stores and more), and tracks all order and payment transactions.

Intershop Order Management offers a centralized platform for managing distributed inventory, order, invoice and payment life cycles, and provides call center functionality, enabling real-time visibility into customers' purchasing behavior, stock levels, payments, and more. As part of Intershop Commerce Suite, it utilizes the suite's transaction, PIM and merchandising features.

Intershop Order Management (IOM) offers the possibility to tailor your business models as flexible and free as you need and depict them in your e-commerce environment. The order management system adjusts the order processing for various sales channels and suppliers and can be seamlessly integrated with existing components of your IT environment.

1.1 Dependency Version Information

Intershop Order ManagementIntershop Commerce Management B2XIOM Connector

1.2 Glossary

APIApplication Programming Interface
FTPFile Transfer Protocol
GDPRGeneral Data Protection Regulation
ICMAbbreviation for Intershop Commerce Management
IOMAbbreviation for Intershop Order Management
IMPEXImport/ Export
OMSAbbreviation for Order Management System, the technical name of the IOM
OMTAbbreviation for Order Management Tool , the graphical management tool of the IOM
RESTRepresentational State Transfer
SOAPSimple Object Access Protocol

2 General Information

3 Additional References

4 New Features and Enhancements

Enhancements of the User Interface OMT

Custom Menu Entries

Additional entries can now be configured and will be displayed at main menu. Also see Cookbook - IOM Custom Menu Entries in OMT.

The following image shows the custom menu item Statistics that includes an exemplary order overview from another application. 

Configuration of User Session Duration

It's now possible to configure the duration of user sessions in OMT by providing an according configuration entry in PlatformConfigDO.

See Cookbook - IOM Global Business Configurations.

Configuration of Default Value of Maximum Return Quantity

Added a new (migrated) configuration setting at PlatformConfigDO to control the default value used in OMT for return creation.

Also see Guide - IOM 2.11 Migration of Setup.


Configuration of Deployment Timeout

If deployment of IOM and project artifacts exceeds the preconfigured timeout of 300s, the Wildfly application-server will end the deployment process with an error. The according configuration setting was added to $OMS_ETC/system.std.*.properties and can easily adapted: /

Behaviour of Wildfly in Case of OutOfMemoryError

As of IOM the Wildfly application-server has a well defined behavior in case of OutOfMemoryError:

  • A heap-dump is stored in $OMS_LOG
  • The Wildfly application-server will be exited and restarted.

The restart will only work if the Wildfly application-server is under control of IOM-watchdog. This is the case when running IOM-HA-nodes, but not when running a single-node only (standalone installation).

Recovery of Jobs After Server Start

A new boolean column reactivateOnStart was added to oms."ScheduleDO", with false as default value. When set to true, jobs that had previously reached their max. retry count will get reactivated at server start up.

More information on jobs can be found in Cookbook - IOM Job Framework.


Enhancements to the IOM REST Communication API

The following changes have been made. Also see Overview - Intershop Order Management REST API.

REST API for Dispatch and Return

  • A new property "orderPositionNumber" has been added to the dispatch position and the return position. This property is optional.
  • The product number of the Product model has no maximum size anymore.

REST API for Order Response

  • A new property "entryDate" has been added to the order response. This property is optional.
  • The product number of the Product model has no maximum size anymore.

The Quote Character Used in CSV Import-Data can now be configured

Previously the hard-coded character U+0015(<Negative Acknowledge, or NAK) was used in most places, but not consistently and the import of data containing the separator character was not possible for all CSV types.

Also see Guide - IOM Product Import section Description ImportConfigurationDO, attribute csvQuote.


Ease Access to Properties of Orders, Dispatches, and More in Mail Templates

A new function was added to the data object userMailLO that is used in e-mail templates for customers. The function supports the access to a property directly with a known group and key now.
I.e. getDispatchPropertyValue('group', 'key')if used in a dispatch mail.

For all functions see section Java Classes of Reference - IOM Customer Emails.

5 Setup & Configuration

For installation instructions please see:

Please note that the installation requires installed and preconfigured:

  • JDK 11
  • WildFly 15
  • Postgres 10

6 Interfaces

For a complete list of all interfaces please see Overview - IOM Interfaces.

6.1 Deprecations

6.2 Removals

7 Fixed Defects

IOM-8737Invoice detail page shows mark as paid button despite missing permission
IOM-8732Invoice detail page shows download link despite missing permission
IOM-8704Order address edit form breaks for three level shop hierarchy
IOM-8665User profile page shows admin menu item as active
IOM-8643Reservation workflow for "decrease stock level on order export" supports happy path only
IOM-8639Daterangepicker can only select per 5 minutes, which raises errors in preselection
IOM-8611Wrong or missing permission checks for return request approvals
IOM-8610Wrong success message on rejecting return requests
IOM-8595Can't set OrderPosNo to DispatchPos-mapping to more than one OrderPosition with the same article
IOM-8594Unable to accept order due to concurrency problem at customer creation
IOM-8578Logged-in user is able to deactivate himself
IOM-8567Customer address of type invoice shows packingStation
IOM-8564Violations of unique key UserSessionDO_userRef_key during normal operation
IOM-8554Focus at login page is on the company logo
IOM-8533E-mail preview broken (mail without supplier context)
IOM-8527The customer search ignores possible matches from the addresses
IOM-8497Sort buttons avoid clicks
IOM-8466Returns on positions on the same product are not processed
IOM-8462Return with multiple positions can not be created
IOM-8220reset_iom_jobs causes wrong misfire / retry behavior
IOM-7944Wrong message when trying to create a return for not yet delivered orders by batch action
IOM-7663Selected expanded enumerations do not persist their values into the corresponding database tables
IOM-7642Error, when logged-in user deletes himself


The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

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