1 Introduction

Welcome to Intershop Order Management 2.9!

Intershop Order Management is an Intershop Commerce Suite application that is designed to combine omni-channel commerce processes into one system. It automates and streamlines the life cycle of orders and payments. Intershop Order Management processes orders from multiple touch points (web shop, mobile shop, call center and more), allocates them to multiple fulfillment solutions (fulfillment centers, drop-ship distributors, physical stores and more), and tracks all order and payment transactions.

Intershop Order Management offers a centralized platform for managing distributed inventory, order, invoice and payment life cycles, and provides call center functionality, enabling real-time visibility into customers' purchasing behavior, stock levels, payments, and more. As part of Intershop Commerce Suite, it utilizes the suite's transaction, PIM and merchandising features.

Intershop Order Management (IOM) offers the possibility to tailor your business models as flexible and free as you need and depict them in your e-commerce environment. The order management system adjusts the order processing for various sales channels and suppliers and can be seamlessly integrated with existing components of your IT environment.

1.1 Dependency Version Information

1.2 Glossary

2 General Information

• Feature List - Intershop Order Management 2.9
• System Requirements - Intershop Order Management 2.9
• Guide - Intershop Order Management - Technical Overview
• Guide - Setup Intershop Order Management 2.9
• Guide - IOM Database Migration (2.0 - 2.17)
• Overview - IOM 2.2. - 2.9 Migration

3 Additional References

• Public Release Note - IOM Connector 6.0
  
• Overview - IOM Interfaces
• Overview - IOM Dynamic Order Supplier Evaluation
• Overview - IOM Return Merchandise Authorization
• Guide - IOM Shop Onboarding (2.9 - 2.17)
• Overview - IOM Customer Emails

4 New Features and Enhancements

General Data Protection Regulation (GDPR)

A new REST API enables companies to respond quickly when customers ask to view all their personal data, see Overview - Intershop Order Management REST API for more information.

If required, this data can also be deleted directly on the customer detail page.

Enhanced Business Features

Reservation at Order Routing Simulation

The order routing process can now be simulated at the time of reservation, which means the relevant inventory is immediately reserved for the customer, see Concept - Reservation with Dynamic Order Supplier Evaluation for more information.

Additionally the supplier selection process was improved to respect the rank of the supplier evaluation now.

Easier Processing of Returns

The support of return requests (RMA -  return merchandize authorization) was extended. Therefore:

• A new REST API was introduced, that supports the creation and view of return request for an order.
• The existing REST API was extended with properties that can be used to add more information to a return request.
• A new business process including a state model is available, which can be used to attach an automated or manual approval process at selected decision nodes.
• The OMT offers a new tab on the order details page that:
  
  • Lists all return requests for the order, whether created by the web-services or via OMT
  • Allows to create return requests
  • Allows to use an accepted return request to create a new return confirmation
    
    
  
  
  
• The quick search and order search were extended to search for a specific RMA-number
  
  

See Overview - Intershop Order Management REST API, Overview - IOM Return Merchandise Authorization and section Export Return Announcement for Supplier of Reference - IOM ImpEx Interfaces 2.1.

The representative handling of a return can now create a return label for a specific customer or order, with the label being automatically e-mailed to the customer. It is also possible to send labels manually.

Please see section OMT - Send a Return Label on Demand by E-mail of Guide - IOM Shop Onboarding (2.9 - 2.17) and Reference - IOM Customer Emails for more information.

Better Support of Business Models

Pricing is now displayed according to the respective business model. Net for B2B and gross for B2C.

Additionally, prices for units are displayed with 5 decimal digits now, which can be necessary when prices are more detailed for a unit than just 2 decimals.

Display of Errors

When having errors in processing they will be displayed now at the related tab and position on the order details page.

Improvements of the User Interface

The following changes were made to improve the user interface:

• Online help was integrated where the user can look up how to use the OMT fast and easy.
  

• The tabs on the order details page were reorganized and renamed to support a better understanding of the different states of order and possible actions.
  

• The former synonym for products, item(s) was consequently renamed to the more fitting term product(s). 
  

