Feature List - Intershop Order Management 2.13

1 Introduction

The Intershop Order Management (IOM) offers the possibility to tailor your business models as flexible and free as you need them and depict them in your e-commerce environment. The order management system adjusts the order processing for various sales channels and suppliers and can be seamlessly integrated with existing components of your IT environment.

2 Feature List

2.1 Order Management

2.1.1 Central Order Repository for Orders from Different Channels and Touch Points Including (Data-Centric)

  • Tracking of all order-related transactions
  • User-defined attributes for orders or order positions
  • Support for internal and several external order references
  • Configurable return reasons per supplier and shop (incl. mapping between shop and supplier)
  • Support for absolute and relative (percentage) discounts on order and position level

2.1.2 Business Processes Individually Configurable per Sales Channel and Supplier (Process-Centric)

  • Order routing by price, availability, product group and manufacturer
  • Order confirmation by supplier
  • Automatic creation of sequential order numbers for every customer order
  • Shipping date and shipping confirmation by supplier
  • Creation of customizable invoices, shipping and return documents per shop configurable for any business process step (rule-based templates)
  • Creation of customizable e-mails configurable for any business process step (including order and delivery confirmations) (rule-based templates)
  • Automatic cancellation of unavailable order items
  • Support for end-customer return processes
  • Order cancellation or suspension in case of missing authorization by payment provider
  • Support for partial (by item) and complete shipping per supplier
  • Return request processing (Return Merchandising Authorization)
  • Support of partial authorizations and captures
  • Support of refunds per payment
  • Deletion of payment authorizations for canceled orders
  • Rollback of all payment transactions for customer and supplier cancellations
  • Refund of payments for canceled orders and single order items
  • Capability to integrate several payment providers with multiple payment methods
  • Support of automatic and manual refunds on order item level
  • Support of several payment processes depending on payment type (e.g., credit card, PayPal, direct debit, cash on delivery, etc.)
  • Tracking of payments for multiple payment types
  • Manual or automatic approval of orders based on configurable approval rules
  • Support for time-frame-based aggregated invoices (multiple order invoices)

2.1.3 User Interface to Manage Orders Including (OMT-Centric)

  • Simple and advanced search for orders
  • Search for orders with returns by sales channel
  • Search by any combination of payment type, name, membership number, date, program, article, and so on
  • Display of all related data and event history
  • Display of all created e-mails and documents
  • Display of supplier confirmations
  • Management of delivery state per supplier
  • Management of customer, shop and supplier-side cancellations
  • Management of customer return requests (RMA)
  • Management of returns per supplier
  • Management of order approvals
  • Management of payments
  • Management of return documents
  • Management of manual and automatic credit notes for all order positions and charges
  • Custom Presentation of the Custom Attributes at Order Positions

2.1.4 External Interfaces for (API-Centric)

  • Order capture
  • Cancellation of pending orders
  • Exchange of order transmission with supplier incl. delivery note and other shipping documents
  • Delivery notifications
  • Order status changes (for instance for web shop)
  • Integration of external debtor and creditor systems (accounting & ERP systems)
  • Return processing
  • RMA handling on shop side and supplier side
  • Searching specific transmission types

2.2 Enterprise Inventory     

2.2.1 Support for Enterprise Inventory Visibility Including

  • Stock per supplier
  • Multiple inventory locations
  • Sales-channel-dependent availabilities and stocks
  • Support for different inventory types (shared and fixed sales channel)
  • Different inventory states (Available, Reserved, Sold)
  • Reservation of inventory (for instance during checkout process)

2.2.2 User Interface to Manage Products, Prices and Inventory Including

  • Detailed parameterizable search for products
  • Quick search for products

2.2.3 External Interfaces for

  • Inventory data import and export processes (incremental or complete)
  • Inventory requests (Available to promise) for sales channels
  • Inventory reservation

2.3 Product Data Management

2.3.1 Support for Complex Product Data, Product Pricing

  • Different product variation systems (e.g., shirts, kids, ladies, gents, shoes)
  • Different prices per variation
  • Several suppliers per product
  • End-of-life handling for products per supplier
  • Individual article numbers per shop, supplier and manufacturer
  • Support for different pricing types (sales price, purchase price, recommended price)
  • Sales-channel-dependent product prices
  • Support of gross and net prices

2.3.2 User Interface to Manage Products and Prices Including

  • Detailed parameterizable search for products
  • Quick search for products
  • Custom Presentation of the Custom Attributes at Order Positions

2.3.3 External Interfaces for

  • Product, pricing and inventory data import and export processes (incremental or complete)
  • Inventory requests (Available to promise) for sales channels
  • Inventory reservation

2.4 Customer Management

2.4.1 Support for Customer Data Including

  • Several customer numbers per system (shop-customer-number, ERP customer number, etc.)
  • Multiple addresses

2.4.2 User Interface to Manage Customer-Specific Data Including

  • View of all orders and invoices per customer
  • Summary of payment balance
  • Customer search via different criteria (e.g., orders, name, e-mail) with corresponding order overview
  • View of contact history for the entire order-related and customer-related communication
  • Manual comments for customer orders
  • Manual deletion of customer data to support GDPR

2.4.3 External Interface for

  • Access to all customer-related data to support GDPR

2.5 Supplier Management

  • Supplier systems integration via XML, CSV, XLS interfaces (webservices or file-based)
  • User Interface for supplier to manage own orders, shipments, cancellations and returns
  • Support for return reasons per supplier and product
  • Support for return addresses per supplier and return reason
  • Support of several shipping types per supplier
  • Support of multiple sales channels per supplier
  • Individual configurable business processes per supplier

2.6 User Management

  • User interface to manage users, roles and role assignments per organization
  • Fine-granular access rights (>100 different)
  • Support for multi-level organization trees

3 Important Notice


Intershop Order Management is not tailored for specific use. In order to utilize the features, customizations and modifications as well as integration into 3rd party systems are required.

Depending on the particular installation profile and intended use, the scope of these services may vary.

Intershop recommends an in-depth analysis.


The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

Customer Support
Knowledge Base
Product Resources