Feature List - Intershop Order Management 2.9

Table of Contents

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1 Introduction

The Intershop Order Management (IOM) offers the possibility to tailor your business models as flexible and free as you need and depict them in your e-commerce environment. The order management system adjusts the order processing for various sales channels and suppliers and can be seamlessly integrated with existing components of your IT environment.

2 Feature List

2.1 Product Data Management

  • Support of different variation systems (e.g., shirts, kids, ladies, gents, shoes)
  • Multi-supplier catalogs with assortment control
  • Quick search for products
  • Detailed parameterizable search for products
  • Channel-specific catalogs
  • Management of products and prices
  • Product consolidation by manufacturer, article number and EAN
  • Search by product classification
  • Optional product classifications
  • Administration of article names, descriptions, facts and features per content supplier
  • Support for internationalization of article data (i.e., different languages, currencies)
  • Different content suppliers per article and sales channel
  • Several suppliers per product
  • Export filters for article data (with black-/white-list filters per manufacturer, classification system, article number)
  • Export filters for article data based on content (description at least x digits, sales price yes/no, max. price, images in certain formats and dimensions, inventory min./max, article number yes/no)
  • Parallel import and export processes
  • Incremental or complete product exports
  • Import and export of inventory and availability data
  • Administration of shop and supplier pricing
  • Different prices per variation
  • Support for different pricing types (sales price, purchase price, recommended price)
  • Sales channel dependent product prices
  • Support of gross and net prices
  • Sales channel dependent availabilities and stocks
  • Automatic or manual identification of unavailable products
  • Support for different inventory types (shared and fixed)
  • Stock and availability per supplier
  • End-of-life management for products per supplier
  • Individual article numbers per shop, supplier and commerce core

2.2 Order Management

  • User interface and external interface for cancellation of pending orders
  • Order capture via web services
  • Automatic creation of sequential order numbers for every customer order
  • User-defined attributes for orders or order positions
  • Order confirmation by supplier
  • Delivery message by supplier
  • Order routing by price, availability, product group and manufacturer
  • Customer orders can be merged automatically to one supplier order
  • External interface for order transmission to supplier incl. delivery note and other shipping documents
  • External interface for integration of supplier shipping systems
  • Export of order status changes
  • Order status can be retrieved via web service interface from external applications (e.g., web shop, call center apps)
  • Management of internal and external order references
  • Central order repository for orders from different channels and touch points
  • Delivery state of an order can be displayed and edited per supplier
  • Automatic return status update
  • External interface for integration of external debtor and creditor systems (accounting systems)
  • Individual invoice and shipping documents per shop
  • Role-based access to Order Management System
  • Automatic cancellation of unavailable order items
  • Search for single orders
  • Partial and complete delivery per shop and supplier
  • Support for end-customer return processes
  • Tracking of all order-related transactions
  • Order cancellation or suspension in case of missing authorization by payment provider or repeated authorization by payment provider
  • Support of partial authorizations and captures
  • Support of refunds per payment
  • Individual credit advice processes per payment
  • Deletion of payment authorizations for cancelled orders
  • Rollback of all payment transactions for customer and supplier cancellations
  • Refund of payments for cancelled orders and single order items
  • Capability to integrate several payment providers with multiple payment methods
  • Support of automatic and manual refunds on order item level.
  • Support of several payment processes depending on payment type (e.g., credit card, PayPal, direct debit, cash on delivery, etc.)
  • Tracking of payments for multiple payment types
  • Configuration of return reasons per supplier and shop (incl. mapping between shop and supplier)
  • User interface and external interface for return processing
  • Search for orders with returns by sales channel
  • Support of different return reasons (e.g., defective, replacement, etc.)
  • Search by any combination of payment type, name, membership number, date, program, article, and so on
  • Configurable order notifications via e-mail
  • Display order history per customer
  • Dynamic customer texts for delivery and return documents (rule-based templates)
  • User interface for manual backend order approvals
  • User interface to create manual credit notes for all order positions and charges of an order in one step
  • User interface to create return requests
  • External interfaces for RMA handling on shop side and supplier side
  • Support for time frame based aggregated invoices (multiple order invoices)
  • Support for absolute and relative (percentage) discounts on order and position level 

2.3 Customer Management

  • View of active/open orders per customer
  • Customer search via different criteria (e.g., orders, name, e-mail) with corresponding order overview
  • Order confirmation for customers
  • View of contact history for the entire order-related and customer-related communication
  • View of customer communication per order
  • Support of comments for customer orders
  • Individual customer numbers per system (shop-customer-number, ERP customer number, etc.)

2.4 Supplier Management

  • Supplier systems integration via XML, CSV, XLS interfaces
  • Management of returns
  • Support for return reasons and reduction categories per supplier and product
  • Support for return addresses per supplier and return reason
  • Support of drop-shipping suppliers
  • Support of several shipping types per supplier
  • User and external Interface for tracking the supplier's order status
  • Support of multiple sales channels per supplier
  • Several delivery forms and classes per supplier
  • Supplier to channel assignment
  • Different message formats and processes per supplier
  • Individual roles and rights per supplier

2.5 General APIs

  • Import and export for orders, order states, customers, stocks, deliveries, products, prices and for the creation of packing slips
  • Communication via different protocols (e.g., FTP, SFTP, HTTP, WebDAV, REST) and data formats (e.g., CSV, XML)
  • Interface to 3rd party systems and users to exchange notifications and alerts
  • External interface to support self-service for customer returns
  • External interfaces for Integration of POS cashier systems
  • External interfaces for integration of ERP, PIM and similar systems

3 Important Notice


Intershop Order Management is not tailored for specific use. In order to utilize the features, customizations and modifications as well as integration into 3rd party systems are required.

Depending on the particular installation profile and intended use, the scope of these services may vary.

Intershop recommends an in-depth analysis.


The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

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