• The quick search now keeps the last used selection, so the user must not select it when searching always for the same type of object.
  

Customer E-mail Enhancements

Improvements for using customer e-mails are:

• All e-mail templates are now hosted in the folder $OMS_VAR/templates/mails_customers
• The default templates are moved into this folder an can be modified directly
• By dropping the template registration process it is now possible:
  • To organize templates by organization or brand in separate folders, which can be restricted if required
    
    
    
    
  • It follows that included templates can be shared over selected brands for example
  • Also e-mails are generated on the fly now
• A plain text version for an e-mail can be added if desired, which gives more support to e-mail clients and prevents e-mails more from being classified as junk

• The new cluster property is.oms.mail.resources.base.url can be used in templates as $mailResourcesBaseUrl, i.e., for mail images or stylesheets that must have public access for mail clients.

• The data object ShopUserMailResponseLO is supporting confirmed and canceled quantities in e-mails

Please see Overview - IOM Customer Emails, Guide - Setup Intershop Order Management 2.9 and Guide - IOM 2.9 Migration of Customer E-mails for more information.

Extended Transmission Receivers

All partners in PartnerReferrerDO can now be configured as receiver of a transmission, e.g., finance controllers and payment providers.

Interfaces

REST API

The new version comes with a set of new and improved REST-interfaces:

• A new REST API enables companies to respond quickly when customers ask to view all their personal data. Also see feature GDPR above.
• Also a completely new REST API was introduced, that supports the creation and view of return request for an order.
• The existing interface for return announcements was extended to support properties (key-values), which can be used for additional information. Also see section Export Return Announcement for Supplier of Reference - IOM ImpEx Interfaces 2.1.
• A new REST API can be used now to confirm dispatches of a supplier. The REST API is a future replacement of the existing SOAP API.
• For selected REST services a bearer token authentication was introduced next to the basic authentication.

Additionally the documentation of the REST API was moved to a public domain of Intershop. Specifications can be downloaded here and used for automated REST-client generation for example.

Please see Overview - Intershop Order Management REST API for more information about the IOM REST API.

Database

A public database documentation is now available, which shows all relevant tables, relations and enumerations for configuring business processes and features of the IOM, see Reference - IOM Database Documentation where to find it.

Import/ Export

The export interface for OrderPlacement of suppliers supports now schema OrderService-v1.1.xsd, to export data received by the order service interface v1.2.

For product import and product export the article numbers of shops, suppliers and manufacturer has been increased to a max length of 500 characters, see Guide - IOM Product Import and Guide - IOM Product Export.

Others

E-Mail Address for Business Operations

E-mails for business operations can be send from internal e-mails separated now. I.e., the link contact the administrator on the OMT-login is attached to the new cluster property is.oms.mail.businessoperations.to, see Guide - Setup Intershop Order Management 2.9.

Support of SMTP-Authentication

The new cluster properties is.oms.smtp.user and is.oms.smtp.pass can be used for mail server authentication now, see Guide - Setup Intershop Order Management 2.9.

Caching of Health Check Requests

Responses of health check requests can be cached now. Therefore set the new cluster property is.oms.healthcheck.cachelivetime, see Guide - Setup Intershop Order Management 2.9 and Concept - IOM Server Health Check.

Automation of Database Migration

To automate the database migration a new script was introduced (for this and older versions), see Guide - IOM Database Migration (2.0 - 2.17) for more information.

5 Setup & Configuration

The distribution package that contains the binary distribution of Intershop Order Management 2.9 is available in the Product Calendar and consists only of this file:

• IOM_2.9.0.0.tgz

For installation instructions please see:

• System Requirements - Intershop Order Management 2.9
• Guide - Intershop Order Management - Technical Overview
• Guide - Setup Intershop Order Management 2.9

Please note that the installation requires installed and preconfigured:

• JDK 8
• WildFly 9
• Postgres 10

6 Interfaces

For a complete list of all interfaces please see Overview - IOM Interfaces

6.1 Deprecations

6.2 Removals

7 Fixed Defects

8 Changelog