Welcome to Intershop Order Management 2.9!
Intershop Order Management is an Intershop Commerce Suite application that is designed to combine omni-channel commerce processes into one system. It automates and streamlines the life cycle of orders and payments. Intershop Order Management processes orders from multiple touch points (web shop, mobile shop, call center and more), allocates them to multiple fulfillment solutions (fulfillment centers, drop-ship distributors, physical stores and more), and tracks all order and payment transactions.
Intershop Order Management offers a centralized platform for managing distributed inventory, order, invoice and payment life cycles, and provides call center functionality, enabling real-time visibility into customers' purchasing behavior, stock levels, payments, and more. As part of Intershop Commerce Suite, it utilizes the suite's transaction, PIM and merchandising features.
Intershop Order Management (IOM) offers the possibility to tailor your business models as flexible and free as you need and depict them in your e-commerce environment. The order management system adjusts the order processing for various sales channels and suppliers and can be seamlessly integrated with existing components of your IT environment.
Intershop Order Management | Intershop Commerce Management B2X | IOM Connector | |
---|---|---|---|
Version | 2.9 | 7.10 | 6.0 |
Term | Description |
---|---|
API | Application Programming Interface |
FTP | File Transfer Protocol |
GDPR | General Data Protection Regulation |
ICM | Abbreviation for Intershop Commerce Management |
IOM | Abbreviation for Intershop Order Management |
IMPEX | Import/ Export |
OMS | Abbreviation for Order Management System, the technical name of the IOM |
OMT | Abbreviation for Order Management Tool , the graphical management tool of the IOM |
REST | Representational State Transfer |
RMA | Return Merchandize Authorization |
SOAP | Simple Object Access Protocol |
A new REST API enables companies to respond quickly when customers ask to view all their personal data, see Overview - Intershop Order Management REST API for more information.
If required, this data can also be deleted directly on the customer detail page.
The order routing process can now be simulated at the time of reservation, which means the relevant inventory is immediately reserved for the customer, see Concept - Reservation with Dynamic Order Supplier Evaluation for more information.
Additionally the supplier selection process was improved to respect the rank of the supplier evaluation now.
The support of return requests (RMA - return merchandize authorization) was extended. Therefore:
See Overview - Intershop Order Management REST API, Overview - IOM Return Merchandise Authorization and section Export Return Announcement for Supplier of Reference - IOM ImpEx Interfaces 2.1.
The representative handling of a return can now create a return label for a specific customer or order, with the label being automatically e-mailed to the customer. It is also possible to send labels manually.
Please see section OMT - Send a Return Label on Demand by E-mail of Guide - IOM Shop Onboarding (2.9 - 2.17) and Reference - IOM Customer Emails for more information.
Pricing is now displayed according to the respective business model. Net for B2B and gross for B2C.
Additionally, prices for units are displayed with 5 decimal digits now, which can be necessary when prices are more detailed for a unit than just 2 decimals.
When having errors in processing they will be displayed now at the related tab and position on the order details page.
The following changes were made to improve the user interface:
Improvements for using customer e-mails are:
The new cluster property is.oms.mail.resources.base.url
can be used in templates as $mailResourcesBaseUrl,
i.e., for mail images or stylesheets that must have public access for mail clients.
ShopUserMailResponseLO
is supporting confirmed and canceled quantities in e-mailsPlease see Overview - IOM Customer Emails, Guide - Setup Intershop Order Management 2.9 and Guide - IOM 2.9 Migration of Customer E-mails for more information.
All partners in PartnerReferrerDO
can now be configured as receiver of a transmission, e.g., finance controllers and payment providers.
The new version comes with a set of new and improved REST-interfaces:
Additionally the documentation of the REST API was moved to a public domain of Intershop. Specifications can be downloaded here and used for automated REST-client generation for example.
Please see Overview - Intershop Order Management REST API for more information about the IOM REST API.
A public database documentation is now available, which shows all relevant tables, relations and enumerations for configuring business processes and features of the IOM, see Reference - IOM Database Documentation where to find it.
The export interface for OrderPlacement of suppliers supports now schema OrderService-v1.1.xsd, to export data received by the order service interface v1.2.
For product import and product export the article numbers of shops, suppliers and manufacturer has been increased to a max length of 500 characters, see Guide - IOM Product Import and Guide - IOM Product Export.
E-mails for business operations can be send from internal e-mails separated now. I.e., the link contact the administrator on the OMT-login is attached to the new cluster property is.oms.mail.businessoperations.to
, see Guide - Setup Intershop Order Management 2.9.
The new cluster properties is.oms.smtp.user
and is.oms.smtp.pass
can be used for mail server authentication now, see Guide - Setup Intershop Order Management 2.9.
Responses of health check requests can be cached now. Therefore set the new cluster property is.oms.healthcheck.cachelivetime
, see Guide - Setup Intershop Order Management 2.9 and Concept - IOM Server Health Check.
To automate the database migration a new script was introduced (for this and older versions), see Guide - IOM Database Migration (2.0 - 2.17) for more information.
The distribution package that contains the binary distribution of Intershop Order Management 2.9 is available in the Product Calendar and consists only of this file:
For installation instructions please see:
Please note that the installation requires installed and preconfigured:
For a complete list of all interfaces please see Overview - IOM Interfaces
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.